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Hi, I’m Francisca Rico Palacios. I’m a creative and analytical Digital Marketing Professional with over six years of experience helping global, lifestyle, and sustainable brands grow through content strategy, client communication, CRM management, and project coordination. I’m known for a hands-on, empathetic, and highly organized approach in fast-paced, remote, and multicultural environments. I love mixing storytelling with data to empower teams, optimize workflows, and strengthen brand presence.…Hi, I’m Francisca Rico Palacios. I’m a creative and analytical Digital Marketing Professional with over six years of experience helping global, lifestyle, and sustainable brands grow through content strategy, client communication, CRM management, and project coordination. I’m known for a hands-on, empathetic, and highly organized approach in fast-paced, remote, and multicultural environments. I love mixing storytelling with data to empower teams, optimize workflows, and strengthen brand presence.

Francisca Rico Palacios

Social Media Manager, Copywriter, Content Creator, +4

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Hi, I’m Francisca Rico Palacios. I’m a creative and analytical Digital Marketing Professional with over six years of experience helping global, lifestyle, and sustainable brands grow through content strategy, client communication, CRM management, and project coordination. I’m known for a hands-on, empathetic, and highly organized approach in fast-paced, remote, and multicultural environments. I love mixing storytelling with data to empower teams, optimize workflows, and strengthen brand presence.…Hi, I’m Francisca Rico Palacios. I’m a creative and analytical Digital Marketing Professional with over six years of experience helping global, lifestyle, and sustainable brands grow through content strategy, client communication, CRM management, and project coordination. I’m known for a hands-on, empathetic, and highly organized approach in fast-paced, remote, and multicultural environments. I love mixing storytelling with data to empower teams, optimize workflows, and strengthen brand presence.

Available to hire

Hi, I’m Francisca Rico Palacios. I’m a creative and analytical Digital Marketing Professional with over six years of experience helping global, lifestyle, and sustainable brands grow through content strategy, client communication, CRM management, and project coordination.

I’m known for a hands-on, empathetic, and highly organized approach in fast-paced, remote, and multicultural environments. I love mixing storytelling with data to empower teams, optimize workflows, and strengthen brand presence.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

Spanish; Castilian

Fluent

English

Advanced

French

Beginner

Catalan; Valencian

Intermediate

Portuguese

Beginner

Work Experience

Sales and Customer Support Expert at Papernest

October 1, 2025 - December 1, 2025

Managed high-volume in-bound communications, customer needs, and coordinated tailored solutions. Handled complex customer cases with empathy, clear communication, and organizational skills. Maintained accurate customer records, follow-ups, and performance tracking using CRM tools.

Social Media Manager at Tropic Feel

September 1, 2024 - March 1, 2025

Created and coordinated content calendars, scheduling across social platforms in a remote setup. Managed community engagement and inboxes, ensuring timely and consistent content communication. Supported digital campaigns through content organization, reporting, and cross-team coordination.

Social Media & Digital Marketing Manager at Firma Branding Agency

October 1, 2020 - June 1, 2024

Coordinated projects, timelines, and deliverables for national and international clients. Directed copywriting and concept development for social, web, and campaigns. Built brand strategies and TO-V guidelines for fashion, wellness, and lifestyle sectors. Acted as main point of contact between clients, creative teams, and external providers. Organized briefs, documentation, reporting, and internal workflows to ensure smooth execution. Oversaw creative production, including art direction, photoshoots, and video storytelling.

Marketing Assistant at Naturitas

March 1, 2020 - September 1, 2020

Supported CRM and social media campaigns across European markets. Managed analytics and optimization of digital communication flows. Collaborated with international teams to improve engagement and customer retention.