Sara Rak

Available to hire

Experience Level

Expert
Expert
Expert
Expert
Expert

Language

Croatian
Fluent
English
Advanced

Work Experience

Assistant Manager at Mustang Harry's NYC
November 1, 2020 - November 1, 2020
Managed daily operations; assisted with staff scheduling, payroll verification, and administrative tasks; supported management in operations.
Business & Data Assistant at Proceed IT Analytics
November 1, 2023 - November 1, 2023
KPI design, data cleaning, business reporting; contributed to analytics projects across 4 programs and 8+ markets.
Team Lead at Bolt
February 20, 2025 - February 20, 2025
Led a team of 15 on project Bolt, ensuring call/chat quality met KPIs and standards. Designed QA scorecards, tracked team performance and optimized coaching processes. Built dashboards and reports in Excel and QA platforms to monitor data trends and provide feedback.

Education

Master's course work in Database Administration at Baltazar University of Applied Sciences
January 11, 2030 - November 11, 2025
Bachelor's degree in Business Administration and Management at Baltazar University of Applied Sciences
January 11, 2030 - November 11, 2025
Bachelor's degree in Finance and Financial Management Services at Universidad Católica de Valencia San Vicente Mártir
January 11, 2030 - November 11, 2025

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Professional Services, Retail, Software & Internet