SR

About

  • Joined November 2025

Languages

  • CroatianFluent
  • EnglishAdvanced

Industry experience

  • Media & Entertainment
  • Professional Services
  • Retail
  • Software & Internet

Work experience

Team Lead · BoltFeb 2025 – Feb 2025 · 1 mo

Led a team of 15 on project Bolt, ensuring call/chat quality met KPIs and standards. Designed QA scorecards, tracked team performance and optimized coaching processes. Built dashboards and reports in Excel and QA platforms to monitor data trends and provide feedback.

Business & Data Assistant · Proceed IT AnalyticsNov 2023 – Nov 2023 · 1 mo

KPI design, data cleaning, business reporting; contributed to analytics projects across 4 programs and 8+ markets.

Assistant Manager · Mustang Harry's NYCNov 2020 – Nov 2020 · 1 mo

Managed daily operations; assisted with staff scheduling, payroll verification, and administrative tasks; supported management in operations.

Education

Master's course work in Database Administration · Baltazar University of Applied Sciences2030 – 2025
Bachelor's degree in Business Administration and Management · Baltazar University of Applied Sciences2030 – 2025
Bachelor's degree in Finance and Financial Management Services · Universidad Católica de Valencia San Vicente Mártir2030 – 2025

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