Skills
Language
Croatian
Fluent
English
Advanced
Work Experience
Assistant Manager at Mustang Harry's NYC
November 1, 2020 - November 1, 2020Managed daily operations; assisted with staff scheduling, payroll verification, and administrative tasks; supported management in operations.
Business & Data Assistant at Proceed IT Analytics
November 1, 2023 - November 1, 2023KPI design, data cleaning, business reporting; contributed to analytics projects across 4 programs and 8+ markets.
Team Lead at Bolt
February 20, 2025 - February 20, 2025Led a team of 15 on project Bolt, ensuring call/chat quality met KPIs and standards. Designed QA scorecards, tracked team performance and optimized coaching processes. Built dashboards and reports in Excel and QA platforms to monitor data trends and provide feedback.
Education
Master's course work in Database Administration at Baltazar University of Applied Sciences
January 11, 2030 - November 11, 2025Bachelor's degree in Business Administration and Management at Baltazar University of Applied Sciences
January 11, 2030 - November 11, 2025Bachelor's degree in Finance and Financial Management Services at Universidad Católica de Valencia San Vicente Mártir
January 11, 2030 - November 11, 2025Qualifications
Industry Experience
Media & Entertainment, Professional Services, Retail, Software & Internet
Skills
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