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I am a dedicated and customer-focused IT Support professional with a degree in Computer Engineering, experienced in system troubleshooting, data protection compliance, and end-user support. I excel at diagnosing hardware and software issues, configuring systems, and keeping IT operations running smoothly. Alongside my IT work, I independently pursue videography and editing, which has strengthened my project management and digital media skills. I’m passionate about technology, creative problem-solving, and delivering excellent customer service.…I am a dedicated and customer-focused IT Support professional with a degree in Computer Engineering, experienced in system troubleshooting, data protection compliance, and end-user support. I excel at diagnosing hardware and software issues, configuring systems, and keeping IT operations running smoothly. Alongside my IT work, I independently pursue videography and editing, which has strengthened my project management and digital media skills. I’m passionate about technology, creative problem-solving, and delivering excellent customer service.

Michael Mettle Sackey

Video Editor, Videographer, Filmmaker, +4

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I am a dedicated and customer-focused IT Support professional with a degree in Computer Engineering, experienced in system troubleshooting, data protection compliance, and end-user support. I excel at diagnosing hardware and software issues, configuring systems, and keeping IT operations running smoothly. Alongside my IT work, I independently pursue videography and editing, which has strengthened my project management and digital media skills. I’m passionate about technology, creative problem-solving, and delivering excellent customer service.…I am a dedicated and customer-focused IT Support professional with a degree in Computer Engineering, experienced in system troubleshooting, data protection compliance, and end-user support. I excel at diagnosing hardware and software issues, configuring systems, and keeping IT operations running smoothly. Alongside my IT work, I independently pursue videography and editing, which has strengthened my project management and digital media skills. I’m passionate about technology, creative problem-solving, and delivering excellent customer service.

Available to hire

I am a dedicated and customer-focused IT Support professional with a degree in Computer Engineering, experienced in system troubleshooting, data protection compliance, and end-user support. I excel at diagnosing hardware and software issues, configuring systems, and keeping IT operations running smoothly.

Alongside my IT work, I independently pursue videography and editing, which has strengthened my project management and digital media skills. I’m passionate about technology, creative problem-solving, and delivering excellent customer service.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

DaVinci Resolve Studio

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Videographer & Video Editor at Wyc Films

October 1, 2024 - November 11, 2025

Produced, filmed, and edited high-quality digital video content for clients and social media; managed client consultations, shooting schedules, and post-production workflows independently; utilized Adobe Premiere Pro, Photoshop, Lightroom, and CapCut. Built strong project management, communication, and customer service skills transferable to IT and business support.

IT & Compliance Support at Data Protection Commission

September 1, 2024 - September 1, 2024

Assisted clients with online registration and compliance queries; delivered prompt responses via live chat and email; supported system users in resolving access and data registration issues; facilitated understanding of data protection principles and compliance procedures; contributed to a data rights awareness campaign for tertiary institutions across Greater Accra.

Digital Support Assistant at Ecobank Ghana – Tesano Branch

May 1, 2018 - May 1, 2018

Delivered front-line customer support for Ecobank's digital platforms; guided customers through mobile app onboarding and troubleshooting; resolved application and device issues efficiently; improved onboarding rate, contributing to 80% onboarding of customers on the Ecobank Mobile App.

Teller at Instant Money Transfer Teller

March 1, 2015 - March 1, 2015

Processed financial transactions securely using E-Zwich POS; maintained accurate transaction records and ensured compliance with financial procedures.

Videographer & Video Editor at Wyc Films

October 1, 2024 - November 12, 2025

Produce, film, and edit high-quality digital video content for clients and social media platforms. Manage client consultations, shooting schedules, and post-production workflows independently. Apply creative and technical skills using Adobe Premiere Pro, Adobe Photoshop, Adobe Lightroom and CapCut. Developed strong project management, communication, and customer service skills transferable to IT and business support environments.

IT & Compliance Support at Data Protection Commission – (National Service & Contract Extension)

September 1, 2024 - September 1, 2024

Assisted clients with online registration and compliance queries online. Delivered prompt responses via live chat and email channels. Supported system users in resolving access and data registration issues. Facilitated clients with understanding of data protection principles and compliance procedures. Tasked with creating a Data Protection rights Awareness campaign for tertiary institutions across Greater Accra.

Instant Money Transfer Teller at Instant Money Transfer Teller

March 1, 2015 - March 1, 2015

Processed financial transactions securely using E-Zwich POS. Maintained accurate transaction records and ensured compliance with financial procedures.

Videographer & Video Editor at Wyc Films

October 1, 2024 - November 13, 2025

IT & Compliance Support at Data Protection Commission – National Service & Contract Extension

September 1, 2024 - September 1, 2024

User & System Support: Provide technical assistance to staff on hardware, software, internal systems used and external users in resolving access and DPC registration issues. Audit & Compliance Support: Assist with internal and external IT audits, ensure systems align with GDPR and organizational data protection policies. System Maintenance: Patch, update, and maintain all systems to prevent vulnerabilities and ensure regulatory compliance. Vendor Coordination: Work with Data controllers and Processors to ensure they meet Data Protection Commission standards and comply with all regulations. Training & Support: Help staff and organisations understand policies, cybersecurity best practices and data protection compliance obligations.

Digital Support Assistant at Ecobank Ghana – Tesano Branch

May 1, 2019 - May 1, 2019

Delivered front-line customer support for Ecobank’s digital platforms. Guided customers through mobile App onboarding banking setup and troubleshooting. Resolved application and device issues efficiently. Improved customer onboarding rate, helping my branch achieve 80% customers onboarded on the Ecobank Mobile App (ranked 3rd nationally).

Teller at Instant Money Transfer

March 1, 2015 - March 1, 2015

Processed financial transactions securely using E-Zwich POS and mobile money transfers. Maintained accurate transaction records and ensured compliance with financial procedures.

Digital Support Assistant at Ecobank Ghana

May 1, 2019 - May 1, 2019

Delivered front-line customer support for Ecobank’s digital platforms. Guided customers through mobile app onboarding and troubleshooting. Resolved application and device issues efficiently. Improved customer onboarding rate, contributing to 80% onboarding of customers on the Ecobank Mobile App (national ranking).