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I’m a product-focused professional with 4+ years of hands-on experience in project and product management, specializing in end-to-end product planning and cross-system integration. I’ve led system integration and automation projects that boost user experience and engagement, including a 3% lift in engagement and a major notification redesign that recovered revenue. I thrive on turning user research into actionable requirements and partnering with cross-functional teams to ship impact-driven features. Highlights include collaborating with The New York Times on a co-planned initiative, conducting user interviews, and translating insights into product requirements that increased engagement by 24% and usability by 42%. I’ve redesigned legacy interfaces for consistency across mobile, tablet, and desktop, reduced churn, and driven a three-phase launch roadmap with a five-person engineering team. I value clear communication, data-driven decision making, and creating delightful user experiences.…I’m a product-focused professional with 4+ years of hands-on experience in project and product management, specializing in end-to-end product planning and cross-system integration. I’ve led system integration and automation projects that boost user experience and engagement, including a 3% lift in engagement and a major notification redesign that recovered revenue. I thrive on turning user research into actionable requirements and partnering with cross-functional teams to ship impact-driven features. Highlights include collaborating with The New York Times on a co-planned initiative, conducting user interviews, and translating insights into product requirements that increased engagement by 24% and usability by 42%. I’ve redesigned legacy interfaces for consistency across mobile, tablet, and desktop, reduced churn, and driven a three-phase launch roadmap with a five-person engineering team. I value clear communication, data-driven decision making, and creating delightful user experiences.

Niva Chen

UX Designer, Project Manager, Product Designer, +4

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I’m a product-focused professional with 4+ years of hands-on experience in project and product management, specializing in end-to-end product planning and cross-system integration. I’ve led system integration and automation projects that boost user experience and engagement, including a 3% lift in engagement and a major notification redesign that recovered revenue. I thrive on turning user research into actionable requirements and partnering with cross-functional teams to ship impact-driven features. Highlights include collaborating with The New York Times on a co-planned initiative, conducting user interviews, and translating insights into product requirements that increased engagement by 24% and usability by 42%. I’ve redesigned legacy interfaces for consistency across mobile, tablet, and desktop, reduced churn, and driven a three-phase launch roadmap with a five-person engineering team. I value clear communication, data-driven decision making, and creating delightful user experiences.…I’m a product-focused professional with 4+ years of hands-on experience in project and product management, specializing in end-to-end product planning and cross-system integration. I’ve led system integration and automation projects that boost user experience and engagement, including a 3% lift in engagement and a major notification redesign that recovered revenue. I thrive on turning user research into actionable requirements and partnering with cross-functional teams to ship impact-driven features. Highlights include collaborating with The New York Times on a co-planned initiative, conducting user interviews, and translating insights into product requirements that increased engagement by 24% and usability by 42%. I’ve redesigned legacy interfaces for consistency across mobile, tablet, and desktop, reduced churn, and driven a three-phase launch roadmap with a five-person engineering team. I value clear communication, data-driven decision making, and creating delightful user experiences.

Available to hire

I’m a product-focused professional with 4+ years of hands-on experience in project and product management, specializing in end-to-end product planning and cross-system integration. I’ve led system integration and automation projects that boost user experience and engagement, including a 3% lift in engagement and a major notification redesign that recovered revenue. I thrive on turning user research into actionable requirements and partnering with cross-functional teams to ship impact-driven features.

Highlights include collaborating with The New York Times on a co-planned initiative, conducting user interviews, and translating insights into product requirements that increased engagement by 24% and usability by 42%. I’ve redesigned legacy interfaces for consistency across mobile, tablet, and desktop, reduced churn, and driven a three-phase launch roadmap with a five-person engineering team. I value clear communication, data-driven decision making, and creating delightful user experiences.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Chinese

Fluent

Work Experience

Product Manager at UDN Group Education / Work Force Development Agency

February 1, 2025 - February 1, 2025

Led end-to-end product planning and system integration projects; improved user experience and engagement; delivered a major notification redesign; conducted user interviews and usability enhancements; redesigned legacy interfaces across devices; led a five-person engineering team to drive project planning, road map execution, PRD writing, and feasibility alignment to ensure smooth delivery.

Product Manager at Momo / UDN Group

February 1, 2025 - November 11, 2025

Led a five-person engineering team, driving project planning, road map execution, PRD writing, and feasibility alignment to ensure smooth delivery.

Product Manager at UDN Group Education / Work Force Development Agency

May 1, 2023 - November 11, 2025

Led end-to-end product planning and cross-system integration for e-commerce website development; implemented Notion for requirements documentation; redesigned legacy interfaces for consistent mobile, tablet, and desktop experiences; delivered major redesigns and email lifecycle improvements. Achieved a 24% increase in user engagement and helped reduce churn while recovering revenue; built a 3-phase launch plan; mentored a seven-person engineering team.

Product Planner at momo 富邦媒體科技

January 1, 2024 - Present

主導 1.4萬+ 供應商 mo 點購買系統從 0 到 1 建置：成功整合 3 個核心系統的資料串接流程與帳務邏輯，撰寫 PRD、繪製系統架構與 Flow Chart；協調 8 位跨部門利害關係人，確保大規模供應商購買流程與後端結帳作業的 100% 正確性。推動折價券管理流程系統化自動化專案：深入梳理折價券底層複雜的資料邏輯，將原先由工程師逐案手動設定的繁瑣人工流程，成功優化為系統化自動配置，大幅降低跨部門溝通成本，縮短人工作業時間，顯著提升整體營運效能。跨部門需求整合與敏捷開發實踐：定期整合行銷、業務、客服等跨團隊需求，精準評估既有系統架構與技術可行性。負責拆解 User Story 與開發任務，彈性規劃功能優先順序（Prioritization），確保團隊在 Scrum 架構下穩定且高效率地推進。

Digital Platform Product PM / Designer at United Daily News

March 1, 2022 - December 1, 2023

從 0 到 1 規劃 CDP 後台系統：成功整合 50 萬+ 會員與 1 萬+ 訂戶的底層數據，精準定義多維度資料標籤，為平台奠定數據驅動行銷與個人化推薦的基礎架構。主導通知信件改版專案（訂閱營收留存）：運用使用者行為分析與優化漏斗，重新設計訂閱用戶續期通知流程與文案，專案上線後成功降低用戶退訂率，為平台留存近 10 萬元之續訂營收價值。 AI 智能穿搭推薦應用（概念設計與文案）：規劃結合 AI 面部與輪廓分析技術之場景化彩妝穿搭推薦 App，負責設計高轉化率的文案流、定義核心使用者場景，並完成整體互動體驗與介面概念規劃。

UI/UX Designer & PM at 新加坡科技公司

May 1, 2021 - February 1, 2022

跨國產品 UI/UX 設計與體驗優化：負責多語系數位平台的介面設計與易用性優化，透過質化用戶訪談與親和圖歸納痛點，優化後的指標量測顯示使用者體驗提升。 RWD 響應式佈局與前端技術協作：專精於 WordPress 平台管理與核心 CSS 架構設計，獨立優化行動端響應式介面，並將 Glassmorphism 等設計風格導入產品線，確保視覺與技術落地。

Product Manager / Designer at Momo (購物平台) / 數位平台

May 1, 2023 - February 1, 2025

從0到1的產品規劃、跨系統整合與需求轉譯成規格，主導3-5個專案的跨部門協同，確保需求落地與準時交付；整合3個系統資料串接與帳務邏輯，協調8位利害關係人，提升開發溝通效率並提升用戶黏著度約3%。

UX/UI Designer & Project Manager at Algotech (新加坡) / 瀚科技

October 1, 2021 - January 1, 2023

以單人設計師身分進行質化用戶研究並優化操作流程，提升產品易用性約42%；帶領前後端共5人團隊進行專案開發，協調跨部門會議，掌握Scrum流程，並有效降低專案延遲率約10%。

Europe Sales Assistant at 瀧丰興業有限公司

September 1, 2017 - April 1, 2019

負責客戶關係維護、解決客戶詢問、追蹤訂單、即時回饋生產狀況、與相關部門溝通討論解決方案，確保準時出貨；負責部門相關文書備份與資料歸檔，維護資料正確性。

Product Manager at UDN Group Education Work Force Development Agency

May 1, 2023 - Present

Led end-to-end product planning for cross-system integration and automation projects to improve user experience and engagement. Redesigned major notification flow and implemented Notion for requirements documentation and version control, boosting cross-team alignment and data accuracy. Directed a three-phase product roadmap integrating the Member Center and Achievement System, increasing user stickiness by 3%. Managed a five-person engineering team, authored PRDs, and ensured feasible delivery. Collaborated with external partners including The New York Times on a joint initiative; conducted three user interviews, translating insights into actionable product requirements and achieving a 24% increase in user engagement. Restructured legacy interfaces for mobile, tablet, and desktop to improve usability by 42% and reduce learning time, and recovered nearly NT$100,000 in revenue by reducing churn.