Available to hire
I am Muhammad Arslan Subktageen, a results-driven professional with over 20 years of cross-functional experience in sales, accounts, administration, and teaching, plus more than 7 years as a Remote Virtual Assistant. I have recently begun exploring Salesforce Trailhead to stay aligned with global market trends and continuously grow my digital skillset. My strengths lie in customer service, stock and team management, documentation, and end-to-end e-commerce operations. I enjoy leveraging digital tools and platforms (Amazon, Etsy, Daraz, TikTok Shop, Shopify, Alibaba sourcing, Pinterest, and more) to streamline processes and support international clients. I’m looking for a challenging role where my multi-domain experience and tech-savvy approach can drive growth and operational excellence.
Two decades of hands-on experience have sharpened my ability to build strong customer relationships, manage inventories, and lead teams with empathy and a problem-solving mindset. I thrive in dynamic environments, continuously learning, mentoring others, and delivering high-quality results that contribute to business success.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Language
English
Fluent
Urdu
Fluent
Work Experience
Sales and Customer Service Associate (Inside Sales) at Moon Plastic Store
April 1, 2005 - November 11, 2025Guided customers in product selection, resolved inquiries, and delivered exceptional after-sales support to enhance satisfaction and loyalty. Built long-term customer relationships through emotional intelligence and active listening. Consistently exceeded monthly sales targets by 15-20% through upselling and personalized service. Resolved 50+ customer complaints with a 95% satisfaction rate. Trained 3 new team members in customer handling and store procedures. Monitored inventory levels and assisted in stock organization and promotions.
Virtual Assistant (Remote) (Inside Sales) at Extreme Commerce (Sunny Ali) – Pakistan
January 1, 2019 - November 11, 2025Supported clients with e-commerce tasks such as product research, order processing, and store management across platforms (Amazon, Daraz, TikTok Shop, Etsy, etc.). Completed trainings in Dropshipping, PPC, Digital Marketing, Sourcing from Alibaba, and Print-on-Demand. Managed customer communications, resolved inquiries, and handled data entry and inventory management.
Accounts Officer at Hyundai Motors - Multan
April 1, 2005 - April 1, 2005Managed vouchers, ledgers, reconciliations; processed invoices and vendor payments; prepared monthly financial reports; handled customer billing and payment collection; maintained petty cash and ensured compliance with accounting policies.
Assistant Admin Incharge / Labor Incharge / Inventory Accountant at AMJAD TEXTILE MILLS LTD - Multan
March 1, 2004 - March 1, 2004Supervised daily administrative tasks, monitored labor attendance and performance, controlled production contamination levels, and managed raw material and finished goods inventory; assisted payroll processing and employee documentation.
Lecturer (Accounts & Commerce) at The National College of Computer Science
November 1, 2002 - November 1, 2002Delivered lectures on Accounting, Finance, and Commerce; prepared lesson plans and assessments; supervised projects; organized seminars and workshops; maintained student records and progress.
Virtual Assistant (Remote) (Inside Sales) at Extreme Commerce (Sunny Ali)
January 1, 2019 - November 11, 2025Supported clients with e-commerce tasks such as product research, order processing, and store management across platforms (Amazon, Daraz, TikTok Shop, Etsy, etc.). Completed trainings and certifications through Extreme Commerce in Dropshipping, PPC, Digital Marketing, Sourcing from Alibaba, and Print-on-Demand. Managed customer communication, responded to inquiries, and resolved issues to ensure smooth operations. Assisted with data entry, inventory management, and competitor analysis. Adapted to various tools and platforms to support clients across international markets.
Accounts Officer at Hyundai Motors Multan
April 30, 2005 - April 30, 2005Managed daily accounting operations including vouchers, ledgers, and reconciliations; processed invoices and vendor payments; prepared monthly financial reports; coordinated with internal departments for expense tracking; maintained accounting files; supported auditors; handled customer billing and payment collection; monitored petty cash.
Assistant Admin Incharge / Labor Incharge / Inventory Accountant at Amjad Textile Mills Ltd
March 31, 2004 - March 31, 2004Supervised daily administrative tasks and staff; monitored labor attendance and performance; controlled production contamination; managed raw material and finished goods inventory; coordinated with production teams to meet deadlines and minimize wastage; prepared manpower/utilization reports; assisted payroll; resolved staff issues and maintained workplace discipline.
Lecturer (Accounts & Commerce) at The National College of Computer Science
November 30, 2002 - November 30, 2002Delivered lectures on Accounting, Finance, and Commerce; prepared lesson plans and study materials; supervised projects and mentoring; assisted in examination preparation and evaluation; organized seminars and workshops; maintained student records and progress.
Sales and Customer Service Associate (Inside Sales) at Moon Plastic Store
April 1, 2005 - November 17, 2025Guided customers in product selection, resolved inquiries, and delivered after-sales support to enhance satisfaction and loyalty. Built long-term relationships through emotional intelligence and active listening. Consistently exceeded monthly sales targets by 15-20% via upselling and personalized service. Managed 40-50 daily client interactions and 25-30 follow-ups; resolved 50+ complaints with 95% satisfaction. Trained 3 new team members and aided stock organization and promotion campaigns. Maintained inventory accuracy, cash handling, and premium product displays.
Virtual Assistant (Remote) – Inside Sales at Extreme Commerce (Sunny Ali) – Pakistan
January 1, 2019 - November 17, 2025Provided remote e-commerce support including product research, order processing, and store management across platforms (Amazon, Daraz, TikTok Shop, Etsy, etc.). Completed trainings/certifications in Dropshipping, PPC, Digital Marketing, and Alibaba sourcing. Managed customer communications, resolved issues, performed data entry, inventory management, and competitive analysis for international clients.
Accounts Officer at HYUNDAI MULTAN MOTORS - MULTAN
April 1, 2005 - April 1, 2005Managed daily accounting operations including vouchers, ledgers, reconciliations, vendor payments, and financial records. Assisted in monthly financial reporting, cross-department coordination for expenses, and auditor support. Handled customer billing and petty cash.
Assistant Admin Incharge / Labor Incharge / Inventory Accountant at AMJAD TEXTILE MILLS LTD - MULTAN
March 31, 2004 - March 31, 2004Supervised daily administrative tasks, monitored labor attendance and performance, controlled production contamination, and managed raw material/finished goods inventory with accurate record-keeping. Coordinated with production teams to meet deadlines and minimize wastage; assisted payroll processing and employee documentation.
Education
Master of Business Administration (MIS) at Bahauddin Zakariya University, Multan, Pakistan
January 1, 1999 - December 1, 2001Bachelor of Science (Math-A, Math-B, Statistics) at Bahauddin Zakariya University, Multan, Pakistan
December 1, 1995 - December 1, 1998Higher Secondary School Certificate Examination – General Science at Govt College of Science, Multan, Pakistan
May 1, 1993 - October 1, 1995Secondary School Certificate Examination – Science at Federal Government Boys High School No.1 Multan Cantt
January 1, 1991 - March 1, 1993Master of Business Administration (MIS) at Bahauddin Zakariya University, Multan, Pakistan
January 1, 1999 - December 31, 2001Bachelor of Science (Math-A, Math-B, Statistics) at Bahauddin Zakariya University, Multan, Pakistan
January 1, 1995 - December 31, 1998Higher Secondary School Certificate Examination – General Science at Govt. College of Science, Multan
May 1, 1993 - October 31, 1995Secondary School Certificate Examination – Science at Federal Government Boys High School No.1 Multan Cantt
January 1, 1991 - March 31, 1993Master of Business Administration (MIS) at Bahauddin Zakariya University, Multan, Pakistan
January 1, 1999 - December 31, 2001Bachelor of Science (Math-A, Math-B, Statistics) at Bahauddin Zakariya University, Multan, Pakistan
December 1, 1995 - December 31, 1998Higher Secondary School Certificate Examination – General Science at Govt. College of Science, Multan
May 1, 1993 - October 31, 1995Secondary School Certificate Examination – Science at Federal Government Boys High School No.1 Multan Cantt
January 1, 1991 - March 31, 1993Qualifications
Trailhead: Get Started with Lightning Experience
January 11, 2030 - November 11, 2025Trailhead: Get Started with Lightning Experience
February 1, 2025 - November 11, 2025Trailhead Basics
February 1, 2025 - November 11, 2025Trailhead: Get Started with Lightning Experience
January 11, 2030 - November 17, 2025Industry Experience
Retail, Software & Internet, Education, Manufacturing, Professional Services, Consumer Goods
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
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