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Hi there! I'm Hind Almeida, a customer support operations specialist with 10+ years of experience in technical support, process optimization, and cross-functional collaboration within fast-paced technology environments. I excel at diagnosing complex issues, managing support workflows, and driving improvements that boost efficiency and customer satisfaction. I'm fluent in English, Portuguese, and Spanish, and I enjoy translating technical materials to make products accessible to global users and mentoring new teammates.…Hi there! I'm Hind Almeida, a customer support operations specialist with 10+ years of experience in technical support, process optimization, and cross-functional collaboration within fast-paced technology environments. I excel at diagnosing complex issues, managing support workflows, and driving improvements that boost efficiency and customer satisfaction. I'm fluent in English, Portuguese, and Spanish, and I enjoy translating technical materials to make products accessible to global users and mentoring new teammates.

Hind Almeida

Content Creator, Content Designer, Web Designer, +2

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Hi there! I'm Hind Almeida, a customer support operations specialist with 10+ years of experience in technical support, process optimization, and cross-functional collaboration within fast-paced technology environments. I excel at diagnosing complex issues, managing support workflows, and driving improvements that boost efficiency and customer satisfaction. I'm fluent in English, Portuguese, and Spanish, and I enjoy translating technical materials to make products accessible to global users and mentoring new teammates.…Hi there! I'm Hind Almeida, a customer support operations specialist with 10+ years of experience in technical support, process optimization, and cross-functional collaboration within fast-paced technology environments. I excel at diagnosing complex issues, managing support workflows, and driving improvements that boost efficiency and customer satisfaction. I'm fluent in English, Portuguese, and Spanish, and I enjoy translating technical materials to make products accessible to global users and mentoring new teammates.

Available to hire

Hi there! I’m Hind Almeida, a customer support operations specialist with 10+ years of experience in technical support, process optimization, and cross-functional collaboration within fast-paced technology environments.

I excel at diagnosing complex issues, managing support workflows, and driving improvements that boost efficiency and customer satisfaction. I’m fluent in English, Portuguese, and Spanish, and I enjoy translating technical materials to make products accessible to global users and mentoring new teammates.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Portuguese

Fluent

Spanish; Castilian

Fluent

Work Experience

Senior Technical Support Specialist at Strava

April 1, 2019 - November 11, 2025

Diagnose and resolve complex customer issues across payment systems, GPS, activity tracking, and platform functionality. Prioritize and manage high volumes of incoming tickets, ensuring timely, accurate responses worldwide. Collaborate with engineering and product teams to identify bugs, create JIRA tickets, and implement long-term solutions. Standardize troubleshooting workflows and create reusable response templates, improving team efficiency and response quality. Contribute to support documentation, FAQs, and Help Center content to enhance customer self-service. Mentor and onboard new hires, providing training on policies, technical systems, and best practices. Validate OAuth integrations and verify endpoint scopes and rate limits; check webhooks for failed verifications and 200 responses.

Sales Process Specialist at KeySight Technologies / IntelliSource

July 1, 2018 - July 1, 2018

Partnered with Sales Engineers, order managers, and operations teams to deliver accurate order processing, shipping, and demo requests. Managed CRM reporting, lead generation, and customer data integrity to support sales growth initiatives. Optimized internal workflows to reduce administrative burdens and increase sales team efficiency.

Field Marketing Specialist

January 1, 2017 - January 1, 2017

Supported partners across Latin America with $10M+ in monthly channel revenue. Collaborated on regional marketing campaigns, aligning sales goals with partner strategies. Analyzed campaign data, identified opportunities, and provided reporting that improved sales pipeline performance.

First Contact Support

September 1, 2013 - September 1, 2013

Handled 25–30 daily customer service requests and 50+ email tickets with 100% accuracy. Diagnosed and routed requests efficiently across sales and technical support teams.