Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I’m a solutions-driven Business/Data Analyst with experience delivering best-in-class analytics, process improvements, and reliable application support across financial and IT environments. I’ve worked on data acquisition and monitoring, requirement analysis, and coordinating deliveries to help teams achieve business goals—while keeping quality and compliance front and center. In my recent role in Krakow, I support and enhance vendor applications, manage scheduled data synchronizations between Oracle and MSSQL using PowerShell, and improve reporting dashboards with QlikView. Previously, as a Lead Business Analyst and in operations roles, I created documentation and process flows, performed statistical analyses to support operational controls, and helped improve customer experience through continuous improvement initiatives.…I’m a solutions-driven Business/Data Analyst with experience delivering best-in-class analytics, process improvements, and reliable application support across financial and IT environments. I’ve worked on data acquisition and monitoring, requirement analysis, and coordinating deliveries to help teams achieve business goals—while keeping quality and compliance front and center. In my recent role in Krakow, I support and enhance vendor applications, manage scheduled data synchronizations between Oracle and MSSQL using PowerShell, and improve reporting dashboards with QlikView. Previously, as a Lead Business Analyst and in operations roles, I created documentation and process flows, performed statistical analyses to support operational controls, and helped improve customer experience through continuous improvement initiatives.

Dhanapal Shanmugam

Data Analyst, Project Manager, Data Scientist, +4





I’m a solutions-driven Business/Data Analyst with experience delivering best-in-class analytics, process improvements, and reliable application support across financial and IT environments. I’ve worked on data acquisition and monitoring, requirement analysis, and coordinating deliveries to help teams achieve business goals—while keeping quality and compliance front and center. In my recent role in Krakow, I support and enhance vendor applications, manage scheduled data synchronizations between Oracle and MSSQL using PowerShell, and improve reporting dashboards with QlikView. Previously, as a Lead Business Analyst and in operations roles, I created documentation and process flows, performed statistical analyses to support operational controls, and helped improve customer experience through continuous improvement initiatives.…I’m a solutions-driven Business/Data Analyst with experience delivering best-in-class analytics, process improvements, and reliable application support across financial and IT environments. I’ve worked on data acquisition and monitoring, requirement analysis, and coordinating deliveries to help teams achieve business goals—while keeping quality and compliance front and center. In my recent role in Krakow, I support and enhance vendor applications, manage scheduled data synchronizations between Oracle and MSSQL using PowerShell, and improve reporting dashboards with QlikView. Previously, as a Lead Business Analyst and in operations roles, I created documentation and process flows, performed statistical analyses to support operational controls, and helped improve customer experience through continuous improvement initiatives.

Available to hire

I’m a solutions-driven Business/Data Analyst with experience delivering best-in-class analytics, process improvements, and reliable application support across financial and IT environments. I’ve worked on data acquisition and monitoring, requirement analysis, and coordinating deliveries to help teams achieve business goals—while keeping quality and compliance front and center.

In my recent role in Krakow, I support and enhance vendor applications, manage scheduled data synchronizations between Oracle and MSSQL using PowerShell, and improve reporting dashboards with QlikView. Previously, as a Lead Business Analyst and in operations roles, I created documentation and process flows, performed statistical analyses to support operational controls, and helped improve customer experience through continuous improvement initiatives.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Advanced

Work Experience

Technology Analyst at Infosys

April 1, 2022 - June 30, 2025

Supported cross-functional transformation and operations teams by extracting, cleaning, and validating data across multi-vendor support applications. Conducted data analysis to identify performance drivers and tracked infrastructure/platform capacity utilization to improve resource allocation. Built and maintained interactive dashboards using QlikView and Excel for project status, KPI monitoring, and risk/issue reporting. Automated reporting and data synchronization between Oracle and MSSQL using PowerShell scripts. Collaborated with middleware and application teams during server migrations, ensuring data governance and minimizing business disruption.

Freelancer at Freelancer

April 1, 2022 - April 1, 2022

Applied working knowledge and experience in formulating assignments in accordance with prescribed specifications. Performed multiple tasks, including submitting completed assignments in the stipulated format, storing and filing copies of all completed assignments, keeping an accurate record of hours worked and income received. Communicated clearly and professionally with clients and other freelancers to accomplish targeted business objectives.

Technology Analyst at Infosys – Krakow, Poland

April 1, 2022 - November 12, 2025

Experience in multiple vendor support applications, performing minor enhancements and helping in project go-live with IT products from IT Infrastructure to IT Platforms. Provided recommendations on detailing advantages, disadvantages and associated risks. Key achievements include application maintenance, executing and maintaining PowerShell scripts to synchronize Oracle and MSSQL databases with scheduled jobs; L2 support for application setup and maintenance, access management, data fixes; Windows Middleware support on server migration; coordinating Windows server migration activities with the middleware team to perform application migration from old to new servers; QlikView application enhancements in access management, decommissioning, new dashboard creation and monitoring.

Lead Business Analyst at Medybizpharma – Bangalore, KA

February 1, 2019 - February 1, 2019

Practice intended to find and prevent defects early in the software delivery process. Provided ideas to improve quality by moving tasks through various channels, resulting in efficient operation and reduced cost of service. Supporting stakeholders on define and deliver requirements, including documentation, presentations, gap analysis reports, process flow diagrams, roles/responsibilities. Supporting enhancements during their lifecycle. Implement and manage initiatives to reduce cost and improve customer experience.

Freelancer

January 1, 2019 - April 30, 2022

Performed outsourced assignments based on provided specifications, ensuring timely submission in the required format and maintaining accurate records of hours worked and income received. Communicated professionally with clients and other freelancers to achieve agreed milestones and frameworks, and edited deliverables to meet or exceed client needs.

Data & Business Analytics Consultant at Freelancer

January 1, 2019 - April 1, 2022

Delivered data analytics solutions and assignments aligned to client specifications across operational domains. Applied statistical and trend/variance analysis to track milestone progress, assess performance, and optimize delivery timelines. Communicated findings clearly to international clients and collaborating freelance teams to support targeted business objectives.

Lead Business Analyst at Medybizpharma – Bangalore, KA

May 1, 2016 - February 28, 2019

Practiced early defect prevention and supported quality improvements by moving tasks through the appropriate channels, improving efficiency and reducing service costs. Gathered and delivered requirements with supporting documentation such as presentations, gap analysis reports, and process flow diagrams, including roles and responsibilities. Supported enhancements throughout their lifecycle and implemented initiatives to reduce cost and improve customer experience. Maintained consistency across company operations by developing and deploying SOPs in close collaboration with the compliance team. Conducted monthly reconciliation of services revenue accounts and performed credit/risk management to maximize operational impact with minimal resource expenditure. Supported new products/services through user acceptance testing and ongoing feedback loops, while monitoring controls and identifying improvement opportunities.

Lead Business Analyst at Medybizpharma

May 1, 2016 - February 28, 2019

Partnered with senior stakeholders and functional leaders to define data needs and analytics strategies focused on cost reduction and operational model transformation. Reviewed business processes to identify inefficiencies and reduce cost-to-serve while improving customer experience. Produced key artifacts including gap analysis reports, process flow diagrams, target operating model documentation, and SOPs. Ensured organization-wide data accuracy via monthly revenue account reconciliations and credit/risk data management. Led UAT for new data products, services, and measurement frameworks.

Supervisor at Indicomm Global – Bangalore, KA

May 1, 2016 - May 1, 2016

Performed multiple tasks, including establishment, training and ongoing maintenance of desktop procedures to improve data protection and eliminate the need for repairs. Provided subject matter expertise in monitoring and reviewing performance appraisals, observing mortgage loan process and ensuring compliance with Federal laws, and ensuring section/branch goals align with division/department strategy. Led, directed, and trained counsel staff to meet and exceed set performance objectives.

Supervisor at Indicom Global – Bangalore, KA

October 1, 2010 - May 1, 2016

Established and maintained desktop procedures to improve data protection and reduce repair needs. Provided subject-matter expertise in performance appraisal monitoring and oversight of mortgage loan processes with compliance to Federal laws. Ensured branch goals aligned with division/department strategy. Led, directed, and trained counsel staff to meet performance objectives, including coordinating documentation goals and supporting operations supervision.

Supervisor at Indicomm Global – Bangalore, KA

October 1, 2010 - May 31, 2016

Established, trained, and maintained desktop procedures to improve data protection and reduce repair needs. Provided subject-matter expertise for monitoring performance appraisals and overseeing mortgage loan processes to ensure compliance with Federal laws and alignment of branch goals with division strategy. Led, directed, and trained counsel staff to meet and exceed performance objectives. Coordinated operational planning for loan documentation and supported the operations supervisor as needed.

Supervisor at Indicomm Global

October 1, 2010 - May 31, 2016

Directed and trained operations staff to monitor performance metrics, align workflows with branch strategy, and enforce regulatory compliance. Created data-backed desktop procedures to strengthen internal data protection practices and reduce processing errors.

Service Executive at Isgn Software - Bangalore, KA

October 1, 2010 - October 1, 2010

Drove process improvements, bottom-line gains, and competitive advantages by leading and training new hires on policy, lending guidelines, and processing mortgage loan file from start to finish. Applied working knowledge and skills, while dealing with collections, bankruptcy, and foreclosure areas. Supported top-management in upholding department and company standards and creating a positive and productive work environment. Secured and reviewed indexed personal and confidential documents related to assets, income, property, and credit to ensure timely loan closings in a high-volume, time-sensitive environment, while partnering with loan officers and processors.

Service Executive at Isgn Software - Bangalore, KA

May 1, 2009 - October 31, 2010

Led process improvements by onboarding and training new hires on policy and lending guidelines, and managed mortgage loan file processing from start to finish. Supported collections, bankruptcy, and foreclosure-related workflows while ensuring compliance in time-sensitive, high-volume environments. Administered and reviewed confidential credit loan files for closure and conducted statistical analysis (e.g., ratios) to support underwriting decisions. Partnered with loan officers and processors to ensure timely closings and correct handling of indexed personal documents.

Service Executive at Isgn Software

May 1, 2009 - October 1, 2010

Managed and verified high-volume, confidential credit and loan datasets for financial trend, ratio, and statistical analyses. Collaborated with loan processors to audit files against underwriting guidelines while meeting timeline requirements.