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I'm Tania Bossi, an IT & Compliance Leader with over a decade of experience delivering enterprise IT operations, governance, and transformation programs in multinational and regulated environments. I specialize in SIAM, ITIL v4, and Agile to ensure operational excellence, data-driven reporting, and contractual compliance across global teams. I excel at overseeing MSPs, maintaining SLA governance dashboards, and turning performance analytics into measurable business value. I collaborate with leadership, vendors, auditors, and cybersecurity teams to sustain GxP/IRM compliance, drive continuous improvement, and deliver transparent service reporting using ServiceNow, Power BI, and Excel automation.…I'm Tania Bossi, an IT & Compliance Leader with over a decade of experience delivering enterprise IT operations, governance, and transformation programs in multinational and regulated environments. I specialize in SIAM, ITIL v4, and Agile to ensure operational excellence, data-driven reporting, and contractual compliance across global teams. I excel at overseeing MSPs, maintaining SLA governance dashboards, and turning performance analytics into measurable business value. I collaborate with leadership, vendors, auditors, and cybersecurity teams to sustain GxP/IRM compliance, drive continuous improvement, and deliver transparent service reporting using ServiceNow, Power BI, and Excel automation.

Tania Bossi

Project Manager, Digital Producer, Content Producer, +2

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I'm Tania Bossi, an IT & Compliance Leader with over a decade of experience delivering enterprise IT operations, governance, and transformation programs in multinational and regulated environments. I specialize in SIAM, ITIL v4, and Agile to ensure operational excellence, data-driven reporting, and contractual compliance across global teams. I excel at overseeing MSPs, maintaining SLA governance dashboards, and turning performance analytics into measurable business value. I collaborate with leadership, vendors, auditors, and cybersecurity teams to sustain GxP/IRM compliance, drive continuous improvement, and deliver transparent service reporting using ServiceNow, Power BI, and Excel automation.…I'm Tania Bossi, an IT & Compliance Leader with over a decade of experience delivering enterprise IT operations, governance, and transformation programs in multinational and regulated environments. I specialize in SIAM, ITIL v4, and Agile to ensure operational excellence, data-driven reporting, and contractual compliance across global teams. I excel at overseeing MSPs, maintaining SLA governance dashboards, and turning performance analytics into measurable business value. I collaborate with leadership, vendors, auditors, and cybersecurity teams to sustain GxP/IRM compliance, drive continuous improvement, and deliver transparent service reporting using ServiceNow, Power BI, and Excel automation.

Available to hire

I’m Tania Bossi, an IT & Compliance Leader with over a decade of experience delivering enterprise IT operations, governance, and transformation programs in multinational and regulated environments. I specialize in SIAM, ITIL v4, and Agile to ensure operational excellence, data-driven reporting, and contractual compliance across global teams.

I excel at overseeing MSPs, maintaining SLA governance dashboards, and turning performance analytics into measurable business value. I collaborate with leadership, vendors, auditors, and cybersecurity teams to sustain GxP/IRM compliance, drive continuous improvement, and deliver transparent service reporting using ServiceNow, Power BI, and Excel automation.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Spanish; Castilian

Fluent

Work Experience

IT AMS APPLICATION LEAD at MSD Netherlands

February 1, 2022 - November 12, 2025

Lead SLA, KPI, and compliance monitoring across regulated GxP environments within a SIAM framework; align ITIL v4 and Agile practices to ensure audit readiness and service transparency. Own lifecycle governance for managed applications, maintain KPI dashboards, and apply analytical insights to drive operational improvement and breach prevention. Develop and distribute Power BI and ServiceNow dashboards for performance reporting. Collaborate with auditors, cybersecurity, and validation teams to sustain IRM, GxP, and SLA compliance, enabling measurable risk visibility and value delivery. Drive automation within ServiceNow to optimize reporting efficiency.

BACKUP SHIFT LEADER & GLOBAL SUPPORT at Leaseweb

December 1, 2021 - December 1, 2021

Managed global service delivery operations and SLA adherence across multiple MSPs under ITSM/ITIL v4. Monitored and reported SLA/KPI performance with Excel dashboards, identifying breach patterns and escalation points. Led incident, problem, and change management reporting to ensure governance transparency and continuous SLA improvement. Partnered with cybersecurity and risk teams to enhance SLA accountability and audit readiness. Implemented automation to reduce manual reporting effort and improve data accuracy by ~25%.

IT SUPPORT SPECIALIST – E-BUSINESS / E-COMMERCE at SelfDirectedCE.com

January 1, 2017 - January 1, 2017

Delivered governance and performance oversight for regulated digital learning systems; supported KPI analysis and service trend reporting to ensure uptime, incident response, and risk mitigation within defined service levels. Created automated performance tracking tools in Excel/SQL, improving SLA visibility by 40%. Coordinated with development and QA teams to enforce SLA accountability and ensure transparent reporting cycles.

LEGAL COMPLIANCE ADVISOR at Zakotel S.R.L.

August 31, 2008 - August 31, 2008

Supported IT and compliance governance processes, managing SLA documentation, audit support, and service policy frameworks. Developed internal governance manuals and control systems aligned with contract and risk management procedures. Conducted compliance audits and vendor accountability reviews, reinforcing governance maturity and transparency.

LEGAL & BUSINESS DEVELOPMENT ADVISOR at Mountain Air (FedEx Argentina)

September 30, 2007 - September 30, 2007

Provided business governance and contract compliance advisory services for logistics operations, supporting SLA/KPI frameworks for supplier performance evaluation. Facilitated M&A risk assessments and established tracking controls to ensure alignment with service contracts and audit standards. Implemented performance monitoring practices to improve service accountability and reporting accuracy.