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Native Spanish speaker with advanced English (C1+) and 6+ years of live chat and community moderation experience. Proven ability to deliver accurate, guideline-driven support (Welocalize Ads Quality Rater), manage high-volume inquiries, and communicate clearly in multi-cultural teams. Strong analytical thinking from academic research (PhD candidate in Psychology) and practical experience with localization, content moderation, and community support tools.…Native Spanish speaker with advanced English (C1+) and 6+ years of live chat and community moderation experience. Proven ability to deliver accurate, guideline-driven support (Welocalize Ads Quality Rater), manage high-volume inquiries, and communicate clearly in multi-cultural teams. Strong analytical thinking from academic research (PhD candidate in Psychology) and practical experience with localization, content moderation, and community support tools.

Federico Teitelbaum

Copywriter, Data Annotator, Data Visualizer, +5

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Native Spanish speaker with advanced English (C1+) and 6+ years of live chat and community moderation experience. Proven ability to deliver accurate, guideline-driven support (Welocalize Ads Quality Rater), manage high-volume inquiries, and communicate clearly in multi-cultural teams. Strong analytical thinking from academic research (PhD candidate in Psychology) and practical experience with localization, content moderation, and community support tools.…Native Spanish speaker with advanced English (C1+) and 6+ years of live chat and community moderation experience. Proven ability to deliver accurate, guideline-driven support (Welocalize Ads Quality Rater), manage high-volume inquiries, and communicate clearly in multi-cultural teams. Strong analytical thinking from academic research (PhD candidate in Psychology) and practical experience with localization, content moderation, and community support tools.

Available to hire

Native Spanish speaker with advanced English (C1+) and 6+ years of live chat and community moderation experience. Proven ability to deliver accurate, guideline-driven support (Welocalize Ads Quality Rater), manage high-volume inquiries, and communicate clearly in multi-cultural teams.

Strong analytical thinking from academic research (PhD candidate in Psychology) and practical experience with localization, content moderation, and community support tools.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

DaVinci Resolve Studio

Intermediate

Audacity

Intermediate

Language

Spanish; Castilian

Fluent

English

Fluent

Portuguese

Intermediate

Work Experience

Global Moderator & Social Media / Community Manager at Pokémon Showdown / Smogon University

January 1, 2025 - January 1, 2025

Set up gaming formats and organized tournaments for over 500 players. Managed live chat, Discord channels and forums; provided timely responses to user requests and moderated discussions. Coordinated volunteer translators, scheduled localized content, and performed copyediting for community posts. Escalated technical or policy issues to senior moderators; maintained positive community relations and documented guidelines.

Ads Quality Rater at Welocalize

January 1, 2024 - January 1, 2024

Evaluated online ad campaigns for relevance and landing-page quality following strict project guidelines. Delivered consistent, high-quality judgments and met QA targets. Used web-based annotation tools and provided structured feedback to improve ad ranking models.

Research Assistant / Teaching Assistant at UdeSA, UNC-CONICET, Universidad Nacional de Córdoba

January 1, 2024 - January 1, 2024

Supported students and collaborators via email and in-person assistance; managed data and resolved methodological queries. Prepared clear documentation and reports; taught statistical concepts and guided problem-solving for research tasks.