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I'm Colin Hill, a client relationship and account management professional with a track record of driving growth through trust, communication, and service excellence. I specialise in building lasting partnerships, negotiating supplier and customer agreements, and leading teams to deliver outstanding results across B2B and B2C contexts. I'm seeking a fully remote role where I can utilise strategic relationship management to enhance customer satisfaction and business performance. Over the years I have founded multiple ventures and led service and contract management, from scrap metal trading to removals and community initiatives. I excel at turning complex issues into reliable solutions, resolving complaints, and maintaining high standards of service while keeping a customer-first mindset.…I'm Colin Hill, a client relationship and account management professional with a track record of driving growth through trust, communication, and service excellence. I specialise in building lasting partnerships, negotiating supplier and customer agreements, and leading teams to deliver outstanding results across B2B and B2C contexts. I'm seeking a fully remote role where I can utilise strategic relationship management to enhance customer satisfaction and business performance. Over the years I have founded multiple ventures and led service and contract management, from scrap metal trading to removals and community initiatives. I excel at turning complex issues into reliable solutions, resolving complaints, and maintaining high standards of service while keeping a customer-first mindset.

Colin Hill

Project Manager, Executive Producer, Production Manager, +2

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I'm Colin Hill, a client relationship and account management professional with a track record of driving growth through trust, communication, and service excellence. I specialise in building lasting partnerships, negotiating supplier and customer agreements, and leading teams to deliver outstanding results across B2B and B2C contexts. I'm seeking a fully remote role where I can utilise strategic relationship management to enhance customer satisfaction and business performance. Over the years I have founded multiple ventures and led service and contract management, from scrap metal trading to removals and community initiatives. I excel at turning complex issues into reliable solutions, resolving complaints, and maintaining high standards of service while keeping a customer-first mindset.…I'm Colin Hill, a client relationship and account management professional with a track record of driving growth through trust, communication, and service excellence. I specialise in building lasting partnerships, negotiating supplier and customer agreements, and leading teams to deliver outstanding results across B2B and B2C contexts. I'm seeking a fully remote role where I can utilise strategic relationship management to enhance customer satisfaction and business performance. Over the years I have founded multiple ventures and led service and contract management, from scrap metal trading to removals and community initiatives. I excel at turning complex issues into reliable solutions, resolving complaints, and maintaining high standards of service while keeping a customer-first mindset.

Available to hire

I’m Colin Hill, a client relationship and account management professional with a track record of driving growth through trust, communication, and service excellence. I specialise in building lasting partnerships, negotiating supplier and customer agreements, and leading teams to deliver outstanding results across B2B and B2C contexts. I’m seeking a fully remote role where I can utilise strategic relationship management to enhance customer satisfaction and business performance.

Over the years I have founded multiple ventures and led service and contract management, from scrap metal trading to removals and community initiatives. I excel at turning complex issues into reliable solutions, resolving complaints, and maintaining high standards of service while keeping a customer-first mindset.

Skills

CRM

Leadership

Experience Level

CRM

Expert

Leadership

Expert

Language

English

Intermediate

Work Experience

Founder & Managing Director at ACDC Scrap Metal

June 30, 2025 - June 30, 2025

Managed end-to-end client relationships across B2B and B2C operations. Negotiated purchase and resale agreements with suppliers and buyers, ensuring profitable margins. Built long-term partnerships with local businesses to secure regular contracts. Delivered exceptional customer service and developed a reputation for reliability and trust.

Founder & Managing Director at C4K Removals & Clearances

June 30, 2025 - June 30, 2025

Oversaw client acquisition and service delivery, providing tailored removal and clearance solutions. Managed both residential and commercial accounts, ensuring satisfaction and repeat business. Balanced supplier relationships to maximize service quality and efficiency. Handled sensitive customer interactions with empathy, discretion, and professionalism.

Founder & CEO at Community for Kids CIC

May 31, 2025 - May 31, 2025

Built partnerships with organizations such as BT, Rapha, and 1st Central Insurance. Managed stakeholder relations, ensuring transparency and accountability. Negotiated sponsorships and collaborations that expanded service reach and impact. Led a customer-first approach that improved engagement and community satisfaction.

Head of Resolution (Complaints) & Manager of Client Databases and Contracts at Service Box Ltd

January 1, 2022 - January 1, 2022

Led customer service and complaints resolution team, achieving consistent satisfaction improvements. Managed client accounts, contracts, and database systems to enhance service delivery. Developed and implemented process improvements that reduced issue resolution times. Trained and mentored staff in communication, service recovery, and CRM usage.