Available to hire
Hello, I’m Eline Van Herzeele, a freelance Project Manager, Event and Communication Manager based in Munich. I focus on field and brand marketing with extensive experience in e-commerce and the event/gastronomy industries.
I collaborate with international teams, leverage my language skills across German, English, Dutch, French and Spanish to connect with clients and partners, and I pride myself on strong customer orientation, clear communication, and delivering results-driven projects.
Language
German
Fluent
English
Fluent
Dutch
Advanced
French
Advanced
Spanish; Castilian
Advanced
Work Experience
Freelance Project Manager (various projects) at Multiple clients
January 1, 2024 - November 12, 20252024-01-01 – (present): ENGAGED IN META – H2 Launch (Media Markt Austria) | New Balance: Sports Store Audits | Hey Dude Shoes: Influencer Logistics | Hydro Flask: Site Audits – Merchandising | B-R-S: Streamlining business processes for an electricity company.
Freelance Project Manager at Golden Goose Events S.L., Barcelona (Event Agency)
October 1, 2021 - November 12, 2025American Express (Amex) National Field Marketing Campaign Germany & Austria; Recruiting, Data & Reporting, Project Management
Freelance Event Manager at The Producers, London (Event Production Company)
April 1, 2022 - April 1, 2022LEGO Pop&Play Tour (in various German cities, 2022-04-01); LEGO SPORTS (Munich 2022-11-01); Management of staff and supervision of the event
Freelance Brand Representative at Golden Goose Events S.L., Barcelona (Event Agency)
September 1, 2021 - September 1, 2021American Express (Amex) Brand representative for Amex Brand Campaign; Customer satisfaction / experience project
Freelance Communication Officer at Kasama Konferenz, Berlin
July 1, 2021 - July 1, 2021Customer Relationship Management & Digital Event Management; Marketing, Technical Support, Translation, Social Media
Customer Relationship Manager (CRM) at metoda GmbH, Munich
October 1, 2020 - October 1, 2020Implementation of on- and off boarding on the customer’s side; Sending mailings and messages to customers regarding products and product innovation; Customer support using all means of communication (email, chat, telephone and internal ticketing tool)
Customer Care & Fashion Advisor at mytheresa.com GmbH, Aschheim near Munich
March 1, 2020 - March 1, 2020Individual advisory of international premium customers; Fashion advice and personal styling; Collaboration with Payments, Shipping, Customs and Claims; Advisory and support for online order process; Development and execution of customer and employee surveys; Training content development and delivery; Reporting technical problems to IT and supporting problem solving
Manager at Bar/Restaurant L’Escobar, Antwerp
December 1, 2014 - December 1, 2014Supervisor
Service Manager at Café Baron (Soul & Funk-Bar), Antwerp
August 1, 2014 - August 1, 2014Waitress at Café Hopper (Jazz-Bar), Antwerp
August 1, 2011 - August 1, 2011Waitress at Restaurant Fez, Antwerp
April 1, 2007 - April 1, 2007Waitress at Restaurant Façade, Antwerp
December 1, 2005 - December 1, 2005Freelance Project Manager at Various projects
January 1, 2024 - PresentFreelance Project Manager handling multiple programs including Salesforce Summit (Team Lead & Event Manager), META – H2 Launch for Media Markt (Austria), New Balance: Sports Store Audits, Hey Dude Shoes: Influencer Logistics, Hydro Flask: Site Audits – Merchandising, and B-R-S: Streamlining business processes for an electricity company.
Team Lead & Event Manager at Salesforce Summit
March 1, 2025 - PresentBrand Representative at Golden Goose Events S.L., Barcelona (Event Agency)
June 1, 2021 - September 30, 2021American Express Brand Campaign; Customer satisfaction / experience project.
Communication Officer at Kasama Konferenz, Berlin
February 1, 2021 - July 31, 2021CRM & Digital Event Management; Marketing, Technical Support, Translation, Social Media.
Customer Care & Fashion Advisor at mytheresa.com GmbH, Aschheim near Munich
March 1, 2015 - March 31, 2020Advisory of international premium customers; fashion advice and styling; collaboration with Payment, Shipping, Customs and Claims; training content creation and delivery; problem solving.
Service Manager at Café Baron, Antwerp
September 1, 2011 - August 31, 2014Service management responsibilities.
Waitress at Café Hopper, Antwerp
April 1, 2007 - August 31, 2011Waitressing roles.
Waitress at Restaurant Fez, Antwerp
November 1, 2005 - April 30, 2007Customer service roles.
Waitress at Restaurant Facade, Antwerp
July 1, 2005 - December 31, 2005Waitress duties.
Education
Study of Communication Sciences at University of Antwerp
September 1, 2011 - August 31, 2013Study of Social-Economic Sciences at University of Antwerp
September 1, 2006 - August 31, 2009Human Sciences at H. Pius X-Institute Antwerp
September 1, 2003 - June 30, 2005Study of Communication Sciences at University of Antwerp
September 1, 2011 - August 31, 2013Study of Social-Economic Sciences at University of Antwerp
September 1, 2006 - August 31, 2009Human Sciences at H. Pius X-Institute Antwerp
September 1, 2003 - June 30, 2005Qualifications
Industry Experience
Media & Entertainment, Professional Services, Travel & Hospitality, Retail, Software & Internet, Education, Consumer Goods
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