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I am a Process & Enablement Specialist working across QA and Operations. I create documentation frameworks, standardized workflows, and repeatable processes that make teams more consistent and efficient. Over 5 years, I've built test documentation that became onboarding material, automated CRM workflows that improved data accuracy by 40%, and AI-enhanced processes. I specialize in turning unclear operations into clear systems—whether that's testing protocols, support playbooks, or cross-functional coordination standards. I work remotely across multiple projects and time zones, with bilingual support in English and Portuguese. Tools: Jira • Azure DevOps • TestRail • Zapier • HubSpot • BrowserStack • Notion…I am a Process & Enablement Specialist working across QA and Operations. I create documentation frameworks, standardized workflows, and repeatable processes that make teams more consistent and efficient. Over 5 years, I've built test documentation that became onboarding material, automated CRM workflows that improved data accuracy by 40%, and AI-enhanced processes. I specialize in turning unclear operations into clear systems—whether that's testing protocols, support playbooks, or cross-functional coordination standards. I work remotely across multiple projects and time zones, with bilingual support in English and Portuguese. Tools: Jira • Azure DevOps • TestRail • Zapier • HubSpot • BrowserStack • Notion

Mais Santos

Project Manager, Production Manager, Production Coordinator, +2

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I am a Process & Enablement Specialist working across QA and Operations. I create documentation frameworks, standardized workflows, and repeatable processes that make teams more consistent and efficient. Over 5 years, I've built test documentation that became onboarding material, automated CRM workflows that improved data accuracy by 40%, and AI-enhanced processes. I specialize in turning unclear operations into clear systems—whether that's testing protocols, support playbooks, or cross-functional coordination standards. I work remotely across multiple projects and time zones, with bilingual support in English and Portuguese. Tools: Jira • Azure DevOps • TestRail • Zapier • HubSpot • BrowserStack • Notion…I am a Process & Enablement Specialist working across QA and Operations. I create documentation frameworks, standardized workflows, and repeatable processes that make teams more consistent and efficient. Over 5 years, I've built test documentation that became onboarding material, automated CRM workflows that improved data accuracy by 40%, and AI-enhanced processes. I specialize in turning unclear operations into clear systems—whether that's testing protocols, support playbooks, or cross-functional coordination standards. I work remotely across multiple projects and time zones, with bilingual support in English and Portuguese. Tools: Jira • Azure DevOps • TestRail • Zapier • HubSpot • BrowserStack • Notion

Available to hire

I am a Process & Enablement Specialist working across QA and Operations. I create documentation frameworks, standardized workflows, and repeatable processes that make teams more consistent and efficient. Over 5 years, I’ve built test documentation that became onboarding material, automated CRM workflows that improved data accuracy by 40%, and AI-enhanced processes. I specialize in turning unclear operations into clear systems—whether that’s testing protocols, support playbooks, or cross-functional coordination standards.
I work remotely across multiple projects and time zones, with bilingual support in English and Portuguese.

Tools: Jira • Azure DevOps • TestRail • Zapier • HubSpot • BrowserStack • Notion

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Portuguese

Fluent

Work Experience

Operations Specialist - Quality & Project Support at Fetchly Labs

May 1, 2024 - November 13, 2025

Standardized documentation framework across 6 concurrent client projects; reduced developer clarification requests by 35%. Built comprehensive QA workflow reducing customer-reported issues by 45% through systematic process implementation. Pioneered AI-enabled workflow adoption across a 10-person team with 100% adoption and 20% efficiency improvement. Designed project tracking systems increasing cross-team transparency for Support, Product, and Engineering by 30%. Executed operational processes across 6 projects including 100+ weekly test executions, API validation, and cross-browser verification. Prevented critical authentication vulnerability in e-commerce payment system through thorough operational review.

AI Operations Coordinator & Calendar Management at Decentralized Masters

May 1, 2024 - May 1, 2024

Built calendar management system coordinating 16 calendars and 60+ daily meetings across 8 time zones with zero-schedule conflicts. Created lead qualification checklist framework contributing to 25% sales increase and prioritization of high-value prospects. Collaborated with IT to design Zapier automation workflows, improving CRM data accuracy by 40%. Implemented automated workflows for booking tracking, meeting confirmations, and status updates, reducing manual data entry. Coordinated onboarding logistics for new members with 95% satisfaction using documented workflows.

Customer Operations & Support Specialist at Workana

October 1, 2023 - October 1, 2023

Created standardized response templates and support workflows reducing response time by 35%. Delivered comprehensive operational support for 20+ SMB clients managing billing, onboarding, and troubleshooting. Increased client retention by 15% through proactive issue identification; provided bilingual support (English/Portuguese).