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I am an IT professional with over 11 years of experience in technical writing and PMO, skilled in creating user manuals, process documentation, and template automation. I excel at turning complex information into clear, actionable content and leading documentation teams to deliver high-quality outputs. I am a proactive problem-solver with Six Sigma Green Belt and a KPMG-certified auditor background, experienced in ISAE (SAS 70) controls and SCRUM. I enjoy collaborating across teams to implement efficient processes, drive quality control activities, and ensure compliance while enabling stakeholders to achieve their goals.…I am an IT professional with over 11 years of experience in technical writing and PMO, skilled in creating user manuals, process documentation, and template automation. I excel at turning complex information into clear, actionable content and leading documentation teams to deliver high-quality outputs. I am a proactive problem-solver with Six Sigma Green Belt and a KPMG-certified auditor background, experienced in ISAE (SAS 70) controls and SCRUM. I enjoy collaborating across teams to implement efficient processes, drive quality control activities, and ensure compliance while enabling stakeholders to achieve their goals.

Jaya Jacob

Writer, Project Manager, Content Creator, +2

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I am an IT professional with over 11 years of experience in technical writing and PMO, skilled in creating user manuals, process documentation, and template automation. I excel at turning complex information into clear, actionable content and leading documentation teams to deliver high-quality outputs. I am a proactive problem-solver with Six Sigma Green Belt and a KPMG-certified auditor background, experienced in ISAE (SAS 70) controls and SCRUM. I enjoy collaborating across teams to implement efficient processes, drive quality control activities, and ensure compliance while enabling stakeholders to achieve their goals.…I am an IT professional with over 11 years of experience in technical writing and PMO, skilled in creating user manuals, process documentation, and template automation. I excel at turning complex information into clear, actionable content and leading documentation teams to deliver high-quality outputs. I am a proactive problem-solver with Six Sigma Green Belt and a KPMG-certified auditor background, experienced in ISAE (SAS 70) controls and SCRUM. I enjoy collaborating across teams to implement efficient processes, drive quality control activities, and ensure compliance while enabling stakeholders to achieve their goals.

Available to hire

I am an IT professional with over 11 years of experience in technical writing and PMO, skilled in creating user manuals, process documentation, and template automation. I excel at turning complex information into clear, actionable content and leading documentation teams to deliver high-quality outputs.

I am a proactive problem-solver with Six Sigma Green Belt and a KPMG-certified auditor background, experienced in ISAE (SAS 70) controls and SCRUM. I enjoy collaborating across teams to implement efficient processes, drive quality control activities, and ensure compliance while enabling stakeholders to achieve their goals.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Advanced

Malayalam

Advanced

Hindi

Intermediate

Work Experience

Senior Template Builder / Technical Writer at Micron Technology

May 1, 2024 - May 1, 2024

Built templates for the organization’s Legal department using X-Author and CLM, designed templates for different Agreement types (70+ templates), tested and deployed them for various teams, served as Subject Matter Expert for MS Word, X-Author Automation, and CLM, and created Knowledge Articles and FAQs in CLM.

Technical Writer / Transition Manager at Deloitte

March 1, 2015 - March 1, 2015

Authored User Manuals for SharePoint deployment, managed data for the transition from MS SharePoint 2010 to 2013, conducted surveys, and communicated milestones during transition.

Technical Writer at UST Global

May 1, 2012 - May 1, 2012

Developed User Guides/User Manuals and Case Studies; reviewed Statements of Work and Proposals; conducted trainings; prepared collateral; contributed to documentation across finance and logistics domains for US/Europe/Asia clients.

Content Writer and SEO Analyst at OREGON TECHNOLOGIES PVT LTD

August 1, 2006 - August 1, 2006

Prepared and edited content for websites; performed SEO validation; designed pages and published articles.

Apprentice at Hindustan Latex Limited

August 1, 2003 - August 1, 2003

Participated in transformer/generator studies; contributed to ISO 9001-02 and EMS documentation; performed energy consumption calculations.