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I'm a customer-focused professional with over 10 years of experience in sales, customer service, and administrative support across Brazil, Italy, Ireland, and Australia. I build strong client relationships, identify needs, and deliver tailored solutions with empathy and efficiency. I thrive under pressure, resolve issues quickly, and contribute to positive team results. I'm seeking a customer-facing role where I can use my communication skills, problem-solving mindset, and dedication to excellent service to support clients and drive business success.…I'm a customer-focused professional with over 10 years of experience in sales, customer service, and administrative support across Brazil, Italy, Ireland, and Australia. I build strong client relationships, identify needs, and deliver tailored solutions with empathy and efficiency. I thrive under pressure, resolve issues quickly, and contribute to positive team results. I'm seeking a customer-facing role where I can use my communication skills, problem-solving mindset, and dedication to excellent service to support clients and drive business success.

Raisa Pedruzzi

Front-End Developer, Web Developer, Data Scientist, +2

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I'm a customer-focused professional with over 10 years of experience in sales, customer service, and administrative support across Brazil, Italy, Ireland, and Australia. I build strong client relationships, identify needs, and deliver tailored solutions with empathy and efficiency. I thrive under pressure, resolve issues quickly, and contribute to positive team results. I'm seeking a customer-facing role where I can use my communication skills, problem-solving mindset, and dedication to excellent service to support clients and drive business success.…I'm a customer-focused professional with over 10 years of experience in sales, customer service, and administrative support across Brazil, Italy, Ireland, and Australia. I build strong client relationships, identify needs, and deliver tailored solutions with empathy and efficiency. I thrive under pressure, resolve issues quickly, and contribute to positive team results. I'm seeking a customer-facing role where I can use my communication skills, problem-solving mindset, and dedication to excellent service to support clients and drive business success.

Available to hire

I’m a customer-focused professional with over 10 years of experience in sales, customer service, and administrative support across Brazil, Italy, Ireland, and Australia. I build strong client relationships, identify needs, and deliver tailored solutions with empathy and efficiency.

I thrive under pressure, resolve issues quickly, and contribute to positive team results. I’m seeking a customer-facing role where I can use my communication skills, problem-solving mindset, and dedication to excellent service to support clients and drive business success.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Italian

Advanced

Portuguese

Fluent

Work Experience

Sales and Claim Representative at O’Brien Glass Industries

September 1, 2025 - November 13, 2025

Assist customers throughout the sales and claims process, handle inquiries, provide product and service information, liaise with insurance companies, process claims, and deliver tailored solutions while maintaining compliance and service quality. Maintain accurate case records and support performance targets.

Customer Service & Sales Representative at BARGAIN CAR RENTALS

August 31, 2025 - August 31, 2025

Deliver excellent customer service by assisting clients with rental bookings, inquiries, and resolution of reservation issues. Manage payments, insurance options, and other transactional procedures. Conduct vehicle inspections, explain rental terms, and promote additional services to increase revenue.

Multilingual Customer Support Specialist in Financial Services at COVALEN (CPL)

July 31, 2024 - July 31, 2024

Support pensioners entitled to Italian pensions in the EMEA region for Citibank. Handle complaints, missing payments, checks, and financial transactions; provide guidance on Proof of Life procedures; manage inquiries related to International Payments (SEPA, ACH, Local-Wire) and changes to personal information; open and follow up investigation cases to ensure timely resolution.

Supervisor at Bidvest Noonan (AIB Bank)

June 30, 2023 - June 30, 2023

Deliver exceptional service to internal and external customers at AIB Bank Head Offices; resolve complaints, report issues to facilities management; oversee building maintenance, coordinate outsourced services, manage access cards, train new staff, and manage work/holiday schedules using Time Gate Software.

Java/Front End Development Student at Florence, Italy

November 30, 2022 - November 30, 2022

Focused on Java programming and Front-End Development; built responsive web applications using HTML, CSS, and JavaScript; gained foundational knowledge in SQL, database design, querying, and relational databases.

Quality Control Analyst at Metal Precious

March 31, 2022 - March 31, 2022

Maintained high-end standards for luxury fashion accessories; managed client orders via a ticketing system; incorporated client feedback and suggested process improvements to boost productivity and product quality; ensured timely fulfilment and KPI achievement.

Contract Officer (Healthcare Contracts) at City Council of Sao Leopoldo

October 31, 2017 - October 31, 2017

Managed and developed public healthcare bidding contracts; negotiated and mediated with healthcare companies; reviewed bidding applications; created and amended contracts within governmental systems; provided client support via phone/email; managed electronic documentation and contract performance for compliance.

Administrator at City Council of Sao Leopoldo

January 31, 2015 - January 31, 2015

Supported administrative tasks for public healthcare bidding projects; monitored contract deadlines; reviewed clauses; managed general office tasks; maintained relationships with internal departments.