Rui Tomás Simões

Assembling and disassembling stages; loading and unloading trucks; diverse warehouse duties (cleaning, picking, sorting).

Provided technical support for virtual reality products; first line of contact for a social media company; assisted via chat, email and phone.

Customer Support / Dispute Resolution at Airbnb

Resolved disputes between hosts and guests in line with Airbnb policies and terms; communicated via email and phone.

Carrying and loading grapes to harvest bins, picking grapes into buckets, and other related duties at Mont-sur-Rolle.

Technical Support at EV A Global (Lisboa)

Live support through phone calls; analysis, troubleshooting and step-by-step guidance for EV drivers.

Assistance via calls and email; retrieving information and booking services to assist customers on-site.

Technical Support at Teleperformance / EV Global (Lisboa)

Assistance via Chat, email and phone calls; Technical Support for Virtual Reality products; First line of contact for a Social Media company

Customer Support at Airbnb

Resolving disputes between hosts and guests whilst applying Airbnb’s Policy and Terms

Grape Harvest Worker at Mont-sur-Rolle

Carrying and loading the grapes to the Harvest Bin; Picking grapes into buckets; Other related duties

Live Support / Technical Support at EV Global (Lisboa)

Live support through phone calls; analysis, troubleshooting and step-by-step guidance to EV drivers

Assistance via Calls and email. Retrieving information, and booking services to assist the customers on site