Hi, I’m Jamila Mohammad. I’m a bilingual media relations and customer engagement professional with a track record of covering UAE’s cultural and entertainment scenes, coordinating PR efforts, and delivering engaging live events. I’ve supported media programs in Dubai and Toronto, interviewing celebrities and managing live Q&A sessions, all while bridging Arabic and English-speaking audiences. In addition to media and PR, I’ve supported frontline customer service and marketing campaigns, leveraging Arabic and English to engage diverse audiences, plan campaigns, and maintain brand messaging. I’m passionate about storytelling, digital programs, and creating positive client experiences.

Jamila Mohammad

Hi, I’m Jamila Mohammad. I’m a bilingual media relations and customer engagement professional with a track record of covering UAE’s cultural and entertainment scenes, coordinating PR efforts, and delivering engaging live events. I’ve supported media programs in Dubai and Toronto, interviewing celebrities and managing live Q&A sessions, all while bridging Arabic and English-speaking audiences. In addition to media and PR, I’ve supported frontline customer service and marketing campaigns, leveraging Arabic and English to engage diverse audiences, plan campaigns, and maintain brand messaging. I’m passionate about storytelling, digital programs, and creating positive client experiences.

Available to hire

Hi, I’m Jamila Mohammad. I’m a bilingual media relations and customer engagement professional with a track record of covering UAE’s cultural and entertainment scenes, coordinating PR efforts, and delivering engaging live events. I’ve supported media programs in Dubai and Toronto, interviewing celebrities and managing live Q&A sessions, all while bridging Arabic and English-speaking audiences.

In addition to media and PR, I’ve supported frontline customer service and marketing campaigns, leveraging Arabic and English to engage diverse audiences, plan campaigns, and maintain brand messaging. I’m passionate about storytelling, digital programs, and creating positive client experiences.

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Experience Level

Intermediate

Language

Arabic
Advanced
English
Advanced

Work Experience

Media Relations & Public Support at Yawmiyati Social Media Magazine
January 1, 2021 - January 1, 2021
Covered major cultural and entertainment events in the UAE; Conducted interviews with celebrities and public figures; Managed live Q&A sessions and community engagement; Coordinated with PR teams and event organizers.
Customer Engagement Specialist (Freelance) at Self-employed
January 1, 2022 - November 13, 2025
Provided front-line customer support for online media events and digital programs; Handled inquiries, resolved complaints, and conducted follow-ups to ensure client satisfaction; Communicated effectively with diverse audiences in Arabic and English; Maintained engagement metrics and created positive client experiences.
Customer Service and Marketing Officer at Sephora
December 1, 2024 - December 1, 2024
Provided exceptional customer support by delivering personalized beauty consultations and product recommendations, ensuring a premium shopping experience; Managed client inquiries, processed transactions efficiently, and maintained an organized store environment; Coordinated marketing campaigns and ensured consistent brand messaging across creative and retail teams.

Education

Bachelor's degree in Media Science and Communication Journalism at Aljazeera University, Dubai
January 11, 2030 - January 1, 2014
Diploma – Presenting at Focus Academy, Dubai
January 1, 2015 - June 1, 2015
Diploma - Video Journalism & TV Presenting at Focus Academy
January 11, 2030 - January 1, 2016
Internship - TV News Producer Training at TRT Channel, Turkey
January 11, 2030 - January 1, 2013
Internship - Media Presenting Course at Al Arabiya Channel, Dubai
January 11, 2030 - January 1, 2016
Diploma in Addiction Counselling at Trios College, Canada
January 11, 2030 - January 1, 2024
Certificate Brand Marketing Management at DAMAC CANADA
January 11, 2030 - November 13, 2025
One Day MBA at Brian Tracy University
January 11, 2030 - November 13, 2025

Qualifications

Skills for Hospitality Professionals
January 11, 2030 - November 13, 2025
Advanced Social Media Marketing Management
January 11, 2030 - November 13, 2025
Customer Services
January 11, 2030 - November 13, 2025
Becoming a Customer Service Executive
January 11, 2030 - November 13, 2025
Brand Marketing Management
January 11, 2030 - November 13, 2025
One Day MBA
January 11, 2030 - November 13, 2025
Diploma in Addiction Counselling
January 11, 2030 - January 1, 2024
Bachelor's in Media Science and Communication Journalism
January 11, 2030 - January 1, 2014

Industry Experience

Media & Entertainment, Retail, Professional Services