Vijay0411

Language

English
Fluent
Tamil
Fluent
Hindi
Advanced
Sinhala, Sinhalese
Advanced
Malayalam
Intermediate

Work Experience

General Manager (Last Mile Delivery) at Camel Delivery Services LLC (Dubai)
March 31, 2024 - March 31, 2024
Led sales, marketing and operations for last-mile delivery; scaled capacity from 50 shipments/day to 4,000/day; achieved 3,000% revenue growth in six months and expanded client base from 20 to 90+ clients. Implemented data-driven optimization, CRM deployment, and vendor management; improved on-time delivery from 50% to 80% daily; managed 170+ staff and aligned KPIs across departments; secured high-value contracts with corporate clients; reduced operating costs by 15%.
Sales & Marketing Manager (E-Commerce) at Confidential Trading LLC (Dubai)
October 31, 2022 - October 31, 2022
Planned and executed all digital marketing and e-commerce campaigns (SEO/SMM/SEM/SMO/PPC/CPC/CPM). Managed multiple social channels, online brochures and catalogs. Led a 40+ member team; built annual budgets and business plans; grew repeat business by 35% through strong client relationships and performance-based incentives.
Head of Operation (Luxury E-commerce) at Diamond International Corporation (dicholding.com, Dubai)
January 31, 2019 - January 31, 2019
Oversaw operations for luxury e-commerce; improved support services (HR, IT, Finance) and managed budgeting and controls. Led regional expansion and revenue growth by 15% across newly opened regions; supervised 100+ employees and established KPIs to drive performance.
Head of Operation (E-commerce marketplace) at Meast E -Commerce General Trading LLC (Alshop.com, Dubai)
January 31, 2017 - January 31, 2017
Head of Operations for e-commerce marketplace; optimized workflows, reduced lead times by 25%; collaborated with IT to enhance platform functionality; managed vendor relationships and delivery logistics improvements.
General Manager (E-Commerce) at Kingsouq.com (Dubai)
July 31, 2016 - July 31, 2016
General Manager (E-commerce); planned and executed marketing activities, defined corporate e-commerce strategy; improved profit margins by 10% through strategic cost management; led 30+ staff across sales, marketing and logistics.
General Manager (Last Mile Delivery) at Camel Delivery Services LLC (Dubai)
March 1, 2024 - March 1, 2024
General management of sales and marketing operations for last mile delivery. Scaled capacity from 50 shipments per day to 4,000, and achieved substantial revenue growth. Implemented customer acquisition strategies expanding the client base by 345% (from ~20 to 90+ clients) across small, medium, and large businesses. Streamlined workflows, increasing daily delivery efficiency from 50% to 80%. Led 170+ employees, aligning teams with KPIs. Deployed CRM tools, secured high-value contracts, conducted market research, and reduced operational costs by 15% through strategic vendor management. Drove end-to-end digital marketing campaigns for brand growth and used data-driven decisions to enhance delivery processes.
Sales & Marketing Manager (E-Commerce) at Confidential Trading LLC (Dubai)
October 1, 2022 - October 1, 2022
Planning, executing and maintaining digital and social media strategies; designing and launching digital marketing campaigns (SEO/SMM/SEM/SMO/PPC/CPC/CPM); managing multiple social channels; overseeing day-to-day e-commerce operations, budgeting, and content development. Led a 40+ person team, performed competitor analysis, built strong client relationships increasing repeat business by ~35%, and implemented performance-based incentives. Enhanced brand visibility through strategic partnerships and sponsorships.
Head of Operation (E-commerce marketplace) at Meast E-Commerce General Trading LLC (Alshop.com, Dubai)
January 31, 2017 - January 31, 2017
Optimized operational workflows and scaled e-commerce operations. Collaborated with IT to enhance platform functionality and user experience, managed vendor relationships for timely and cost-effective procurement, and improved on-time deliveries by 20%. Established SOPs to improve scalability and supported sales with process improvements.
Head Of Sales (E-commerce marketplace) at Meast E-Commerce General Trading LLC (Alshop.com, Dubai)
March 31, 2015 - March 31, 2015
Developed and executed sales strategies, expanded the customer base, trained sales staff, aligned campaigns with marketing, analyzed sales data for trends, introduced CRM tools to streamline lead management and improve conversions, and negotiated high-value contracts (AED 500K to 1 Million).
General Manager (Last Mile Delivery) at Camel Delivery Services LLC
March 31, 2024 - March 31, 2024
Led sales and marketing operations, scaling delivery capacity from 50 to 4,000 shipments per day; achieved a 3,000% revenue increase in six months. Built and managed a 170+ person team across functions. Implemented customer acquisition programs expanding client base from 20 to 90+ clients including SMEs and enterprises. Streamlined delivery workflows, improving on-time delivery from 50% to 80%. Negotiated high-value contracts, deployed CRM systems to boost retention and engagement, and conducted market research to identify opportunities while reducing operational costs by 15% through vendor management.
General Manager (Last Mile Delivery) at Camel Delivery Services LLC
March 1, 2024 - March 1, 2024
Led all sales and marketing operations, scaled delivery capacity from 50 to 4,000 shipments per day, and grew the client base from 20 to 90+ across small, medium, and large businesses. Implemented data-driven improvements to last-mile delivery, deployed CRM to enhance retention, negotiated high-value corporate contracts, and reduced operational costs by 15% while managing 170+ employees.
Sales & Marketing Manager ( E-Commerce) at Confidential Trading LLC (Dubai)
October 1, 2022 - October 1, 2022
Planed, executed, and maintained digital and social media strategies; designed and managed campaigns (SEO/SMM/SEM/SMO/PPC/CPC/CPM); oversaw e-commerce operations, content development, and performance measurement; built client relationships to increase repeat business by 35%. Implemented performance-based incentives and strategic partnerships.
Head of Operation (Luxury E-commerce) at Diamond International Corporation (dicholding.com, Dubai)
January 1, 2019 - January 1, 2019
Improved operational systems and policies, managed HR/IT/Finance support services, and contributed to long-term planning toward operational excellence. Oversaw budgeting and financial controls, expanded operations into new regions (revenue +15%), and led a team of 100+ employees with KPIs across departments.
Head of Operation (E-commerce marketplace) at Meast E -Commerce General Trading LLC (Alshop.com, Dubai)
January 1, 2017 - January 1, 2017
Optimized operational workflows, scaled e-commerce sales, collaborated with IT to enhance platform functionality and user experience, managed vendor relationships, improved on-time deliveries by 20%, and established SOPs to standardize processes.
General Manager (E-Commerce) at Kingsouq.com (Dubai)
July 1, 2016 - July 1, 2016
Planned and executed marketing activities, managed content and promotions, defined corporate e-commerce strategy, analyzed and improved operations using new technology and market insights, and drove a 10% improvement in profit margins through cost management while leading 30+ professionals.

Education

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Qualifications

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Industry Experience

Retail, Software & Internet, Transportation & Logistics, Wholesale & Distribution, Professional Services, Media & Entertainment