Jaime Caro

Instructional Designer at U.S. Legal Support

Created LMS microlearning modules and job aids that accelerated learning adoption by 20% for court reporters and client teams. Simplified complex legal workflows into scenario-based learning, cutting training time by 15% and improving user confidence. Aligned analytics, integrations, and technical development with organizational goals, boosting learner outcomes by 22%. Developed and integrated solutions with HTML5, CSS, JavaScript, API connections, XML, and JSON to ensure scalability and accessibility across devices.

Instructional Designer at SAP America

Created SAP S/4HANA Cloud & Ariba training for global delivery that improved adoption rates by 35% using ADDIE/Agile. Converted ILT to interactive digital formats with branching logic, video, and simulations, cutting delivery costs by 18%. Delivered adaptive, SCORM/xAPI-compliant training that expanded access for low-income and tribal districts, increasing participation by 40%. Integrated 3D visuals, JavaScript extensions, and offline-capable eLearning packages that improved system usability by 25%. Ensured ADA compliance and curriculum alignment, raising accessibility compliance scores by 100%.

Instructional Designer at Visualbridge

Designed performance-based eLearning and simulations that reduced onboarding time by 30% and drove adoption of IRS platforms. Partnered with SMEs to build scenario-driven training aligned with compliance and security policies. Developed soft skills and legal tech training using Storyline, Rise, and Camtasia, boosting learner engagement. Delivered just-in-time learning to increase operational efficiency while reducing support requests. Managed learning analytics and ensured compliance with SCORM, xAPI, cmi5, AICC, IMS Common Cartridge, LTI, LRS, and WCAG 2.1 standards, maintaining federal accessibility compliance.

Instructional Designer at Siemens Logistics

Designed and developed multimedia training on Siemens Logistics package and baggage carriers, conveyors, and transport systems, ensuring operators and technicians were fully equipped to manage all product lines. Built eLearning modules with Articulate and Adobe tools that reduced operational error rates by 12% across logistics and baggage handling operations.

Instructional Designer/Global Instructor at Cisco Systems

Designed and delivered ILT, ELT, and on-demand training for global technical and enterprise clients, reducing ramp-up time by 28%. Facilitated international onboarding and technical enablement sessions that increased training adoption and decreased support escalations. Provided technical support and led product training for VoIP, fiber optics, and virtualization, shortening troubleshooting time. Partnered with engineering and product teams to align training with evolving technologies, boosting customer satisfaction scores by 30%.

Field Service Engineer at Tellabs

Maintained and upgraded digital switch infrastructure; reduced downtime and mentored junior engineers, improving team capabilities.