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Multilingual and highly adaptable Professional with a proven track record in global customer support operations and digital media production. Technical and creative specialist adept at leveraging advanced software suites, cross-cultural communication, and conflict resolution to exceed operational metrics. Demonstrated expertise in onboarding, cross-functional collaboration, and project management within fast-paced, remote environments. Equipped with a strong work ethic, high attention to detail, and C1-level English proficiency.…Multilingual and highly adaptable Professional with a proven track record in global customer support operations and digital media production. Technical and creative specialist adept at leveraging advanced software suites, cross-cultural communication, and conflict resolution to exceed operational metrics. Demonstrated expertise in onboarding, cross-functional collaboration, and project management within fast-paced, remote environments. Equipped with a strong work ethic, high attention to detail, and C1-level English proficiency.

Varvara Nechaienko

Comic Illustrator, Illustrator, Tattoo Illustrator, +7

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Multilingual and highly adaptable Professional with a proven track record in global customer support operations and digital media production. Technical and creative specialist adept at leveraging advanced software suites, cross-cultural communication, and conflict resolution to exceed operational metrics. Demonstrated expertise in onboarding, cross-functional collaboration, and project management within fast-paced, remote environments. Equipped with a strong work ethic, high attention to detail, and C1-level English proficiency.…Multilingual and highly adaptable Professional with a proven track record in global customer support operations and digital media production. Technical and creative specialist adept at leveraging advanced software suites, cross-cultural communication, and conflict resolution to exceed operational metrics. Demonstrated expertise in onboarding, cross-functional collaboration, and project management within fast-paced, remote environments. Equipped with a strong work ethic, high attention to detail, and C1-level English proficiency.

Available to hire

Multilingual and highly adaptable Professional with a proven track record in global customer support operations and digital media production. Technical and creative specialist adept at leveraging advanced software suites, cross-cultural communication, and conflict resolution to exceed operational metrics. Demonstrated expertise in onboarding, cross-functional collaboration, and project management within fast-paced, remote environments. Equipped with a strong work ethic, high attention to detail, and C1-level English proficiency.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Ukrainian

Fluent

Spanish; Castilian

Intermediate

Polish

Beginner

Work Experience

Customer Support Agent & Mentor at Teleperformance

January 1, 2024 - Present

Provided premium live customer support across chat, email, and phone globally, troubleshooting user issues under strict SLA metrics. Built onboarding workflows focusing on professional brand voice adaptation, cross-contextual active listening, and conflict resolution. Resolved diverse cases across 50+ countries, consistently exceeding CSAT and quality metrics. Fostered a highly supportive remote environment, promoting empathy, clarity, and team camaraderie.

Graphic Designer (Hidden Object) at AAA GAME ART STUDIO

July 1, 2023 - November 1, 2024

Asset optimization for multi-stage video game production; prepared clean, non-destructive PSD files to ensure seamless pipeline transitions for digital production artists. Collaborated with concept artists and supervisors to meet asset post-processing requirements efficiently.

Convention Artist / Independent Contractor at STACJA ANIMATSURI

July 1, 2023 - July 1, 2023

Designed and produced original illustration asset catalogs including prints, apparel accessories, stickers, and collectibles. Managed end-to-end event logistics, inventory audits, financial transactions, and experiential marketing frameworks. Used client feedback and trends to optimize seasonal product conversion and revenue.

Mobile Game Illustrator at Daily Innovation Co

September 1, 2021 - September 1, 2021

Vector production for mobile game assets; created optimized, scalable illustrations and responded to feedback with quick revisions aligned to fast-paced sprints. Applied compositing techniques and photobashing to build immersive environmental art elements.

Mobile Game Illustrator at Daily Innovation

September 1, 2021 - Present

Vector production: Created optimized and scalable interactive assets via Adobe Illustrator for target mobile product deployment. Agile revisions: Partnered closely with creative Art Directors, responding to feedback with quick turns to align with fast-paced sprints. Compositing techniques: Utilized advanced photo-bashing and layout techniques to build immersive environmental art elements.