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I am a Marketing Automation & CRM Specialist and Project Coordinator with 3+ years of experience improving onboarding workflows, optimizing automation processes, and managing client-facing projects. I have hands-on experience with HubSpot, Salesforce, Jira, Trello, and data reporting tools, and I pride myself on reducing workflow bottlenecks and maintaining high customer satisfaction. Based between Poland and Azerbaijan, I’m open to remote roles globally.…I am a Marketing Automation & CRM Specialist and Project Coordinator with 3+ years of experience improving onboarding workflows, optimizing automation processes, and managing client-facing projects. I have hands-on experience with HubSpot, Salesforce, Jira, Trello, and data reporting tools, and I pride myself on reducing workflow bottlenecks and maintaining high customer satisfaction. Based between Poland and Azerbaijan, I’m open to remote roles globally.

Inji Rustamova

Copywriter, Brand Designer, Graphic Designer, +2

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I am a Marketing Automation & CRM Specialist and Project Coordinator with 3+ years of experience improving onboarding workflows, optimizing automation processes, and managing client-facing projects. I have hands-on experience with HubSpot, Salesforce, Jira, Trello, and data reporting tools, and I pride myself on reducing workflow bottlenecks and maintaining high customer satisfaction. Based between Poland and Azerbaijan, I’m open to remote roles globally.…I am a Marketing Automation & CRM Specialist and Project Coordinator with 3+ years of experience improving onboarding workflows, optimizing automation processes, and managing client-facing projects. I have hands-on experience with HubSpot, Salesforce, Jira, Trello, and data reporting tools, and I pride myself on reducing workflow bottlenecks and maintaining high customer satisfaction. Based between Poland and Azerbaijan, I’m open to remote roles globally.

Available to hire

I am a Marketing Automation & CRM Specialist and Project Coordinator with 3+ years of experience improving onboarding workflows, optimizing automation processes, and managing client-facing projects. I have hands-on experience with HubSpot, Salesforce, Jira, Trello, and data reporting tools, and I pride myself on reducing workflow bottlenecks and maintaining high customer satisfaction. Based between Poland and Azerbaijan, I’m open to remote roles globally.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Turkish

Fluent

Azerbaijani

Fluent

Russian

Beginner

Work Experience

Project Coordinator at DTSERA

November 1, 2023 - November 1, 2023

Coordinated client onboarding, improved operational workflows across medical, administrative, and support teams to ensure high-quality service delivery. Managed onboarding end-to-end with 98% accuracy and satisfaction. Built and optimized workflows increasing team efficiency by 35%. Developed monthly reports and dashboards used by management for faster decision-making. Ensured smooth cross-functional communication and minimized operational delays. Re-structured internal processes to improve response time and daily operations.

Client Relations & Psychological Services Coordinator at ASAN Service

July 1, 2022 - July 1, 2022

Focused on service communication, client experience, and coordination of short-term educational programs for public services. Organized onboarding sessions and informational workshops for clients. Communicated with hundreds of clients daily, resolving issues and guiding them through services. Collected and analyzed customer feedback to support process improvement. Coordinated between internal units to ensure seamless service delivery. Identified workflow gaps and contributed suggestions that enhanced overall service quality.

Intern at ASAN Kadr Career Center

October 1, 2019 - October 1, 2019

Supported administrative documentation, data entry, CRM processes, and internal coordination. Maintained accurate CRM data with 100% correctness. Handled scheduling, document preparation, and administrative operations. Assisted project teams by gathering information and organizing documentation. Ensured smooth communication among departments.