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I’m a hospitality leader with 8+ years in customer service, team management, and operational efficiency. I excel in front desk operations, revenue growth, and cross-functional collaboration, delivering exceptional guest experiences across multiple locations. Beyond hospitality, I also pursue music production and sync licensing, leveraging creativity and problem-solving to optimize processes and drive results. I’m seeking a challenging hospitality management role where leadership and guest relations can contribute to the organization’s success.…I’m a hospitality leader with 8+ years in customer service, team management, and operational efficiency. I excel in front desk operations, revenue growth, and cross-functional collaboration, delivering exceptional guest experiences across multiple locations. Beyond hospitality, I also pursue music production and sync licensing, leveraging creativity and problem-solving to optimize processes and drive results. I’m seeking a challenging hospitality management role where leadership and guest relations can contribute to the organization’s success.

Kito March II

Music Producer, Director of Photography, Project Manager, +1

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I’m a hospitality leader with 8+ years in customer service, team management, and operational efficiency. I excel in front desk operations, revenue growth, and cross-functional collaboration, delivering exceptional guest experiences across multiple locations. Beyond hospitality, I also pursue music production and sync licensing, leveraging creativity and problem-solving to optimize processes and drive results. I’m seeking a challenging hospitality management role where leadership and guest relations can contribute to the organization’s success.…I’m a hospitality leader with 8+ years in customer service, team management, and operational efficiency. I excel in front desk operations, revenue growth, and cross-functional collaboration, delivering exceptional guest experiences across multiple locations. Beyond hospitality, I also pursue music production and sync licensing, leveraging creativity and problem-solving to optimize processes and drive results. I’m seeking a challenging hospitality management role where leadership and guest relations can contribute to the organization’s success.

Available to hire

I’m a hospitality leader with 8+ years in customer service, team management, and operational efficiency. I excel in front desk operations, revenue growth, and cross-functional collaboration, delivering exceptional guest experiences across multiple locations. Beyond hospitality, I also pursue music production and sync licensing, leveraging creativity and problem-solving to optimize processes and drive results. I’m seeking a challenging hospitality management role where leadership and guest relations can contribute to the organization’s success.

Skills

Pro Tools

Ableton Live

Logic Pro

Experience Level

Pro Tools

Expert

Ableton Live

Expert

Logic Pro

Expert

Language

English

Fluent

Work Experience

Assistant Manager at FedEx Office | Gaylord Texan

January 1, 2024 - November 18, 2025

Supervised daily operations, ensured efficient service delivery and high customer satisfaction. Managed a team with training and performance evaluations, fostering a positive work environment. Coordinated with multiple departments to meet the needs of hotel guests, celebrity and corporate clients. Streamlined workflow processes, reducing errors and increasing overall efficiency by 15%.

Front Office Manager/ Assistant General Manager (AGM) at Task Force Hospitality Services Group

January 1, 2024 - January 1, 2024

Managed front desk operations nationwide, optimizing guest experience through effective check-in/check-out processes. Launched initiatives that improved guest satisfaction by 48%, utilizing tools like GXP, Hilton Lobby, Hotelvoicebot.com and Kipsu. Supervised reservations, staffing, and payroll for 3,000+ employees, ensuring operational accuracy and efficiency. Expert in Opera, Opera Cloud, FOSSE, PMS, Lightspeed, and OnQ.

Director of Sales and Reservations at Goldman Properties

December 31, 2022 - December 31, 2022

Increased revenue by 60% through targeted sales strategies and a 28% improvement in team performance. Developed successful promotional campaigns in collaboration with marketing, driving high-impact results. Managed the seamless migration of 15,000+ reservations from IQware to Opera Cloud, achieving 100% accuracy. Communicated daily with OTAs (hotelbeds.com, Expedia, Booking.com, etc.) ensuring quality and accuracy for each guest stay, including confirming VCCs and updating the booking website.

Dual Operations Manager at Courtyard & Towneplace by Marriott

January 1, 2021 - January 1, 2021

Streamlined operations, reducing check-in/check-out times by 20% and boosting guest satisfaction scores by 15%. Implemented cost-saving measures, reducing operational expenses by 12% while enhancing team efficiency. Led training initiatives for 600+ staff, improving service ratings by 25%.

Sync Licensing Music Producer at LIQUID CINEMA

September 1, 2019 - November 18, 2025

Secured music placements in major TV shows, films, and commercials, including ESPN, NFL, and StateFarm campaigns. Established relationships with industry professionals, expanding the music catalog and ensuring quality content for clients. Managed contract negotiations, rights acquisition, and licensing agreements for efficient project workflows.