Kito March II
I’m a hospitality leader with 8+ years in customer service, team management, and operational efficiency.
About
I’m a hospitality leader with 8+ years in customer service, team management, and operational efficiency. I excel in front desk operations, revenue growth, and cross-functional collaboration, delivering exceptional guest experiences across multiple locations. Beyond hospitality, I also pursue music production and sync licensing, leveraging creativity and problem-solving to optimize processes and drive results. I’m seeking a challenging hospitality management role where leadership and guest relations can contribute to the organization’s success.
- 6 years' experience
- Joined November 2025
Skills· 3
Languages
- EnglishFluent
Industry experience
- Travel & Hospitality
- Professional Services
- Media & Entertainment
Work experience· 5 roles
Managed front desk operations nationwide, optimizing guest experience through effective check-in/check-out processes. Launched initiatives that improved guest satisfaction by 48%, utilizing tools like GXP, Hilton Lobby, Hotelvoicebot.com and Kipsu. Supervised reservations, staffing, and payroll for 3,000+ employees, ensuring operational accuracy and efficiency. Expert in Opera, Opera Cloud, FOSSE, PMS, Lightspeed, and OnQ.
Supervised daily operations, ensured efficient service delivery and high customer satisfaction. Managed a team with training and performance evaluations, fostering a positive work environment. Coordinated with multiple departments to meet the needs of hotel guests, celebrity and corporate clients. Streamlined workflow processes, reducing errors and increasing overall efficiency by 15%.
Increased revenue by 60% through targeted sales strategies and a 28% improvement in team performance. Developed successful promotional campaigns in collaboration with marketing, driving high-impact results. Managed the seamless migration of 15,000+ reservations from IQware to Opera Cloud, achieving 100% accuracy. Communicated daily with OTAs (hotelbeds.com, Expedia, Booking.com, etc.) ensuring quality and accuracy for each guest stay, including confirming VCCs and updating the booking website.
Education
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