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I’m a detail-oriented IT and digital solutions professional with hands-on experience in social media marketing, WordPress development, graphic design, and technical support. I’ve contributed to multiple organizations including TroubleshootNow, Tech Gear-The Unified, and several nonprofits by managing digital platforms, improving user experiences, and delivering reliable technical assistance. With a strong foundation in computer information systems, UI/UX-focused web development, and customer communication, I bring a blend of creativity, problem-solving, and technical skill. I stand out for my ability to learn quickly, take initiative, and deliver polished, user-centric results across marketing, design, and IT support projects.…I’m a detail-oriented IT and digital solutions professional with hands-on experience in social media marketing, WordPress development, graphic design, and technical support. I’ve contributed to multiple organizations including TroubleshootNow, Tech Gear-The Unified, and several nonprofits by managing digital platforms, improving user experiences, and delivering reliable technical assistance. With a strong foundation in computer information systems, UI/UX-focused web development, and customer communication, I bring a blend of creativity, problem-solving, and technical skill. I stand out for my ability to learn quickly, take initiative, and deliver polished, user-centric results across marketing, design, and IT support projects.

Harsh Arora

Web Developer, Front-End Developer, Back-End Developer, +2

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I’m a detail-oriented IT and digital solutions professional with hands-on experience in social media marketing, WordPress development, graphic design, and technical support. I’ve contributed to multiple organizations including TroubleshootNow, Tech Gear-The Unified, and several nonprofits by managing digital platforms, improving user experiences, and delivering reliable technical assistance. With a strong foundation in computer information systems, UI/UX-focused web development, and customer communication, I bring a blend of creativity, problem-solving, and technical skill. I stand out for my ability to learn quickly, take initiative, and deliver polished, user-centric results across marketing, design, and IT support projects.…I’m a detail-oriented IT and digital solutions professional with hands-on experience in social media marketing, WordPress development, graphic design, and technical support. I’ve contributed to multiple organizations including TroubleshootNow, Tech Gear-The Unified, and several nonprofits by managing digital platforms, improving user experiences, and delivering reliable technical assistance. With a strong foundation in computer information systems, UI/UX-focused web development, and customer communication, I bring a blend of creativity, problem-solving, and technical skill. I stand out for my ability to learn quickly, take initiative, and deliver polished, user-centric results across marketing, design, and IT support projects.

Available to hire

I’m a detail-oriented IT and digital solutions professional with hands-on experience in social media marketing, WordPress development, graphic design, and technical support. I’ve contributed to multiple organizations including TroubleshootNow, Tech Gear-The Unified, and several nonprofits by managing digital platforms, improving user experiences, and delivering reliable technical assistance.

With a strong foundation in computer information systems, UI/UX-focused web development, and customer communication, I bring a blend of creativity, problem-solving, and technical skill. I stand out for my ability to learn quickly, take initiative, and deliver polished, user-centric results across marketing, design, and IT support projects.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Research and Cataloguing Assistant – Work Study at South Asian Studies Institute - UFV

July 1, 2025 - November 18, 2025

Validated and organized a 3.5M+ photograph dataset, ensuring accurate metadata and standardized records. Troubleshot cataloguing errors (duplicates, broken links, misfiled records) to maintain database integrity. Created SOPs and guides to streamline cataloguing workflows and support team efficiency.

Customer Service Associate - Part Time at The Home Depot

March 1, 2025 - November 18, 2025

Provided exceptional customer service at the checkout area, assisting customers with purchases, returns, and product inquiries. Maintained a positive and professional attitude while resolving customer concerns and ensuring a smooth checkout experience. Operated POS systems, handling cash, debit, credit, and gift card transactions quickly and accurately.

Web Developer / Web Designer - Contract at Langara College

June 1, 2025 - June 1, 2025

Developed and maintained WordPress-based web solutions, implemented JavaScript-powered form validation to enhance data accuracy and UX. Built accessible, responsive interfaces aligned with WCAG standards, ensuring compatibility across devices and browsers. Created internal technical documentation and SOPs to support web maintenance, accessibility compliance, and knowledge transfer across teams.

Global Student Associate - Work Study at The University of the Fraser Valley

June 1, 2025 - June 1, 2025

Assisted international students with iCent app and onboarding inquiries, providing accurate guidance and support. Coordinated email outreach to 4,000+ students and supported Zoom/in-person orientation sessions with AV setup and real-time assistance. Created digital content for UFV International’s social media and signage to boost engagement and visibility.

WordPress Developer (Remote) at The Unified: Marketing & IT Solutions Inc

August 1, 2024 - August 1, 2024

Designed and developed responsive, user-centric WordPress websites using custom themes and plugins, enhancing UI/UX and brand consistency. Optimized front-end performance and accessibility, ensuring mobile compatibility and compliance with modern web standards. Authored technical documentation and user guides to support client onboarding and ongoing website maintenance.

Social Media Marketing Specialist Intern (Remote) at TroubleshootNow

August 1, 2024 - August 1, 2024

Managed and scheduled content across 5 platforms, maintaining a consistent brand voice and boosting engagement. Redesigned the company website to improve UX, SEO, and data privacy compliance. Tracked performance using native analytics and third-party tools, refined messaging through audits and competitor analysis.

Operational IT Support - Onsite at Qbiz India - Fraser Valley India

November 1, 2023 - November 1, 2023

Delivered Tier 1 support for hardware, software, printer, and network issues across campus and at inter-school quiz competitions. Managed user provisioning and deactivation in Active Directory; performed device imaging, patching, and configuration for staff and event systems. Provided on-site AV and IT support during the final quiz competition; implemented Mentimeter to improve audience engagement and resolved issues in real time. Maintained IT asset records, tracked equipment deployment, and updated internal documentation for recurring issues.