Available to hire
I’m a dedicated Virtual Assistant and Freelance Customer Service Specialist with 3 years of experience supporting busy professionals and growing businesses. I excel in administrative tasks, scheduling, CRM handling, data organization, and delivering reliable support that keeps operations running smoothly.
I’m proficient with Google Workspace, Microsoft Office, Canva, Trello, Slack, Zoom, and other productivity tools. I pride myself on clear communication, quick learning, and delivering high-quality work with minimal supervision.
Experience Level
Work Experience
Freelance Customer Service Specialist at Freelance
January 1, 2025 - January 1, 2025Responded to customer inquiries via chat, email, and phone with a 95% satisfaction rate. Resolved issues efficiently, reducing response time and improving customer experience. Managed orders, refunds, and complaints using CRM tools. Provided clear product information and guided customers through troubleshooting. Maintained accurate records of customer interactions.
Education
Bachelor of Theatre and Film Studies at University of Port Harcourt
January 1, 2021 - January 1, 2025High School Diploma at Federal Government Girls' College Abuloma, Port Harcourt
January 1, 2018 - January 1, 2020Junior School Diploma at Federal Government Girls' College Abuloma
January 1, 2014 - January 1, 2017Qualifications
Industry Experience
Professional Services, Media & Entertainment, Education
Experience Level
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