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I am a motivated and customer-focused technical support professional with experience troubleshooting hardware and software issues, delivering outstanding customer service, and ensuring seamless operations for clients. I am adept at using a variety of tools and platforms to diagnose problems and implement effective solutions, and I value continuous learning to keep up with new tech. I have broadened my work across education and design, including teaching and graphic design, and I enjoy collaborating with teams to create engaging visuals and meaningful learning experiences.…I am a motivated and customer-focused technical support professional with experience troubleshooting hardware and software issues, delivering outstanding customer service, and ensuring seamless operations for clients. I am adept at using a variety of tools and platforms to diagnose problems and implement effective solutions, and I value continuous learning to keep up with new tech. I have broadened my work across education and design, including teaching and graphic design, and I enjoy collaborating with teams to create engaging visuals and meaningful learning experiences.

Srimathi Jagadeesan

Graphic Designer, Video Editor, Motion Graphic Designer, +2

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I am a motivated and customer-focused technical support professional with experience troubleshooting hardware and software issues, delivering outstanding customer service, and ensuring seamless operations for clients. I am adept at using a variety of tools and platforms to diagnose problems and implement effective solutions, and I value continuous learning to keep up with new tech. I have broadened my work across education and design, including teaching and graphic design, and I enjoy collaborating with teams to create engaging visuals and meaningful learning experiences.…I am a motivated and customer-focused technical support professional with experience troubleshooting hardware and software issues, delivering outstanding customer service, and ensuring seamless operations for clients. I am adept at using a variety of tools and platforms to diagnose problems and implement effective solutions, and I value continuous learning to keep up with new tech. I have broadened my work across education and design, including teaching and graphic design, and I enjoy collaborating with teams to create engaging visuals and meaningful learning experiences.

Available to hire

I am a motivated and customer-focused technical support professional with experience troubleshooting hardware and software issues, delivering outstanding customer service, and ensuring seamless operations for clients. I am adept at using a variety of tools and platforms to diagnose problems and implement effective solutions, and I value continuous learning to keep up with new tech.

I have broadened my work across education and design, including teaching and graphic design, and I enjoy collaborating with teams to create engaging visuals and meaningful learning experiences.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Tamil

Advanced

Marathi (Marāṭhī)

Intermediate

Work Experience

Primary Teacher

April 1, 2025 - April 1, 2025

Developed and executed holistic weekly lesson plans for children aged 3–5 years, integrating themes, storytelling, phonics, pre-math, art, and outdoor play. Led a team of 3 assistant teachers and support staff, ensuring high standards of instruction and care. Initiated a 'Mindful Moments' program focusing on mindfulness, self-awareness, and basic yoga for children. Regularly communicated with parents regarding child progress and milestones.

Graphic Designer at Centaur Digital Pvt. Ltd.

June 1, 2024 - June 1, 2024

Developed and launched a comic series to promote the company’s brand and engage with the target audience. Created motion graphics templates to streamline video production workflows. Managed post-production from rough cuts to final export, ensuring on-brand and platform-optimized deliverables. Produced carousel ads and story animations to boost CTR.

Graphic Designer at Virginia Business Solutions

January 1, 2024 - January 1, 2024

Designed social media posts, banners, and ad creatives for campaigns across multiple platforms. Collaborated with content and marketing teams to develop visuals aligned with brand messaging. Created marketing collateral including brochures, infographics, eBooks, and email templates. Produced UI mockups for landing pages and digital campaigns using Figma; contributed to rebranding and asset consistency across channels.

Graphic Designer at Media Maize Creative Solution

May 1, 2023 - May 1, 2023

Collaborated with the creative team to produce print and digital materials, including logos, brochures, website designs, and social media graphics. Assisted in designing and executing marketing campaigns; created product catalogs and brochures with clear brand messaging. Designed engaging infographics to visually communicate data and key messages.

Freelance Tutor

January 1, 2023 - January 1, 2023

Taught levels 1 to 8, including oral and written practice; prepared students for state-level and center exams; created customized worksheets and revision plans; provided regular feedback to parents; offered trial classes and demo sessions for new learners.

Technical Coordinator / IT Support at Nebulla Computer Private Ltd.

January 1, 2015 - January 1, 2015

Representing WIPRO INFOTECH client; served as Technical Support L1 Service Help Desk. Performed XML validation, error detection, and timely escalation for unresolved calls. Managed Cisco routers, switches, and checkpoint firewall; configured VLANs, STP, EtherChannel, and basic load balancing to improve reliability. Acted as the point of contact to end users and documented issues for BAU improvements.