Msurshima Nzouke

Product Manager at XBP Europe

Lead product initiatives to optimise document processing workflows, improving speed, accuracy, and efficiency across teams. Define product requirements and collaborate with cross-functional departments to enhance internal platforms including Hawk/IC, AO, and SK systems. Analyze operational KPIs and user feedback to identify bottlenecks, drive improvements, and structure product roadmaps for document management solutions. Implement process improvements and automation strategies that support higher throughput and reduce manual errors. Facilitate communication between stakeholders, ensuring alignment on product objectives, timelines, and quality expectations. Support scaling of digital operations by coordinating resource allocation and ensuring smooth delivery of product upgrades.

Product Manager at Oyola

Led end-to-end product lifecycle for two core products (Crypto Dashboard and Oyola App), generating 63% and 80% revenue growth. Defined product vision, roadmap, KPIs, and prioritised high-impact features based on user and business insights. Improved product discoverability, search flow, and notification strategy reducing subscription churn. Collaborated with engineering and leadership teams to ensure seamless delivery, alignment, and performance. Led UX overhaul for Wefox App, increasing engagement by 55% and reducing drop-off by 32%. Implemented gamified onboarding experiences that boosted retention by 45%.

Product Manager at Tap Payments

Led core payment flow redesign resulting in 35% increase in successful transactions and 28% reduction in cart abandonment. Oversaw merchant dashboard product delivery, improving DAUs by 45% and reducing support tickets by 30%. Conducted extensive research including 20+ interviews, analysis of 10,000+ user feedback entries, and 15 usability tests. Coordinated cross-functional teams to align business goals, timelines, and product releases. Mentored 3 designers and established structured product discovery and review processes.

Product Manager at Dodopay

Drove product development for the Dodopay (Bold) App serving 2M+ users across Sub-Saharan Africa. Conducted user research, built personas, and defined product requirements for new financial features. Worked with stakeholders to align roadmap priorities. Oversaw feature conceptualisation, prototyping, and iterative testing cycles.