Content Review Analyst at Transcosmos Malaysia Sdn. Bhd.

Reviewed user prompts and AI-generated content for policy compliance, promptly flagging violations. Ensured content accuracy and quality by identifying and correcting AI moderation errors. Enhanced content categorization and tagging to improve AI sensitivity and contextual accuracy. Maintained a safe user environment by monitoring and addressing harmful or misleading content. Collaborated with operations and policy teams to improve moderation processes and adherence. Participated in regular training on moderation tools, AI updates, and policy changes. Supported teams' SLAs by consistently volunteering for overtime during peak periods. Recognized as a top performer for consistently exceeding KPIs.

Pharmacy Assistant at Transcosmos Malaysia Sdn. Bhd.

Assisted in dispensing and packaging prescriptions with accurate labeling. Delivered customer service by answering questions and providing product information. Managed inventory, restocked shelves, and tracked expiration dates. Verified patient and insured details for accuracy and compliance.