I am Malcom Davis, a business owner and customer relations specialist dedicated to building strong brands and lasting relationships through honesty, flexibility, inspiration, and accountability. I combine hands-on leadership with a passion for music and education to help teams and students reach their creative and professional best. I also lead Emphinity Records LLC and Emphinity Kode LLC, developing music projects, mentoring students in audio editing and technology, and promoting good character and perseverance in every setting.

Malcom Davis

I am Malcom Davis, a business owner and customer relations specialist dedicated to building strong brands and lasting relationships through honesty, flexibility, inspiration, and accountability. I combine hands-on leadership with a passion for music and education to help teams and students reach their creative and professional best. I also lead Emphinity Records LLC and Emphinity Kode LLC, developing music projects, mentoring students in audio editing and technology, and promoting good character and perseverance in every setting.

Available to hire

I am Malcom Davis, a business owner and customer relations specialist dedicated to building strong brands and lasting relationships through honesty, flexibility, inspiration, and accountability. I combine hands-on leadership with a passion for music and education to help teams and students reach their creative and professional best.

I also lead Emphinity Records LLC and Emphinity Kode LLC, developing music projects, mentoring students in audio editing and technology, and promoting good character and perseverance in every setting.

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Experience Level

Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate

Language

English
Fluent

Work Experience

Business Owner at Emphinity Records LLC
April 1, 2021 - November 19, 2025
Founder and operator of Emphinity Records LLC, overseeing strategic planning, partnerships, and project development for music and media initiatives. Built brand presence and led business operations to support creative teams and clients.
Business Owner at Emphinity Kode LLC
August 1, 2016 - November 19, 2025
Co-founded Emphinity Kode LLC; responsible for business development, project management, and client relations to deliver innovative technology and media solutions.
Customer Relations Specialist 3, Commercial Technical Support at Comcast
November 1, 2021 - November 19, 2025
Provide superior technical support and service to small and mid-sized business customers by promptly answering inquiries, troubleshooting issues, and delivering accurate information.
Tech 3, Service Assurance ECC at Comcast
March 1, 2019 - November 19, 2025
Tech 3, Service Assurance ECC; performed mid-market product support and service assurance activities, ensuring reliable operations for business customers.
CAE 3, Commercial Cust Serv (Tech Spt T1) at Comcast
October 1, 2016 - November 19, 2025
CAE 3, Commercial Customer Service (Tech Support T1); provided commercial customer support, troubleshooting, and problem resolution across product lines.
Educator at Broward County Public Schools
August 1, 2013 - November 19, 2025
Educator at Broward County Public Schools; studio equipment and management; guided students in using audio editing, mixing, and recording software to create music.
Park Aid I at Broward County Parks and Recreation
July 1, 2016 - July 1, 2016
Park maintenance and daily operations within the park; equipment, landscape, and shelter duties.

Education

Master of Business Administration at Florida International University
January 1, 2018 - December 31, 2023
Bachelor's degree, Music Education and Technology at Florida Agricultural and Mechanical University
January 1, 2006 - December 31, 2012
Business Administration and Management, General at Broward College
January 1, 2016 - November 19, 2025

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Education, Professional Services