Provided technical assistance and customer support for Verizon DSL via MSN / Yahoo platforms. Delivered high-quality troubleshooting and problem resolution to ensure customer satisfaction.

Customer Support Agent at Start Communications

January 1, 2012 - January 1, 2012

Among the first five agents hired, provided comprehensive customer service and support. Gained foundational experience in telecom support before departing due to personal circumstances.

Mobile & Telecom Support Specialist at HGS / Xfinity Mobile (via Xfinity)

January 1, 2014 - January 1, 2014

Provided mobile support for Xfinity Mobile through HGS; delivered technical and customer support.

Telecommunications Support Agent at Bell & Rogers Support

January 1, 2015 - January 1, 2015

Delivered tech and customer support for Bell & Rogers customers.

Front Desk Administrator at Body Mechanics

January 1, 2018 - January 1, 2018

Managed front desk operations, scheduling, and clinic opening/closing procedures. Maintained patient records, filing, and interdepartmental coordination with high service standards.

Receptionist at WestGate Honda

January 1, 2020 - January 1, 2020

Managed multi-line phone systems and provided exceptional customer service. Organized office administration tasks including filing, data entry, and key management.

Claims Processor at Canada Life

January 1, 2023 - January 1, 2023

Processed life insurance claims, verified policies, and maintained compliance documentation. Coordinated communication between policy holders and health care providers with accuracy.

Entrepreneur / Affiliate Marketing & Website Development at Self-Employed

January 1, 2023 - November 20, 2025

Developed and managed Amazon Associates affiliate website using Hostinger platform. Applied SEO best practices and monetization strategies to increase site traffic and revenue. Created and optimized engaging digital content with a focus on user experience.