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I'm a Certified Scrum Master and accomplished IT Project Manager with a strong background in delivering cross-functional digital and technology projects across sectors including retail, telecommunications, and finance. I bring a proven track record in managing budgets, leading agile teams, and delivering end-to-end solutions that enhance customer experience, operational efficiency, and stakeholder value. I excel at navigating complex environments, proactively mitigating risks, and leveraging data to drive continuous improvement. I am skilled at collaborating across functions to translate client insights into tangible product and service improvements, and I thrive in fast-paced regulated and global contexts.…I'm a Certified Scrum Master and accomplished IT Project Manager with a strong background in delivering cross-functional digital and technology projects across sectors including retail, telecommunications, and finance. I bring a proven track record in managing budgets, leading agile teams, and delivering end-to-end solutions that enhance customer experience, operational efficiency, and stakeholder value. I excel at navigating complex environments, proactively mitigating risks, and leveraging data to drive continuous improvement. I am skilled at collaborating across functions to translate client insights into tangible product and service improvements, and I thrive in fast-paced regulated and global contexts.

Praveen Sathiyaseelan

Project Manager, Developer, Front-End Developer, +2

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I'm a Certified Scrum Master and accomplished IT Project Manager with a strong background in delivering cross-functional digital and technology projects across sectors including retail, telecommunications, and finance. I bring a proven track record in managing budgets, leading agile teams, and delivering end-to-end solutions that enhance customer experience, operational efficiency, and stakeholder value. I excel at navigating complex environments, proactively mitigating risks, and leveraging data to drive continuous improvement. I am skilled at collaborating across functions to translate client insights into tangible product and service improvements, and I thrive in fast-paced regulated and global contexts.…I'm a Certified Scrum Master and accomplished IT Project Manager with a strong background in delivering cross-functional digital and technology projects across sectors including retail, telecommunications, and finance. I bring a proven track record in managing budgets, leading agile teams, and delivering end-to-end solutions that enhance customer experience, operational efficiency, and stakeholder value. I excel at navigating complex environments, proactively mitigating risks, and leveraging data to drive continuous improvement. I am skilled at collaborating across functions to translate client insights into tangible product and service improvements, and I thrive in fast-paced regulated and global contexts.

Available to hire

I’m a Certified Scrum Master and accomplished IT Project Manager with a strong background in delivering cross-functional digital and technology projects across sectors including retail, telecommunications, and finance. I bring a proven track record in managing budgets, leading agile teams, and delivering end-to-end solutions that enhance customer experience, operational efficiency, and stakeholder value.

I excel at navigating complex environments, proactively mitigating risks, and leveraging data to drive continuous improvement. I am skilled at collaborating across functions to translate client insights into tangible product and service improvements, and I thrive in fast-paced regulated and global contexts.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Work Experience

Customer Service Manager at Ladbrokes Betting and Gaming Limited

January 1, 2025 - November 21, 2025

Optimised in-store customer experience and onboarding through self-service tools, achieving 20% satisfaction uplift while ensuring compliance, accuracy, and KPI delivery in a regulated environment.

Project Manager at IFS

September 1, 2024 - September 1, 2024

Led end-to-end delivery of Voice of Customer and Global Customer Reference programs, boosting customer engagement and advocacy. Managed full project lifecycle and budgets, ensuring timely, on-budget delivery aligned with strategic objectives. Translated client insights into actionable product and service improvements through cross-functional collaboration.

Senior Product Specialist at ADA Digital Singapore Pte Ltd

December 1, 2023 - December 1, 2023

Delivered B2B messaging solutions (WhatsApp Business API) across regional markets, meeting stakeholder requirements. Defined project scopes and milestones, maintaining clear, consistent communication with cross-functional teams. Increased delivery efficiency by 20% through agile retrospectives and continuous improvements.

Consultant - Projects at KPMG Technology Solutions (Pvt) Ltd

August 1, 2022 - August 1, 2022

Managed complex client projects in Oracle ERP, cybersecurity, and AML, ensuring full compliance and alignment with business goals. Managed RFP responses and led proposal development, budgeting, and contract negotiations, ensuring alignment with client requirements and maintaining lasting relationships.

Senior Associate - Operations at WNS Global Services (Pvt) Ltd

December 1, 2021 - December 1, 2021

Directed Economic Substance compliance operations for global clients, liaising with legal teams and offshore regulators. Verified KYC documentation for entities in the British Virgin Islands and Cayman Islands, ensuring full regulatory compliance. Produced accurate reports, facilitating seamless communication and compliance assurance.

Customer Service Agent at SriLankan Airlines Limited

April 1, 2017 - April 1, 2017

Delivered exceptional service to VIP/VVIP and general passengers in high-pressure environments. Managed irregular operations including flight delays and cancellations, maintaining high levels of customer satisfaction.