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I am a dynamic marketing and media professional with a proven track record in customer service, broadcast production, public relations, and digital marketing. I excel at managing high-volume interactions, scheduling, CRM, SEO, brand management, and social media strategy. I have led strategic marketing campaigns for healthcare and hospitality, developed outreach initiatives, and strengthened brand identity through events and digital campaigns. I am known for strong communication, organization, and problem-solving.…I am a dynamic marketing and media professional with a proven track record in customer service, broadcast production, public relations, and digital marketing. I excel at managing high-volume interactions, scheduling, CRM, SEO, brand management, and social media strategy. I have led strategic marketing campaigns for healthcare and hospitality, developed outreach initiatives, and strengthened brand identity through events and digital campaigns. I am known for strong communication, organization, and problem-solving.

Dontaydra Hooker Bowens

Content Creator, Social Media Manager, Brand Strategist, +2

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I am a dynamic marketing and media professional with a proven track record in customer service, broadcast production, public relations, and digital marketing. I excel at managing high-volume interactions, scheduling, CRM, SEO, brand management, and social media strategy. I have led strategic marketing campaigns for healthcare and hospitality, developed outreach initiatives, and strengthened brand identity through events and digital campaigns. I am known for strong communication, organization, and problem-solving.…I am a dynamic marketing and media professional with a proven track record in customer service, broadcast production, public relations, and digital marketing. I excel at managing high-volume interactions, scheduling, CRM, SEO, brand management, and social media strategy. I have led strategic marketing campaigns for healthcare and hospitality, developed outreach initiatives, and strengthened brand identity through events and digital campaigns. I am known for strong communication, organization, and problem-solving.

Available to hire

I am a dynamic marketing and media professional with a proven track record in customer service, broadcast production, public relations, and digital marketing. I excel at managing high-volume interactions, scheduling, CRM, SEO, brand management, and social media strategy.

I have led strategic marketing campaigns for healthcare and hospitality, developed outreach initiatives, and strengthened brand identity through events and digital campaigns. I am known for strong communication, organization, and problem-solving.

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Customer Care Agent at SelectQuote Insurance Services

August 1, 2025 - November 21, 2025

Provide customer support for insurance inquiries, plan details, and policy navigation. Update customer accounts, document interactions, and ensure accuracy in CRM systems. Explain insurance concepts clearly to help customers understand their options. Meet performance metrics for call quality, resolution, and customer satisfaction.

Customer Service Representative at City of Kansas City Health Department

August 1, 2025 - August 1, 2025

Collected and verified identification, insurance documents, and vaccination records. Scheduled and rescheduled child vaccination appointments. Accurately input patient information and maintained documentation. Ensured confidentiality in accordance with HIPAA regulations.

Marketing & Public Relations Coordinator at Life Changes Home Care LLC

September 1, 2023 - September 1, 2023

Developed strategic marketing campaigns to enhance brand visibility. Managed social media platforms to improve engagement and reach. Wrote press releases and coordinated outreach initiatives.

Marketing & Public Relations Coordinator at BossLady’s Famous Shrimp & Seafood

September 1, 2023 - September 1, 2023

Designed and executed marketing plans that increased customer engagement. Strengthened brand identity through promotional events. Tracked and optimized digital performance metrics.

Customer Service Representative at US Bank

October 1, 2020 - October 1, 2020

Assisted customers with financial products and services. Built and maintained positive client relationships. Provided technical support for online banking systems. Troubleshot issues to support customer satisfaction.

Customer Service Representative at US Bank

October 1, 2021 - October 1, 2021

Continued to assist customers with financial products and services. Built and maintained positive client relationships. Provided technical support for online banking systems. Troubleshot issues to support customer satisfaction.