Florence Nicholson-Lailey Somerset
I am a hard-working and imaginative storyteller with a keen eye for detail, skilled in producing clear, engaging content for a range of audiences.
About
I am a hard-working and imaginative storyteller with a keen eye for detail, skilled in producing clear, engaging content for a range of audiences.
I’m comfortable meeting deadlines, welcoming feedback, and thriving as part of a creative team, with a track record of turning research into accessible, creative content.
- 9 years' experience
- Joined November 2025
Languages
- EnglishFluent
Industry experience
- Media & Entertainment
- Education
- Retail
Work experience
Answering phones, emails and live chats (usually all at the same time!). Summarising complex product information for customers, and then recommending specialist footwear based on their medical needs. Resolving conflicts and building customer relationships. Maintaining and updating databases.
Education
Certifications and awards
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