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I am an Operations Management Professional with extensive experience in the Telecommunications Industry and nine years as a Financial Planning Consultant. I excel at turning large volumes of data into clear, actionable insights for management decisions. I am a passionate, self-motivated professional with strong networking and customer service ethos. I have led CRM and forecasting initiatives across multiple regions, integrating systems during major mergers and acquisitions (Nortel Enterprise Solutions being acquired by Avaya). I thrive in remote work, manage long-distance relationships via electronic media and teleconferencing, and have a track record of leading teams and delivering results. I also hold a P.Eng (Sask) and CFP, underscoring a blended strength in engineering discipline and financial planning.…I am an Operations Management Professional with extensive experience in the Telecommunications Industry and nine years as a Financial Planning Consultant. I excel at turning large volumes of data into clear, actionable insights for management decisions. I am a passionate, self-motivated professional with strong networking and customer service ethos. I have led CRM and forecasting initiatives across multiple regions, integrating systems during major mergers and acquisitions (Nortel Enterprise Solutions being acquired by Avaya). I thrive in remote work, manage long-distance relationships via electronic media and teleconferencing, and have a track record of leading teams and delivering results. I also hold a P.Eng (Sask) and CFP, underscoring a blended strength in engineering discipline and financial planning.

Michael Goodfellow

Project Manager, Production Manager, Content Producer, +1

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I am an Operations Management Professional with extensive experience in the Telecommunications Industry and nine years as a Financial Planning Consultant. I excel at turning large volumes of data into clear, actionable insights for management decisions. I am a passionate, self-motivated professional with strong networking and customer service ethos. I have led CRM and forecasting initiatives across multiple regions, integrating systems during major mergers and acquisitions (Nortel Enterprise Solutions being acquired by Avaya). I thrive in remote work, manage long-distance relationships via electronic media and teleconferencing, and have a track record of leading teams and delivering results. I also hold a P.Eng (Sask) and CFP, underscoring a blended strength in engineering discipline and financial planning.…I am an Operations Management Professional with extensive experience in the Telecommunications Industry and nine years as a Financial Planning Consultant. I excel at turning large volumes of data into clear, actionable insights for management decisions. I am a passionate, self-motivated professional with strong networking and customer service ethos. I have led CRM and forecasting initiatives across multiple regions, integrating systems during major mergers and acquisitions (Nortel Enterprise Solutions being acquired by Avaya). I thrive in remote work, manage long-distance relationships via electronic media and teleconferencing, and have a track record of leading teams and delivering results. I also hold a P.Eng (Sask) and CFP, underscoring a blended strength in engineering discipline and financial planning.

Available to hire

I am an Operations Management Professional with extensive experience in the Telecommunications Industry and nine years as a Financial Planning Consultant. I excel at turning large volumes of data into clear, actionable insights for management decisions. I am a passionate, self-motivated professional with strong networking and customer service ethos.

I have led CRM and forecasting initiatives across multiple regions, integrating systems during major mergers and acquisitions (Nortel Enterprise Solutions being acquired by Avaya). I thrive in remote work, manage long-distance relationships via electronic media and teleconferencing, and have a track record of leading teams and delivering results. I also hold a P.Eng (Sask) and CFP, underscoring a blended strength in engineering discipline and financial planning.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

School Bus Driver at First Student Canada

January 1, 2021 - November 24, 2025

Responsible for safe operation of school buses, student pickups/drop-offs, and adherence to safety protocols.

Financial Consultant at Investors Group

December 31, 2021 - December 31, 2021

Committed to understanding client personal financial planning needs and providing in-depth analysis and personalized solutions. Acted as sales/customer relationship manager with clients, drawing on a broad team of financial experts in investments, tax, insurance, retirement planning, cash management, and estate planning.

Sales Operations Manager, Enterprise Solutions at NORTEL/AVAYA

December 31, 2010 - December 31, 2010

Led sales funnel management, consolidated historical and forward-looking data to drive supply chain and forecast revenue; interfaced with Canadian Corporate Accounts to analyze trends and report quarterly performance; led the global integration of Nortel Enterprise Solutions CRM and Avaya Salesforce systems during the acquisition.

Sales Operations Manager, Wireless Canada / BCE Account at NORTEL/AVAYA

December 31, 2002 - December 31, 2002

Managed two direct reports; established staff development plans; improved Wireless P&L through planning, forecasting, proposals, order management, and month-end close; delivered 27% incremental revenue YoY and a 126% increase in product volume during a period of headcount reductions and product availability issues.

Manager Global Market Planning at NORTEL

December 31, 2000 - December 31, 2000

Developed and maintained an efficient global demand forecast process for Wireless Solutions, driving supply chain and delivery assurance; supported output services and compliance.

Manager Customer Documentation at NORTEL

December 31, 1996 - December 31, 1996

Led a group that grew from 20 to 37; managed end-user information products with Product Line Management and other teams; oversaw budgets, hiring, and performance management.

Senior R&D / Capital Advisor at NORTEL

December 31, 1994 - December 31, 1994

Managed forecasting, execution, and tracking of R&D and capital plans for Wireless Product Line; led bottom-up program content definition and funding needs across functions.

New Product Program Management at NORTEL

December 31, 1991 - December 31, 1991

Project managed complex R&D projects across multiple sites to ensure timely introduction of quality products.

Industrial Engineer at NORTEL (Montreal/Saskatoon)

December 31, 1987 - December 31, 1987

In Montreal, supported manufacturing transfer of FD-135; managed design change control and cost reduction programs; in Saskatoon, contributed to manufacturing introduction and automated material handling.

Industrial Engineer at MICROTEL, Saskatoon

December 31, 1983 - December 31, 1983

Introduced transmission/access new products to manufacturing; developed time standards; supported transfer of components; documented changes and assisted in production/inventory control systems.