Daniel Lameda
Hi, I'm Daniel Lameda, a Project Manager focused on transforming customer service into efficient, scalable operations.
About
Hi, I’m Daniel Lameda, a Project Manager focused on transforming customer service into efficient, scalable operations. Based in Valencia, Venezuela, I have three years of hands-on experience leading projects to streamline processes and boost customer satisfaction.
I thrive on continuous improvement, KPI tracking, and strategic leadership to design agile operations that drive growth. My work has delivered tangible results, including a 70% rise in operational efficiency and a 60% increase in new customer sign-ups, contributing to stronger retention and loyalty.
- 3 years' experience
- Joined November 2025
Skills· 8
Languages
- Spanish; CastilianFluent
- EnglishAdvanced
Industry experience
- Financial Services
- Retail
- Manufacturing
- Professional Services
- Other
Work experience
Managed follow-ups and incidents using Google Sheets reports to organize pending requests, improving response times and customer satisfaction by 60%. Conducted staff effectiveness studies for follow-up resolution using KPIs, driving a 75% improvement in compliance performance. Optimized health insurance enrollment procedures by aligning with market standards, contributing to a 50% increase in new customers.
Led process improvements by analyzing product quality and customer service, resulting in a 60% increase in new and satisfied customers. Identified operational inefficiencies, enabling an 80% rise in sales. Organized inventory and purchasing planning, and directed financial controls focused on resource management, reducing petty cash errors by 75%.
Improved organization and packaging processes, reducing preparation times and enhancing the customer experience. Implemented quality controls in product presentation and layout, optimizing operational efficiency. Identified and resolved customer service issues, contributing to improvements in business performance.
Education
Hire Daniel Lameda today
Post a job and invite Daniel, or contact them directly. No hidden commission.