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I'm Matilda Kila Dollani, a Digital Content Brand Manager at Vodafone Albania with a passion for social media strategy, influencer marketing, and cross-channel storytelling. I lead content planning, editorial strategy, and partner collaboration to grow communities and boost brand awareness across Vodafone Albania. I thrive on turning data into actionable insights, crafting engaging content, and coordinating local launches of global campaigns with partners like Porsche Formula E, Disney, and others. I'm curious, collaborative, and committed to delivering value through creativity, analytics, and user-centric communication.…I'm Matilda Kila Dollani, a Digital Content Brand Manager at Vodafone Albania with a passion for social media strategy, influencer marketing, and cross-channel storytelling. I lead content planning, editorial strategy, and partner collaboration to grow communities and boost brand awareness across Vodafone Albania. I thrive on turning data into actionable insights, crafting engaging content, and coordinating local launches of global campaigns with partners like Porsche Formula E, Disney, and others. I'm curious, collaborative, and committed to delivering value through creativity, analytics, and user-centric communication.

Matilda Kila Dollani

Content Creator, Social Media Manager, Copywriter, +2

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I'm Matilda Kila Dollani, a Digital Content Brand Manager at Vodafone Albania with a passion for social media strategy, influencer marketing, and cross-channel storytelling. I lead content planning, editorial strategy, and partner collaboration to grow communities and boost brand awareness across Vodafone Albania. I thrive on turning data into actionable insights, crafting engaging content, and coordinating local launches of global campaigns with partners like Porsche Formula E, Disney, and others. I'm curious, collaborative, and committed to delivering value through creativity, analytics, and user-centric communication.…I'm Matilda Kila Dollani, a Digital Content Brand Manager at Vodafone Albania with a passion for social media strategy, influencer marketing, and cross-channel storytelling. I lead content planning, editorial strategy, and partner collaboration to grow communities and boost brand awareness across Vodafone Albania. I thrive on turning data into actionable insights, crafting engaging content, and coordinating local launches of global campaigns with partners like Porsche Formula E, Disney, and others. I'm curious, collaborative, and committed to delivering value through creativity, analytics, and user-centric communication.

Available to hire

I’m Matilda Kila Dollani, a Digital Content Brand Manager at Vodafone Albania with a passion for social media strategy, influencer marketing, and cross-channel storytelling. I lead content planning, editorial strategy, and partner collaboration to grow communities and boost brand awareness across Vodafone Albania.

I thrive on turning data into actionable insights, crafting engaging content, and coordinating local launches of global campaigns with partners like Porsche Formula E, Disney, and others. I’m curious, collaborative, and committed to delivering value through creativity, analytics, and user-centric communication.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Albanian

Fluent

English

Fluent

Italian

Advanced

Spanish; Castilian

Beginner

Work Experience

Digital Content Brand Manager at Vodafone Albania

March 1, 2017 - November 25, 2025

Responsible for Social Media & Influencer Marketing of Vodafone Albania & JUTH by Vodafone; developing social media strategies, leading engagement growth, and coordinating with internal stakeholders and partners for localizing global campaigns. Also involved in copywriting/SEO, data-driven optimization, and cross-channel planning including partnerships with Porsche Formula E, Disney, Tidal, Udemy, and more.

Customer Experience Specialist at Vodafone Albania

March 1, 2017 - March 1, 2017

Managed Voice of Customers through Town Halls, Back on the Floor, and Customer Care visits; moderated social channels, tracked KPIs, and contributed to business design changes. Led launches such as Vodafone Albania Forum and E-Bill; promoted new digital services across touchpoints.

Complaint Management Senior Representative at Vodafone Albania

May 1, 2013 - May 1, 2013

Focal point for all customer complaints; ensured complete investigations and timely, accurate responses. Logged and analyzed complaints, prepared MOM/YOY reports, and kept stakeholders informed on progress.

Business Call Center Senior CSR at Vodafone Albania

January 1, 2011 - January 1, 2011

Handled inbound calls, conducted service surveys, and performed outbound activities for post-paid and high-value customers. Supported CRM usage in Call Center and resolved customer issues with investigative solutions.