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I am a dynamic Senior Project Manager and Global Operations Leader with 18+ years directing enterprise programs in cybersecurity, cloud operations, and customer success for Fortune 500 technology environments. I excel at aligning business strategy with technical execution, embedding customer-centric practices, and guiding large-scale transformations to accelerate growth, scale operations, and deliver exceptional global service. In my roles, I’ve built cross-functional teams, implemented data-driven governance, and championed security and cloud adoption to improve retention and satisfaction. I pride myself on bridging the gap between strategy and delivery, mentoring global teams, and translating executive vision into actionable plans. I strive to create scalable onboarding, proactive engagement, and feedback loops that drive product adoption, customer success, and measurable business impact.…I am a dynamic Senior Project Manager and Global Operations Leader with 18+ years directing enterprise programs in cybersecurity, cloud operations, and customer success for Fortune 500 technology environments. I excel at aligning business strategy with technical execution, embedding customer-centric practices, and guiding large-scale transformations to accelerate growth, scale operations, and deliver exceptional global service. In my roles, I’ve built cross-functional teams, implemented data-driven governance, and championed security and cloud adoption to improve retention and satisfaction. I pride myself on bridging the gap between strategy and delivery, mentoring global teams, and translating executive vision into actionable plans. I strive to create scalable onboarding, proactive engagement, and feedback loops that drive product adoption, customer success, and measurable business impact.

Jay Patel

Project Manager, Studio Manager, Production Manager

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I am a dynamic Senior Project Manager and Global Operations Leader with 18+ years directing enterprise programs in cybersecurity, cloud operations, and customer success for Fortune 500 technology environments. I excel at aligning business strategy with technical execution, embedding customer-centric practices, and guiding large-scale transformations to accelerate growth, scale operations, and deliver exceptional global service. In my roles, I’ve built cross-functional teams, implemented data-driven governance, and championed security and cloud adoption to improve retention and satisfaction. I pride myself on bridging the gap between strategy and delivery, mentoring global teams, and translating executive vision into actionable plans. I strive to create scalable onboarding, proactive engagement, and feedback loops that drive product adoption, customer success, and measurable business impact.…I am a dynamic Senior Project Manager and Global Operations Leader with 18+ years directing enterprise programs in cybersecurity, cloud operations, and customer success for Fortune 500 technology environments. I excel at aligning business strategy with technical execution, embedding customer-centric practices, and guiding large-scale transformations to accelerate growth, scale operations, and deliver exceptional global service. In my roles, I’ve built cross-functional teams, implemented data-driven governance, and championed security and cloud adoption to improve retention and satisfaction. I pride myself on bridging the gap between strategy and delivery, mentoring global teams, and translating executive vision into actionable plans. I strive to create scalable onboarding, proactive engagement, and feedback loops that drive product adoption, customer success, and measurable business impact.

Available to hire

I am a dynamic Senior Project Manager and Global Operations Leader with 18+ years directing enterprise programs in cybersecurity, cloud operations, and customer success for Fortune 500 technology environments. I excel at aligning business strategy with technical execution, embedding customer-centric practices, and guiding large-scale transformations to accelerate growth, scale operations, and deliver exceptional global service. In my roles, I’ve built cross-functional teams, implemented data-driven governance, and championed security and cloud adoption to improve retention and satisfaction.

I pride myself on bridging the gap between strategy and delivery, mentoring global teams, and translating executive vision into actionable plans. I strive to create scalable onboarding, proactive engagement, and feedback loops that drive product adoption, customer success, and measurable business impact.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Senior Project Manager / Director of Global Operations at Trend Micro

January 1, 2018 - November 25, 2025

As Senior Project Manager and Director of Global Operations, led enterprise-wide initiatives spanning customer success, operational excellence, and product innovation. Drove KPI accountability, reduced operational friction, and embedded customer-centric strategies to boost retention and renewals across North America, EMEA, and APAC.

Senior Project Manager at Trend Micro

January 1, 2018 - January 1, 2018

Directed cybersecurity service operations for enterprise clients, including vulnerability assessments, incident response, and penetration testing; elevated CSAT and reduced churn through improved onboarding and engagement.

Senior Manager, Technical Support / Senior Project Manager at Cisco Systems

January 1, 2014 - January 1, 2014

Led end-to-end delivery of networking projects, refined project management methodologies, managed budgets and resources, and fostered cross-functional collaboration to deliver global service excellence.