Jay Patel
I am a dynamic Senior Project Manager and Global Operations Leader with 18+ years directing enterprise programs in cybersecurity, cloud operations, and customer success for Fortune 500 technology environments.
About
I am a dynamic Senior Project Manager and Global Operations Leader with 18+ years directing enterprise programs in cybersecurity, cloud operations, and customer success for Fortune 500 technology environments. I excel at aligning business strategy with technical execution, embedding customer-centric practices, and guiding large-scale transformations to accelerate growth, scale operations, and deliver exceptional global service. In my roles, I’ve built cross-functional teams, implemented data-driven governance, and championed security and cloud adoption to improve retention and satisfaction.
I pride myself on bridging the gap between strategy and delivery, mentoring global teams, and translating executive vision into actionable plans. I strive to create scalable onboarding, proactive engagement, and feedback loops that drive product adoption, customer success, and measurable business impact.
- 7 years' experience
- Joined November 2025
Industry experience
- Software & Internet
- Professional Services
- Computers & Electronics
Work experience
Directed cybersecurity service operations for enterprise clients, including vulnerability assessments, incident response, and penetration testing; elevated CSAT and reduced churn through improved onboarding and engagement.
As Senior Project Manager and Director of Global Operations, led enterprise-wide initiatives spanning customer success, operational excellence, and product innovation. Drove KPI accountability, reduced operational friction, and embedded customer-centric strategies to boost retention and renewals across North America, EMEA, and APAC.
Led end-to-end delivery of networking projects, refined project management methodologies, managed budgets and resources, and fostered cross-functional collaboration to deliver global service excellence.
Education
Certifications and awards
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