Available to hire
I am a detail-oriented QA Specialist with over 10 years of IT experience, including 4 years focused on software quality assurance. I excel at manual and automated testing, test design and execution, and cross-functional collaboration to deliver high-quality software.
I have hands-on experience with API testing, automation scripting with Playwright, and Azure DevOps for CI/CD, consistently driving regression coverage and quality improvements across web, mobile, and banking applications.
Language
Arabic
Fluent
English
Fluent
Work Experience
QA Tester at Emirates National Oil Company
February 1, 2025 - February 1, 2025Reviewed and analyzed business, functional, and technical requirements to design clear, effective test scenarios and test cases. Developed and executed automated test scripts using Playwright for web automation, improving regression coverage and reducing manual effort. Conducted API testing with Postman, validating request/response payloads, status codes, and error handling. Identified, documented, and tracked defects using Azure DevOps, collaborating with development teams to ensure timely fixes and regression validation. Executed payment gateway and database validation tests to ensure accurate, secure, and seamless transaction processing. Created detailed user manuals, test cases, and test reports, supporting onboarding for future QA efforts. Participated in Agile ceremonies such as sprint planning, refinement, and retrospectives to drive quality improvements.
IT Service Desk Coordinator at Injazat Data Systems
December 1, 2020 - December 1, 2020Troubleshoot desktop, network connectivity, and application support issues for end-users. Analyzed system errors, performed root-cause analysis, and implemented resolution strategies. Managed user profiles and requests using Active Directory and IT Service Manager tools. Collaborated with server and network teams for incident resolution, ensuring minimal downtime.
IT Support Consultant at Sutherland Global Services
August 1, 2017 - August 1, 2017Provided Level 1 technical support for internet connectivity, device configuration, and system troubleshooting. Guided customers on proper device usage and ensured a seamless technical experience. Managed incident escalation and adhered to SLA performance and quality KPIs.
Sales and Customer Service Representative at Etisalat
September 1, 2014 - September 1, 2014Handled customer queries, complaints and service upgrades. Used CRM tools to manage client data and upsell services effectively.
Education
Bachelor's Degree in Management Information Systems at Al-Balqa Applied University (As-Salt)
October 1, 2004 - January 1, 2008Qualifications
Industry Experience
Software & Internet, Professional Services
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