Ahmad Ali

Reviewed and analyzed business, functional, and technical requirements to design clear, effective test scenarios and test cases. Developed and executed automated test scripts using Playwright for web automation, improving regression coverage and reducing manual effort. Conducted API testing with Postman, validating request/response payloads, status codes, and error handling. Identified, documented, and tracked defects using Azure DevOps, collaborating with development teams to ensure timely fixes and regression validation. Executed payment gateway and database validation tests to ensure accurate, secure, and seamless transaction processing. Created detailed user manuals, test cases, and test reports, supporting onboarding for future QA efforts. Participated in Agile ceremonies such as sprint planning, refinement, and retrospectives to drive quality improvements.

Troubleshoot desktop, network connectivity, and application support issues for end-users. Analyzed system errors, performed root-cause analysis, and implemented resolution strategies. Managed user profiles and requests using Active Directory and IT Service Manager tools. Collaborated with server and network teams for incident resolution, ensuring minimal downtime.

Provided Level 1 technical support for internet connectivity, device configuration, and system troubleshooting. Guided customers on proper device usage and ensured a seamless technical experience. Managed incident escalation and adhered to SLA performance and quality KPIs.