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I am an IT professional based in Ottawa with extensive experience delivering second-level support, deployment projects, and IT operations for government and public sector clients. Over the years I have managed moves, upgrades, imaging, and large-scale workstation deployments while maintaining security and SOP compliance. I excel at collaborating with cross-functional teams, vendors, and clients to keep systems running smoothly and users productive. I value practical, hands-on problem solving, continuous learning, and clear communication. My track record includes leading deployment efforts, mentoring teammates, and providing reliable user support across hundreds to thousands of devices, all while aligning with government IM/IT policies and security requirements.…I am an IT professional based in Ottawa with extensive experience delivering second-level support, deployment projects, and IT operations for government and public sector clients. Over the years I have managed moves, upgrades, imaging, and large-scale workstation deployments while maintaining security and SOP compliance. I excel at collaborating with cross-functional teams, vendors, and clients to keep systems running smoothly and users productive. I value practical, hands-on problem solving, continuous learning, and clear communication. My track record includes leading deployment efforts, mentoring teammates, and providing reliable user support across hundreds to thousands of devices, all while aligning with government IM/IT policies and security requirements.

Josef Pittner

Programmer, Web Developer, Project Manager, +2

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I am an IT professional based in Ottawa with extensive experience delivering second-level support, deployment projects, and IT operations for government and public sector clients. Over the years I have managed moves, upgrades, imaging, and large-scale workstation deployments while maintaining security and SOP compliance. I excel at collaborating with cross-functional teams, vendors, and clients to keep systems running smoothly and users productive. I value practical, hands-on problem solving, continuous learning, and clear communication. My track record includes leading deployment efforts, mentoring teammates, and providing reliable user support across hundreds to thousands of devices, all while aligning with government IM/IT policies and security requirements.…I am an IT professional based in Ottawa with extensive experience delivering second-level support, deployment projects, and IT operations for government and public sector clients. Over the years I have managed moves, upgrades, imaging, and large-scale workstation deployments while maintaining security and SOP compliance. I excel at collaborating with cross-functional teams, vendors, and clients to keep systems running smoothly and users productive. I value practical, hands-on problem solving, continuous learning, and clear communication. My track record includes leading deployment efforts, mentoring teammates, and providing reliable user support across hundreds to thousands of devices, all while aligning with government IM/IT policies and security requirements.

Available to hire

I am an IT professional based in Ottawa with extensive experience delivering second-level support, deployment projects, and IT operations for government and public sector clients. Over the years I have managed moves, upgrades, imaging, and large-scale workstation deployments while maintaining security and SOP compliance. I excel at collaborating with cross-functional teams, vendors, and clients to keep systems running smoothly and users productive.

I value practical, hands-on problem solving, continuous learning, and clear communication. My track record includes leading deployment efforts, mentoring teammates, and providing reliable user support across hundreds to thousands of devices, all while aligning with government IM/IT policies and security requirements.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Work Experience

IT Support Technician (Second Level) – On-site at Department of National Defense

November 30, 2025 - November 30, 2025

Provided second level and on-site IT support to clients per DND service agreements. Troubleshot hardware and software issues, engaged third-party vendors for maintenance and warranty repairs, prioritized calls under demanding deadlines, and supported projects including moves, hardware/software upgrades, and rollouts. Moved and delivered IT equipment as required; advised clients; monitored queues; logged and tracked tickets; supported LAN/WAN/MAN services and cabling; adhered to SOPs and security policies; imaged workstations with DND Windows 10; configured network routing; and provided guidance and knowledge transfer to co-workers.

IT Support Technician (Second Level) – On-site at Department of Fisheries and Oceans

September 30, 2024 - September 30, 2024

Provided second level and on-site IT support to clients under DFO service agreements. Troubleshot hardware/software issues, coordinated 3rd party warranty repairs, prioritized calls, and supported moves, hardware/software upgrades, and rollouts. Delivered equipment, advised clients, monitored queues, and logged tickets. Supported LAN/WAN/MAN and cabling; followed SOPs; imaged Windows 10; configured workstations; managed Active Directory accounts; and ensured security of the DFO network.

IT Support Technician – On-site at Department of National Defense

August 31, 2021 - August 31, 2021

Provided second level and on-site services to DND clients, troubleshooting hardware and software issues, following SOPs, and coordinating with third-party vendors as needed. Assisted with moves and upgrades, imaging, workstation configuration, and network troubleshooting. Logged calls and supported printers and peripherals; maintained security and network integrity; followed government IM/IT guidelines; engaged in team and individual tasks; and supported videoconferencing equipment.

Deployment Specialist – Technical Lead at Heritage Canada

June 30, 2021 - June 30, 2021

Acted as technical team lead for deployment technicians. Deployed and replaced laptops/desktops, imaged devices with MDT, backed up user data, and provided end-user support in a 2000+ user environment. Served as escalation point for imaging and software deployment, tracked inventory, configured user profiles in Active Directory, and worked with Entrust and Cisco AnyConnect for secure remote access. Maintained thin client hardware and GoC network peripherals.

Site Lead at Shared Service Canada

March 31, 2021 - March 31, 2021

Led a 2-4 person team verifying computer equipment (routers, switches, telecom gear) and other communications equipment. Verified data scanned into spreadsheets and uploaded to GCDocs; coordinated with site contacts in the National Capital Region; communicated with management and other Site Leads to ensure accurate information and consistent processes.

System Administrator at Agriculture Canada

January 31, 2020 - January 31, 2020

Used Active Directory to manage user accounts and group memberships; managed security posture with McAfee E-Policy Orchestrator; tracked tickets with Assyst; provided procurement services for IT hardware; contributed to IT projects and network security improvements.

Windows 10 Deployment Specialist at Natural Resources Canada

November 30, 2019 - November 30, 2019

Deployed Windows 10 across the department; provided desk-side support to 500+ users; configured and troubleshooted workstation hardware; managed AD accounts and shares; implemented GPOs; tracked inventory and ensured security compliance on a GoC network.

Windows 10 Specialist at Export Development Canada

August 31, 2019 - August 31, 2019

Deployed and replaced laptops/desktops for 1000+ users; imaging with MDT; desk-side support; managed inventory; configured AD accounts and network shares; supported thin client deployment on a GoC network; logged tickets and coordinated with first/third-level support.

Desk Side Support Technician at Immigration, Refugees, Citizenship Canada

July 31, 2019 - July 31, 2019

Imaged and deployed Windows 10 for deployment to IRCC staff; asset tracking in BMC Remedy; configured devices and software; troubleshot hardware/software; prepared and supported deployment initiatives using PowerShell scripts.

Windows 10 Deployment Specialist & Site Lead at Compugen - CMHC Windows 10 Rollout

March 31, 2019 - March 31, 2019

Led a deployment team; imaged laptops and Surface Pro devices with MDT; backed up user data; supported 2000+ user environment; logged tickets in BMC Remedy; ran PowerShell scripts; configured AD profiles and mapped network shares; maintained thin client hardware.

Windows 10 Deployment Technician at Royal Canadian Mint

February 28, 2018 - February 28, 2018

Deployed Windows 10 across 500+ users; imaged devices via SCCM/USMT; performed desk-side support; managed Active Directory accounts and shares; supported Blackberry Enterprise Server and remote access tools; tracked assets and maintained GoC network equipment.

Deployment Specialist and Desk Side Support at National Energy Board

July 31, 2017 - July 31, 2017

Deployed and deployed Windows 10 across 500+ users; desk-side support; imaging; asset tracking; blackberry server support; managed tickets in Heat; supported 1st/3rd level incidents; contributed to network and security configurations.

Deskside Support Services at Canada Revenue Agency

March 31, 2017 - March 31, 2017

Deskside support for 800+ users; imaging laptops/desktops; remote configuration; troubleshooting networked printers; utilized BMC Remedy for ticket tracking; supported Windows 10/Office 2010/2013 deployments and GoC network requirements.

Computer Operator at Shared Service Canada

April 30, 2016 - April 30, 2016

Monitored Windows Server environments (Windows 2003/2008) for memory and CPU usage; Unix/Linux server monitoring; managed backups on SAN; generated departmental reports; maintained Tivoli-based uptime monitoring and backup processes.

Local Registration Authority - Help Desk/Administration at Department of Justice

July 31, 2015 - July 31, 2015

Managed Entrust Identity and certificates for clients; generated myKey files for pay system access; supported enrollment for 8000+ USB keys; trained new LRA staff; implemented security profiles to protect desktops and USB devices; supported kiosk setups for secure access.

Deployment Technician at Public Health Agency of Canada / Health Canada

August 31, 2013 - August 31, 2013

Imaged and deployed Windows XP/7/8-era laptops and desktops for 6000+ PHAC clients; backed up and restored user data; supported PHAC applications; performed thin client hardware maintenance; supported Blackberry configuration and remote access.

Systems Analyst at DFAIT (Department of Foreign Affairs and International Trade)

October 31, 2012 - October 31, 2012

Created, modified, restored, and moved user and email accounts across multiple networks; administered Exchange 2000/2003/2007; provided centralized IM/IT identity management; managed Blackberry Server accounts; configured RSA SecurID authentication; troubleshot and resolved user account issues.