I'm Laís Brina Pedrosa, an experienced administrative, operations and customer-focused professional with a strong background supporting executives, managing complex workflows, coordinating projects, and improving team efficiency. I thrive in fast-paced international environments across Ireland, Spain, Portugal, and Brazil. I'm fluent in English, Portuguese and Spanish, with basic German, and I enjoy turning ambiguity into clear processes that help teams deliver results.…

LAÍS BRINA PEDROSA

I'm Laís Brina Pedrosa, an experienced administrative, operations and customer-focused professional with a strong background supporting executives, managing complex workflows, coordinating projects, and improving team efficiency. I thrive in fast-paced international environments across Ireland, Spain, Portugal, and Brazil. I'm fluent in English, Portuguese and Spanish, with basic German, and I enjoy turning ambiguity into clear processes that help teams deliver results.…

Available to hire

I’m Laís Brina Pedrosa, an experienced administrative, operations and customer-focused professional with a strong background supporting executives, managing complex workflows, coordinating projects, and improving team efficiency.
I thrive in fast-paced international environments across Ireland, Spain, Portugal, and Brazil. I’m fluent in English, Portuguese and Spanish, with basic German, and I enjoy turning ambiguity into clear processes that help teams deliver results.

See more

Skills

Experience Level

Language

English
Fluent
Portuguese
Fluent
Spanish; Castilian
Fluent
German
Beginner

Work Experience

Inside Sales Consultant at CoverManager
January 1, 2025 - January 1, 2025
Prospected and guided clients through the full sales cycle, built strong relationships, prepared proposals, conducted software demos, and negotiated contracts. Managed CRM, pipeline follow-up, and trend detection to inform sales strategy.
Project & Product Quality Analyst at TikTok
January 1, 2023 - January 1, 2023
Delivered training (virtual & onsite) for new moderators; coordinated with BPO teams, created product tests, and analyzed results. Provided bug analysis, reporting and quality improvements. Monitored data, supported R&D, and ensured policy accuracy.
Quality Analyst / Community Operations Analyst at Covalen (Meta Project)
January 1, 2022 - January 1, 2022
Ensured compliance with Meta policies, audited decisions and trained teams. Delivered quality reviews, data analysis, monthly reports, and improvement plans. Investigated issues, monitored KPIs, and supported operational decisions.
Marketing & Sales Technician at Hitio Gym
January 1, 2020 - January 1, 2020
Managed customer service operations, administrative duties and memberships. Designed marketing strategies and managed social media.
Marketing Specialist at Passeios Ria Formosa
January 1, 2019 - January 1, 2019
Led digital campaigns, content creation and social media management.
Content Analyst at Rock Content
January 1, 2018 - January 1, 2018
Digital marketing campaigns, content strategy, client communication.
PR & Content Creator at Una Jornal
January 1, 2017 - January 1, 2017
Event planning and editorial production.
Lead Manager at NTW Contabilidade
January 1, 2017 - January 1, 2017
Lead generation strategy and team supervision.

Education

Master’s in Strategic Business Management at UNA University Center
January 1, 2017 - January 1, 2019
Bachelor’s in Public Relations at UNA University Center
January 1, 2014 - January 1, 2017

Qualifications

Add your qualifications or awards here.

Industry Experience

Professional Services, Media & Entertainment, Software & Internet, Education, Other

Skills

Experience Level