Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Hi, I’m Leigh Salazar Luna, a customer support specialist based in Seattle with 7+ years of experience delivering exceptional service across tech and e-commerce. I’m passionate about solving problems, building lasting relationships with customers, and driving improvements in CRM and ticketing systems to enable smooth, world-class support experiences. Outside of work, I enjoy hiking and exploring new trails, and I’m always curious about how great user experiences are shaped by thoughtful processes, clear knowledge bases, and collaborative teams.…Hi, I’m Leigh Salazar Luna, a customer support specialist based in Seattle with 7+ years of experience delivering exceptional service across tech and e-commerce. I’m passionate about solving problems, building lasting relationships with customers, and driving improvements in CRM and ticketing systems to enable smooth, world-class support experiences. Outside of work, I enjoy hiking and exploring new trails, and I’m always curious about how great user experiences are shaped by thoughtful processes, clear knowledge bases, and collaborative teams.

Leigh Salazar Luna

Voiceover Artist, Presenter, Content Creator, +5





Hi, I’m Leigh Salazar Luna, a customer support specialist based in Seattle with 7+ years of experience delivering exceptional service across tech and e-commerce. I’m passionate about solving problems, building lasting relationships with customers, and driving improvements in CRM and ticketing systems to enable smooth, world-class support experiences. Outside of work, I enjoy hiking and exploring new trails, and I’m always curious about how great user experiences are shaped by thoughtful processes, clear knowledge bases, and collaborative teams.…Hi, I’m Leigh Salazar Luna, a customer support specialist based in Seattle with 7+ years of experience delivering exceptional service across tech and e-commerce. I’m passionate about solving problems, building lasting relationships with customers, and driving improvements in CRM and ticketing systems to enable smooth, world-class support experiences. Outside of work, I enjoy hiking and exploring new trails, and I’m always curious about how great user experiences are shaped by thoughtful processes, clear knowledge bases, and collaborative teams.

Available to hire

Hi, I’m Leigh Salazar Luna, a customer support specialist based in Seattle with 7+ years of experience delivering exceptional service across tech and e-commerce. I’m passionate about solving problems, building lasting relationships with customers, and driving improvements in CRM and ticketing systems to enable smooth, world-class support experiences.

Outside of work, I enjoy hiking and exploring new trails, and I’m always curious about how great user experiences are shaped by thoughtful processes, clear knowledge bases, and collaborative teams.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Spanish; Castilian

Intermediate

Work Experience

Senior Customer Support Specialist at Amazon

January 1, 2018 - November 27, 2025

Managed customer support operations, resolving complaints and queries. Strengths include problem-solving and relationship building, contributing to a notable increase in customer retention.

Customer Support Associate at Microsoft

January 1, 2018 - January 1, 2018

Provided technical support for customers experiencing difficulties with company software. Reduced software product returns by 10% through effective troubleshooting and issue resolution. Aided in the development of new support software that cut ticket response time by 15%. Consistently recognized as a top performer, resolving 80% of tickets on the first call.

Technical Support Specialist at Apple

January 1, 2016 - January 1, 2016

Assisted customers in troubleshooting technical issues with devices. Engaged in advanced customer service techniques and training; received recognition for resolving a high volume of issues.