Available to hire
I am Flavia Veneziano, a Client Services & Account Director with 6+ years’ experience delivering multimillion-pound campaigns for global clients including Disney Store and Dyson B2B. I excel in client relationship management, strategic planning, multi-channel campaign execution, and driving commercial growth.
I translate business objectives into actionable strategies, optimize workflows, and deliver measurable ROI. I’m passionate about delivering exceptional client experiences and building lasting partnerships, mentoring teams, and identifying upsell opportunities across accounts.
Skills
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Language
Italian
Fluent
English
Fluent
Spanish; Castilian
Intermediate
French
Intermediate
Welsh
Beginner
Work Experience
Account Director – Strategy & Media Planning at KINESSO (IPG Mediabrands), London
July 1, 2022 - PresentLead multi-channel campaigns for Disney Store and Dyson B2B, managing budgets exceeding £2.5M across EMEA, ANZ, and US. Developed full-funnel strategies and media plans aligning creative direction with performance goals. Upsold Adobe Firefly AI to Dyson, improving creative turnaround by 40% and boosting ROI. Oversaw day-to-day account delivery via Asana, Trello, and HubSpot, ensuring seamless cross-functional execution. Produced quarterly business reviews and growth strategies, achieving 15% YoY client retention increase. Mentored 3+ junior team members into senior roles, improving engagement scores by 25%.
Account Director – Strategy & Media Planning at KINESSO (IPG Mediabrands)
July 1, 2022 - November 28, 2025Lead multi-channel campaigns for Disney Store and Dyson B2B, managing budgets exceeding £2.5M across EMEA, ANZ, and US. Developed full-funnel strategies and media plans aligning creative direction with performance goals. Upsold Adobe Firefly AI to Dyson, improving creative turnaround by 40% and boosting ROI. Oversaw day-to-day account delivery via Asana, Trello, and HubSpot, ensuring seamless cross-functional execution. Produced quarterly business reviews and growth strategies, achieving 15% YoY client retention increase. Mentored 3+ junior team members into senior roles, improving engagement scores by 25%.
Account Manager at Parkhouse Agency
June 1, 2022 - June 1, 2022Managed retail, energy, and education clients across digital marketing strategy and delivery. Grew client revenue by 20% in 12 months through proactive upselling and cross-selling of services. Led integrated campaigns on Google Ads and Meta platforms, achieving ROAS up to 3.2x. Collaborated with design and analytics teams to streamline reporting and deliver actionable insights.
Account Manager at Parkhouse Agency, London
September 1, 2020 - June 30, 2022Managed retail, energy, and education clients across digital marketing strategy and delivery. Grew client revenue by 20% in 12 months through proactive upselling and cross-selling of services. Led integrated campaigns on Google Ads and Meta platforms, achieving ROAS up to 3.2x. Collaborated with design and analytics teams to streamline reporting and deliver actionable insights.
Head Receptionist & Events Coordinator at The Gilbert Scott
June 1, 2019 - June 1, 2019Delivered exceptional client experiences in a high-volume, high-pressure environment. Coordinated private events, managing client communication and internal team execution. Supported staff onboarding and shift scheduling, improving operational efficiency and repeat bookings.
Head Receptionist & Events Coordinator at The Gilbert Scott, London
June 1, 2018 - June 30, 2019Delivered exceptional client experiences in a high-volume, high-pressure environment. Coordinated private events, managing client communication and internal team execution. Supported staff onboarding and shift scheduling, improving operational efficiency and repeat bookings.
Social Media & Digital Content Manager at Henry Pordes Books
June 1, 2018 - June 1, 2018Managed social channels, website updates, and email communications; boosted engagement by 35% in 3 months. Handled customer enquiries, improving response times and client satisfaction. Initiated small-scale paid social campaigns to increase visibility during key promotions.
Social Media & Digital Content Manager at Henry Pordes Books, London
January 1, 2018 - June 30, 2018Managed social channels, website updates, and email communications, boosting engagement by 35% in 3 months. Handled customer enquiries, improving response times and client satisfaction. Initiated small-scale paid social campaigns to increase visibility during key promotions.
Education
MSc, Project Management at UK Institution
January 11, 2030 - November 28, 2025BA, Linguistic Mediation (Language Interpretation & Translation) at University of Siena, Italy
January 11, 2030 - November 28, 2025MSc, Project Management at UK Institution
January 11, 2030 - January 21, 2026BA, Linguistic Mediation (Language Interpretation & Translation) at University of Siena, Italy
January 11, 2030 - January 21, 2026Qualifications
PRINCE2 Foundation
January 1, 2020 - November 28, 2025IPA Foundation Certificate
January 1, 2023 - November 28, 2025Principles of Team Leading (RQF) – Level 2
January 11, 2030 - November 28, 2025PRINCE2 Foundation
January 1, 2020 - January 21, 2026IPA Foundation Certificate
January 1, 2023 - January 21, 2026Principles of Team Leading (RQF) – Level 2
January 11, 2030 - January 21, 2026Industry Experience
Media & Entertainment, Retail, Education, Professional Services, Other, Software & Internet, Consumer Goods
Skills
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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