Available to hire
I am a commercially driven hospitality leader with luxury hotel experience across Switzerland and Europe. I have a proven track record in operations leadership, guest satisfaction, team development, revenue optimization, stakeholder management, and maintaining brand standards. Multilingual with a focus on delivering service excellence while driving business results.
Fluent in Arabic, German, and English, I excel at cross-functional collaboration, managing VIP guest experiences, and building high-performing teams that consistently deliver outstanding service and strong financial outcomes.
Experience Level
Language
German
Fluent
Arabic
Fluent
English
Fluent
Italian
Intermediate
Work Experience
Resort Night Manager at Grand Resort 5*
October 1, 2023 - October 17, 2025Oversee night operations, guest services, reception, security, and cross‑functional coordination to ensure seamless 24/7 hotel operations and guest satisfaction.
Night Auditor / Shift Leader at Alpen Gold Hotel Davos
December 1, 2022 - April 2, 2023Managed night audit, guest check-ins/outs, and security; led night team to maintain service quality and efficient operations.
Night Auditor / Shift Leader at AlpenG old Hotel Davos (InterContinental Davos)
February 8, 2022 - November 2, 2022Oversaw night front office activities, guest interactions, and shift leadership across night operations.
Night Auditor at Europe Hotel Davos
April 1, 2021 - February 7, 2022Night audit and front office responsibilities, including guest services and operational support during night shifts.
Assistant Front Office Manager at Schatzalp Hotel Davos
June 1, 2015 - December 31, 2019Assisted in front office management, staff coaching, guest relations, and daily hotel operations.
Night Auditor at Mercure Stoller Hotel Zurich
February 1, 2013 - October 2, 2013Night audit and front desk responsibilities, ensuring accurate financial records and high-quality guest service.
Guest Service Operator at Costa Crociere S.p.A. (Costa Cruises)
October 1, 2012 - March 31, 2013Guest services on board cruise ship, reservations, and on‑board assistance for passengers.
Resort Night Manager / Night Manager / Duty Manager at Grand Resort Bad Ragaz
October 1, 2023 - October 1, 2025Directed overnight operations for a 216-room luxury resort within a CHF 109.2M revenue environment. Led 22 associates and department heads to ensure seamless operations, guest service excellence, and compliance with luxury brand standards. Drove occupancy growth from 51.9% to 54.6% and increased overnight stays by 7.1%. Implemented guest engagement-driven upselling initiatives resulting in a 7% improvement. Maintained TripAdvisor’s #1 ranking in Bad Ragaz, while managing VIP arrivals, escalations, safety and compliance, and executive decision-making during overnight hours. Collaborated across Front Office, Housekeeping, Maintenance, F&B, and Security to optimize service delivery and financial performance.
Night Auditor / Shift Leader at AlpenGold Hotel Davos
June 1, 2023 - September 30, 2023Performed night audit duties including balancing accounts, reconciling daily revenue, and preparing financial reports for management review. Led front desk shifts, supervised team members, and ensured consistent delivery of 5-star service standards. Managed reservations, correspondence, and guest inquiries with timely follow-up.
Night Auditor / Shift Leader at AlpenGold Hotel Davos
December 1, 2022 - April 30, 2023Performed night audit duties including balancing accounts, reconciling daily revenue, and preparing financial reports for management review. Led front desk shifts, supervised team members, and ensured consistent delivery of 5-star service standards. Managed reservations, correspondence, and guest inquiries with timely follow-up.
Night Auditor / Shift Leader at AlpenGold Hotel Davos
August 1, 2022 - November 30, 2022Performed night audit duties including balancing accounts, reconciling daily revenue, and preparing financial reports for management review. Led front desk shifts, supervised team members, and ensured consistent delivery of 5-star service standards. Managed reservations, correspondence, and guest inquiries with timely follow-up.
Night Auditor / Receptionist at Europe Hotel Davos
April 1, 2021 - July 31, 2022Processed daily closings, night audit reports, and cash reconciliations with high accuracy. Provided exceptional front desk service including check-ins, check-outs, and guest requests, maintaining premium service standards.
Night Auditor / Shift Leader at InterContinental Hotel Davos (HG Group)
June 1, 2019 - March 31, 2021Managed night audit operations at a 5-star property, ensuring adherence to brand standards. Supervised front office team during overnight shifts and coordinated with departments to resolve guest issues proactively. Supported accounts receivable tasks and prepared detailed daily operational reports.
Night Auditor at Mercure Stoller Hotel (Accor)
February 1, 2014 - March 31, 2015Conducted nightly audit processes, maintained accurate cash balances, and submitted financial close reports. Provided front desk services including check-in, check-out, and guest assistance during overnight hours.
Education
Master Certificate in Hospitality Management at École hôtelière de Lausanne (EHL)
May 16, 2019 - November 29, 2025Master Certificate in Hospitality Management – Cornell University Program at Cornell University
April 30, 2023 - November 29, 2025Hotel General Management Program at EHL Graduate School (Ecole hôtelière de Lausanne)
May 1, 2025 - December 1, 2025Master Certificate in Hospitality Management at Cornell University – School of Hotel Administration | eCornell
May 1, 2019 - May 15, 2026AI + Hospitality: Challenges and Business Opportunities at Hotel Institute Montreux – Swiss Education Group
April 1, 2023 - April 1, 2023IHK Professional Qualifications: Congress & Event Management / Tour Guide Management at IHK Germany
November 1, 2007 - January 1, 2008Hotel General Management Program at EHL Graduate School (Ecole hôtelière de Lausanne)
May 1, 2025 - December 1, 2025Master Certificate in Hospitality Management at Cornell University – School of Hotel Administration
May 1, 2019 - May 21, 2026AI + Hospitality: Challenges and Business Opportunities at Hotel Institute Montreux – Swiss Education Group
April 1, 2023 - May 21, 2026AI Prompt Engineering at Udemy, Inc.
June 1, 2023 - May 21, 2026IHK Professional Qualifications: Congress & Event Management / Tour Guide Management at IHK (Germany)
November 1, 2007 - January 31, 2008Qualifications
Master of Business Administration (MBA)
November 23, 2011 - April 15, 2012IHK Congress- and Event Management Professional Qualification
January 11, 2030 - November 29, 2025IHK International Tour Guide Training
January 11, 2030 - November 29, 2025MBA Training
January 11, 2030 - November 29, 2025Diploma in Human Resources
January 11, 2030 - November 29, 2025STCW -95 Safety Course for Personnel Assisting Passengers in Emergency Situations
January 11, 2030 - May 15, 2026Crowd Management Training
January 11, 2030 - May 15, 2026Surf License (VDWS)
January 11, 2030 - May 15, 2026Diving Experience
January 11, 2030 - May 15, 2026Congress & Event Management / Tour Guide Management IHK
November 1, 2007 - January 1, 2008STCW -95 Safety Course for Personnel Assisting Passengers in Emergency Situations
January 11, 2030 - May 21, 2026Crowd Management Training
January 11, 2030 - May 21, 2026Surf License (VDWS)
January 11, 2030 - May 21, 2026Diving Experience
January 11, 2030 - May 21, 2026Industry Experience
Travel & Hospitality, Professional Services, Transportation & Logistics, Media & Entertainment, Other, Real Estate & Construction
Experience Level
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