Junior Campbell

Available to hire

Skills

Experience Level

Language

English
Advanced

Work Experience

Customer Service Representative at AT&T & DirecTV
May 31, 2022 - June 21, 2024
Resolved customer inquiries and issues promptly, ensuring a seamless and positive experience. Implemented a new customer feedback system, resulting in a 20% improvement in customer satisfaction ratings. Resolved high-priority customer issues within 24 hours, leading to a 15% increase in customer retention.
Front Desk Agent at Fair Field Hotel
June 30, 2021 - November 14, 2021
Managed check-ins and check-outs for over 200 guests weekly, consistently maintaining a 98% satisfaction rate. Processed payments and resolved billing inquiries, reducing average transaction time by 15%.
Bar Cook & Server at Craft Bar
August 16, 2020 - November 14, 2020
Prepared and served meals to over 150 customers daily, maintaining a 95% positive feedback rate. Implemented portion control measures, reducing food waste by 20% while ensuring customer satisfaction.

Education

High School Leaving Certificate at Port Antonio High School
September 1, 2015 - June 30, 2020
Caribbean Secondary Education Certificate (CSEC) at Port Antonio High School
September 1, 2015 - June 30, 2020

Qualifications

Add your qualifications or awards here.

Industry Experience

Travel & Hospitality, Professional Services, Retail

Skills

Experience Level