Emmanuel Lyons

Logistics Sales Broker at NTG

Coordinate shipments by scheduling pickups, manage delivery timelines, ensure accurate documentation, maintain detailed records of transactions and carrier agreements, serve as primary liaison between shippers, carriers, and internal departments, negotiate rates and service terms, and utilize CRM and logistics management systems to track performance metrics.

Guest Service Agent at Sonesta ES Suites

Delivered exceptional service to guests, resolved inquiries in person, by phone, and via email; managed and reconciled financial accounts for hundreds of guests weekly; coordinated departmental communications to maintain operational efficiency.

Exceptional Education Paraprofessional at D.A.T.E Academy

Supported classroom operations by preparing materials, organizing schedules, and managing student documentation; assisted in student engagement through small group and individualized activities; collaborated with faculty to maintain a productive and supportive learning environment.

Gamemaster/Actor at Time to Escape: An Escape Room Experience

Managed group scheduling and maintained detailed event records; provided instructions, guided teams, and ensured smooth operations during events; resolved customer concerns quickly to maintain satisfaction and repeat business.