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I am a recent master's degree graduate in Digital Marketing from the University of Portsmouth, a diligent and capable professional with a wealth of experience in customer service and marketing, with strong experience in social media marketing. I'm eager to work with companies in my field and grow in my career. With strong communication and problem-solving skills developed through my studies and work experiences, I am seeking a graduate role in Digital Marketing to expand my abilities, leverage my skills, and contribute to the growth of businesses.…I am a recent master's degree graduate in Digital Marketing from the University of Portsmouth, a diligent and capable professional with a wealth of experience in customer service and marketing, with strong experience in social media marketing. I'm eager to work with companies in my field and grow in my career. With strong communication and problem-solving skills developed through my studies and work experiences, I am seeking a graduate role in Digital Marketing to expand my abilities, leverage my skills, and contribute to the growth of businesses.

Nneka Amanda Agwu

Marketer, Marketing Strategist, Content Creator, +4

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I am a recent master's degree graduate in Digital Marketing from the University of Portsmouth, a diligent and capable professional with a wealth of experience in customer service and marketing, with strong experience in social media marketing. I'm eager to work with companies in my field and grow in my career. With strong communication and problem-solving skills developed through my studies and work experiences, I am seeking a graduate role in Digital Marketing to expand my abilities, leverage my skills, and contribute to the growth of businesses.…I am a recent master's degree graduate in Digital Marketing from the University of Portsmouth, a diligent and capable professional with a wealth of experience in customer service and marketing, with strong experience in social media marketing. I'm eager to work with companies in my field and grow in my career. With strong communication and problem-solving skills developed through my studies and work experiences, I am seeking a graduate role in Digital Marketing to expand my abilities, leverage my skills, and contribute to the growth of businesses.

Available to hire

I am a recent master’s degree graduate in Digital Marketing from the University of Portsmouth, a diligent and capable professional with a wealth of experience in customer service and marketing, with strong experience in social media marketing.
I’m eager to work with companies in my field and grow in my career. With strong communication and problem-solving skills developed through my studies and work experiences, I am seeking a graduate role in Digital Marketing to expand my abilities, leverage my skills, and contribute to the growth of businesses.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Digital Marketing Assistant at Flexi Company

October 1, 2023 - March 1, 2025

Remote role focusing on social media management, DM and email marketing, SEO monitoring, Google Analytics, market surveys, competitor analysis, buyer personas, emotional triggers, and customer journey mapping; presented ideas via PowerPoint and meetings.

Digital Marketing Assistant (Remote) at Flexi Company

October 1, 2023 - March 1, 2025

Managed social media pages and improved visibility and algorithm by 65%. Implemented Google Meet for team meetings, resulting in more effective collaboration. Executed DM marketing, email marketing, and SEO monitoring using Google Analytics. Built PowerPoint presentations to design and present marketing ideas; drafted correspondence and meeting minutes. Conducted market surveys and performed competitor analysis, created buyer personas, identified emotional triggers, and mapped the customer journey; presented findings via PowerPoint during meetings.

Head Customer Service Advisor at Polaris Bank Limited

April 20, 2021 - August 20, 2023

Introduced strategies to manage call logs and emails, increasing CSAT by 70%. Maintained customer data on database to preserve accurate records, track history and print supporting documents. Maintained strong knowledge of product range to efficiently answer questions. Monitored team performance, detected delinquencies and fraudulent activity, implementing protective measures. Resolved complaints promptly with high resolution rate within targets. Advised department to develop contingency plans for emergencies. Implemented a more efficient filing system to reduce loss of customer documents. Prepared and followed up with customers to ensure satisfaction and compliance with performance metrics.

Marketer at Polaris Bank Head Office

October 1, 2018 - March 1, 2021

Developed and implemented a comprehensive digital marketing strategy, increasing online sales by 35% within six months. Led a cross-functional team to execute a successful rebranding campaign, boosting brand awareness by 20%. Developed marketing plans aligned with business objectives and nurtured customer relationships, including cross-selling opportunities.

Accountant at Fernji Printing Press

October 1, 2016 - August 1, 2018

Managed payroll ensuring staff were paid on time; performed daily bookkeeping and petty cash management. Ensured compliance with financial regulations, supported internal audits, and assisted with budgeting processes.