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I'm Khouloud Moulai, a results-driven Marketing & Sales Specialist with solid experience in customer service, call center operations, client communication, and team leadership. I blend digital marketing expertise with content creation and social media management to drive engagement, retention, and revenue, while solving problems quickly and building trust-based client relationships. Currently I lead marketing efforts for a restaurant in Istanbul and support tourism and healthcare clients with high-quality service. I leverage AI-enabled tools to boost workflow efficiency and campaign performance, and I'm pursuing an MBA to deepen strategic capabilities.…I'm Khouloud Moulai, a results-driven Marketing & Sales Specialist with solid experience in customer service, call center operations, client communication, and team leadership. I blend digital marketing expertise with content creation and social media management to drive engagement, retention, and revenue, while solving problems quickly and building trust-based client relationships. Currently I lead marketing efforts for a restaurant in Istanbul and support tourism and healthcare clients with high-quality service. I leverage AI-enabled tools to boost workflow efficiency and campaign performance, and I'm pursuing an MBA to deepen strategic capabilities.

KHOLOUD MOULAI

Marketer, Marketing Strategist, Digital Marketer, +2

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I'm Khouloud Moulai, a results-driven Marketing & Sales Specialist with solid experience in customer service, call center operations, client communication, and team leadership. I blend digital marketing expertise with content creation and social media management to drive engagement, retention, and revenue, while solving problems quickly and building trust-based client relationships. Currently I lead marketing efforts for a restaurant in Istanbul and support tourism and healthcare clients with high-quality service. I leverage AI-enabled tools to boost workflow efficiency and campaign performance, and I'm pursuing an MBA to deepen strategic capabilities.…I'm Khouloud Moulai, a results-driven Marketing & Sales Specialist with solid experience in customer service, call center operations, client communication, and team leadership. I blend digital marketing expertise with content creation and social media management to drive engagement, retention, and revenue, while solving problems quickly and building trust-based client relationships. Currently I lead marketing efforts for a restaurant in Istanbul and support tourism and healthcare clients with high-quality service. I leverage AI-enabled tools to boost workflow efficiency and campaign performance, and I'm pursuing an MBA to deepen strategic capabilities.

Available to hire

I’m Khouloud Moulai, a results-driven Marketing & Sales Specialist with solid experience in customer service, call center operations, client communication, and team leadership. I blend digital marketing expertise with content creation and social media management to drive engagement, retention, and revenue, while solving problems quickly and building trust-based client relationships.

Currently I lead marketing efforts for a restaurant in Istanbul and support tourism and healthcare clients with high-quality service. I leverage AI-enabled tools to boost workflow efficiency and campaign performance, and I’m pursuing an MBA to deepen strategic capabilities.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Arabic

Fluent

Turkish

Advanced

French

Intermediate

English

Advanced

Work Experience

Marketing Manager – Restaurant at Restaurant

January 1, 2024 - Present

Planned and executed digital and field marketing campaigns. Managed social media platforms and content strategy. Captured and edited photo/video content. Created promotional materials. Developed creative marketing ideas. Monitored advertising campaigns. Prepared marketing reports.

Call Center Agent at Tourism Company

January 1, 2023 - January 1, 2024

Handled customer calls related to visa services and travel arrangements. Coordinated Umrah and Hajj group bookings. Resolved customer issues. Maintained service quality.

Call Center Agent at Medical Clinic

January 1, 2023 - January 1, 2023

Handled patient inquiries and appointments. Supported international clients. Coordinated communication with medical teams.

Customer Service Team Leader at Kuwaiti Company (Sweets)

January 1, 2022 - January 1, 2023

Led customer service team. Monitored performance. Managed escalated cases. Supported online sales.

Receptionist

January 1, 2019 - January 1, 2020

Welcomed clients. Managed schedules. Handled front-desk communication.

Sales & Customer Service at Women’s Fashion & Online Sales

January 1, 2017 - January 1, 2019

Assisted customers in-store. Managed online sales. Built strong client relationships.