Hello, I’m Jakiyah Lee. I’m an operations and command center leader with 15+ years at Victoria’s Secret Direct, where I steered high-stakes decisions, managed crisis response, and coordinated cross-functional teams across multiple buildings. I specialize in real-time data analysis, peak-season readiness, and creating streamlined workflows that protect service levels and productivity. I’m known for clear communication, calm leadership under pressure, and turning complex problems into actionable strategies. In parallel, I’m growing a digital presence on Instagram, TikTok, and Facebook as @KieyahTheGem and _Email not available. Sign in: https://www.twine.net/signup_ My content focuses on empowerment, clarity, and effective communication—skills I bring to professional settings to build trust, align teams, and drive performance. I am a fast learner great with people and enthusiastic without habits.

Jakiyah Lee

Hello, I’m Jakiyah Lee. I’m an operations and command center leader with 15+ years at Victoria’s Secret Direct, where I steered high-stakes decisions, managed crisis response, and coordinated cross-functional teams across multiple buildings. I specialize in real-time data analysis, peak-season readiness, and creating streamlined workflows that protect service levels and productivity. I’m known for clear communication, calm leadership under pressure, and turning complex problems into actionable strategies. In parallel, I’m growing a digital presence on Instagram, TikTok, and Facebook as @KieyahTheGem and _Email not available. Sign in: https://www.twine.net/signup_ My content focuses on empowerment, clarity, and effective communication—skills I bring to professional settings to build trust, align teams, and drive performance. I am a fast learner great with people and enthusiastic without habits.

Available to hire

Hello, I’m Jakiyah Lee. I’m an operations and command center leader with 15+ years at Victoria’s Secret Direct, where I steered high-stakes decisions, managed crisis response, and coordinated cross-functional teams across multiple buildings. I specialize in real-time data analysis, peak-season readiness, and creating streamlined workflows that protect service levels and productivity. I’m known for clear communication, calm leadership under pressure, and turning complex problems into actionable strategies.

In parallel, I’m growing a digital presence on Instagram, TikTok, and Facebook as @KieyahTheGem and Email not available. Sign in: https://www.twine.net/signup My content focuses on empowerment, clarity, and effective communication—skills I bring to professional settings to build trust, align teams, and drive performance. I am a fast learner great with people and enthusiastic without habits.

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Work Experience

Command Center / Data Management Group Lead at Victoria’s Secret Direct
April 1, 2020 - December 1, 2024
Led command center operations affecting labor allocation, workflow routing, and multi-building output. Analyzed live data to protect service levels during high-volume and crisis events. Directed peak-season readiness, including Black Friday and national promotional events. Provided operational reporting and insights to senior leaders. Ensured seamless communication across workforce planning, IT, and operations.
Workflow Systems Coordinator at Victoria’s Secret Direct
April 1, 2005 - April 1, 2020
Improved system workflows and automated repetitive tasks. Supported hardware and software upgrades with minimal downtime. Reduced support tickets through training guides and staff education. Implemented monitoring tools improving system reliability and performance.
Merchandise Processor at Victoria’s Secret Direct
December 1, 2001 - April 1, 2007
Enhanced processing accuracy and reduced product damages. Supported peak operations and assisted in training new team members.

Education

Associate Degree in Nursing (ADN) at Hondros College of Nursing
January 1, 2014 - November 30, 2025
Political Science / Biology at Moorhead State University
January 11, 2030 - November 30, 2025

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Wholesale & Distribution