I'm Balázs Hari, a Budapest-based customer service and people leadership professional with a strong background in education and public administration. I emphasize building high-performing teams, aligning development goals with KPI paths, and driving continuous improvement through hands-on coaching and clear communication. In my work, I combine process improvements with a collaborative mindset, implement quality monitoring and training programs, and help organizations adapt to change—whether through new ticketing workflows, CRM optimization, or recruitment and onboarding initiatives.

Balázs Hari

I'm Balázs Hari, a Budapest-based customer service and people leadership professional with a strong background in education and public administration. I emphasize building high-performing teams, aligning development goals with KPI paths, and driving continuous improvement through hands-on coaching and clear communication. In my work, I combine process improvements with a collaborative mindset, implement quality monitoring and training programs, and help organizations adapt to change—whether through new ticketing workflows, CRM optimization, or recruitment and onboarding initiatives.

Available to hire

I’m Balázs Hari, a Budapest-based customer service and people leadership professional with a strong background in education and public administration. I emphasize building high-performing teams, aligning development goals with KPI paths, and driving continuous improvement through hands-on coaching and clear communication.

In my work, I combine process improvements with a collaborative mindset, implement quality monitoring and training programs, and help organizations adapt to change—whether through new ticketing workflows, CRM optimization, or recruitment and onboarding initiatives.

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Language

Hungarian
Fluent
English
Advanced

Work Experience

Customer Service Team Leader
January 1, 2020 - Present
Managing a team of 15-20 employees; setting individual goals, development plans, and conducting performance evaluations; monitoring KPIs; implementing quality monitoring and providing professional support; managing trainings, team meetings, and cross-department collaboration; introducing sales-oriented mindset and supporting innovative changes; participating in recruitment and onboarding; contributing to organizational goals and KPIs; providing feedback on organizational functioning; delegating ideas to senior management; developing and testing internal ticketing system; contributing to change management during mergers.
Call Center Operator
January 1, 2018 - January 1, 2020
Handled incoming calls and provided high-level customer service; supported processes including billing, general service, technical help desk, sales, and retention; used various ticketing and CRM tools to resolve customer issues efficiently.
Teacher at Primary School of Lakócs a
January 1, 2016 - January 1, 2018
Local teacher of history and geography.
Administrator at Local Government of Zala
January 1, 2015 - January 1, 2016

Education

Bachelor's Degree - History at University of Pécs
January 1, 2012 - January 1, 2015
Master's Degree - Teacher of History and Geography at University of Pécs
January 1, 2015 - December 1, 2025

Qualifications

Master's Degree - Teacher of History and Geography
January 1, 2015 - December 1, 2025
Bachelor's Degree - History
January 1, 2012 - January 1, 2015

Industry Experience

Education, Government, Professional Services, Media & Entertainment, Other