Hi, I’m Lam Tota Banjarnahor, a virtual Executive Assistant based in Indonesia with over a decade of experience supporting Presidents, CEOs, founders, and senior leaders across the U.S., Australia, Southeast Asia, and Europe. Since 2021, I’ve delivered reliable, discreet, and professional virtual support, managing executive communications, CRM oversight, client data organization, project coordination, reporting, onboarding systems, and confidential documentation for leaders and distributed teams. Fluent in English and Indonesian, I quickly master new tools and platforms to streamline operations. I’m proficient with Notion, Google Workspace, cloud-based document systems, CRM software, and project/social media management tools. My on-site roles in top properties and agencies have honed my ability to thrive under pressure, deliver service excellence, and provide clear structure and foresight to teams. I’m known for a solution-driven mindset, cultural fluency, and executive-level judgment, delivering administration, content coordination, copywriting, data operations, and translation.

Lam Tota Banjarnahor

Hi, I’m Lam Tota Banjarnahor, a virtual Executive Assistant based in Indonesia with over a decade of experience supporting Presidents, CEOs, founders, and senior leaders across the U.S., Australia, Southeast Asia, and Europe. Since 2021, I’ve delivered reliable, discreet, and professional virtual support, managing executive communications, CRM oversight, client data organization, project coordination, reporting, onboarding systems, and confidential documentation for leaders and distributed teams. Fluent in English and Indonesian, I quickly master new tools and platforms to streamline operations. I’m proficient with Notion, Google Workspace, cloud-based document systems, CRM software, and project/social media management tools. My on-site roles in top properties and agencies have honed my ability to thrive under pressure, deliver service excellence, and provide clear structure and foresight to teams. I’m known for a solution-driven mindset, cultural fluency, and executive-level judgment, delivering administration, content coordination, copywriting, data operations, and translation.

Available to hire

Hi, I’m Lam Tota Banjarnahor, a virtual Executive Assistant based in Indonesia with over a decade of experience supporting Presidents, CEOs, founders, and senior leaders across the U.S., Australia, Southeast Asia, and Europe. Since 2021, I’ve delivered reliable, discreet, and professional virtual support, managing executive communications, CRM oversight, client data organization, project coordination, reporting, onboarding systems, and confidential documentation for leaders and distributed teams.

Fluent in English and Indonesian, I quickly master new tools and platforms to streamline operations. I’m proficient with Notion, Google Workspace, cloud-based document systems, CRM software, and project/social media management tools. My on-site roles in top properties and agencies have honed my ability to thrive under pressure, deliver service excellence, and provide clear structure and foresight to teams. I’m known for a solution-driven mindset, cultural fluency, and executive-level judgment, delivering administration, content coordination, copywriting, data operations, and translation.

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Language

English
Fluent
Indonesian
Fluent

Work Experience

Executive Assistant & Processor at Coastal Kapital
June 1, 2025 - Present
Provide strategic executive support to the President, combining calendar management, executive communications, and operations oversight. Lead the loan processing function by reviewing client documents, verifying credentials, preparing underwriting packages, and coordinating with lenders to maintain smooth deal flow.
Ex Executive Assistant & Processor at Coastal Kapital
June 1, 2025 - Present
Provide strategic executive support to the President, combining calendar management, executive communications, and operations oversight. Lead the loan processing function by reviewing client documents, verifying credentials, preparing underwriting packages, and coordinating with lenders to maintain smooth deal flow.
General Manager at Vany Villa Balige
August 1, 2024 - October 1, 2025
Directed full operations of a boutique villa property, overseeing guest services, housekeeping, maintenance, F&B, reservations, procurement, and overall service delivery. Designed, implemented, and standardized SOPs across all departments to elevate consistency, service quality, and internal communication.
Executive Assistant to CEO at MOO Nature Probiotics
October 1, 2023 - July 31, 2024
Developed and executed social media strategies to increase brand visibility, audience engagement, and overall digital presence across multiple platforms. Created content calendars, produced on-brand visuals, and drafted captions aligned with the company’s values, product positioning, and marketing goals.
Founder & Coach at Komunitas VA Sumut
February 1, 2023 - Present
Founded and led a community for virtual assistants in North Sumatra, providing coaching, mentoring, and peer support to members.
Executive Assistant to CEO at Friends Mine Global
November 1, 2022 - May 31, 2023
Managed the CEO’s cross-time-zone calls, email prioritization, and high-level scheduling to ensure efficient decision-making and daily operational clarity. Organized CRM databases and client records, improved data structure, and developed reporting systems to support client onboarding and retention processes.
Executive Assistant to President at Unstoppable Branding Agency
October 1, 2021 - October 31, 2022
Administered global executive communications, media outreach, and press coordination for a high-profile branding agency, ensuring clear, timely, and strategic messaging across all channels. Managed confidential documents, including NDAs, contracts, and media kits, while maintaining a secure and well-organized system for sensitive company assets.
Project Manager at Wirausaha Muda Mandiri
June 1, 2021 - Present
Managed projects and initiatives under a youth entrepreneurship program, coordinating teams and timelines to achieve outcomes.
Teacher at Relawan Bali Mengajar
February 1, 2021 - May 1, 2021
Taught and mentored students as part of a volunteer teaching program, facilitating learning activities from February to May 2021.
Volunteer at Social Project Bali
February 1, 2021 - Present
Contributed to social projects and community initiatives, supporting program delivery and stakeholder coordination.
Personal Assistant to CMO at Potato Head Bali
March 1, 2020 - May 31, 2021
Served as the CMO’s strategic gatekeeper, managing high-level communications, providing informed insights, and nurturing key internal and external relationships. Acted as a trusted sounding board to the CMO, supporting initiatives across product development, marketing campaigns, partnership discussions, and contract negotiations.
Personal Assistant to Owner at Hanging Gardens of Bali
May 1, 2019 - February 29, 2020
Served as the Owner’s strategic gatekeeper, offering counsel, managing high-level communications, and nurturing key relationships essential to the resort’s operational and business priorities. Acted as a trusted sounding board and project coordinator across diverse initiatives, including product development, marketing activities, partnership discussions, and contract-related matters.
Reservation Senior at Potato Head Bali
December 1, 2016 - April 30, 2019
Managed hotel and beach club reservations through phone, email, and in-person inquiries, ensuring a smooth and high-quality booking experience for all guests. Responded to guest questions, resolved booking issues, and provided clear, accurate information to maintain customer satisfaction and trust.
Reservation Officer at Padma Resort Legian
October 1, 2015 - November 30, 2016
Handled end-to-end reservations through phone, email, and in-person inquiries, ensuring a smooth and positive booking experience for all guests. Managed the full reservation process from initial inquiry to final confirmation, addressing guest questions and resolving issues promptly to maintain high satisfaction levels.
Reservation Officer at MG Holiday Jakarta
September 1, 2014 - September 30, 2015
Facilitated hotel and travel reservations through phone, email, and in-person inquiries, ensuring guests received a smooth and efficient booking experience. Handled guest questions and resolved booking-related concerns promptly to maintain high customer satisfaction.

Education

Bachelor’s Degree at Universitas Udayana Bali
January 1, 2016 - January 1, 2019
Associate’s Degree at Politeknik Pariwisata Medan
January 1, 2011 - January 1, 2014
Vocational School at SMK Negeri 9 Medan
January 1, 2008 - January 1, 2011
SMP at SMP Santo Thomas 3 Medan
January 1, 2005 - January 1, 2008
SD at SD Free Methodist 1 Medan
January 1, 1999 - January 1, 2005
Bachelor’s Degree in Tourism at Universitas Udayana Bali
January 1, 2016 - January 1, 2019
Associate’s Degree at Politeknik Pariwisata Medan
January 1, 2011 - January 1, 2014
Vocational School at SMK Negeri 9 Medan
January 1, 2008 - January 1, 2011
SMP at SMP Santo Thomas 3 Medan
January 1, 2005 - January 1, 2008
SD at SD Free Methodist 1 Medan
January 1, 1999 - January 1, 2005

Qualifications

Virtual Business Assistant
January 1, 2023 - December 1, 2025
Virtual Business Assistant — Campster
January 1, 2023 - December 1, 2025

Industry Experience

Professional Services, Travel & Hospitality, Media & Entertainment, Education

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