Manager on Duty overseeing resort operations and staff during assigned shifts. Led teams of up to 10 Guest Service Associates; trained new hires in sales procedures and guest services best practices. Conducted mid-season and end-of-season performance reviews. Resolved customer complaints professionally. Managed closing tasks and ensured accurate financial reconciliation. Sold Epic Passes and assisted in daily ticket sales under high-volume conditions. Trained in operating ski lifts and verifying guest ticket access.

Social Media Intern at X Games

January 1, 2024 - Present

Crafted live event highlights for official X Games media. Assisted in the creation of social content and sourced posts for social media engagement.

Marketing Intern at Digeronimo Companies

May 1, 2024 - August 1, 2024

Created high-quality digital assets and consistently posted to company channels, increasing social media engagement over four months. Coordinated with a dynamic marketing team on multiple projects, ensuring timely delivery and cohesive branding across all marketing materials. Interacted with potential prospects, contributing to client base growth during the co-op. Managed and executed various marketing campaigns, meeting deadlines and achieving key performance indicators.

Education

Bachelor of Arts in Communication: Media Studies; Bachelor of Business Administration in Marketing; International Business certificate at The University of Akron

August 1, 2021 - May 1, 2025

Master of Business Administration (Interdisciplinary Online) at The University of Akron

August 1, 2025 - May 1, 2027