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I am a dedicated customer support and administrative professional with hands-on experience in delivering real-time customer service across calls, chat, email, and social channels. I excel at managing CRM systems, resolving complex inquiries, and supporting project operations while maintaining high customer satisfaction. I am adaptable, detail-oriented, and comfortable working remotely. I enjoy learning new roles and technologies, and I am committed to clear communication, documentation, and collaborative problem-solving to help teams succeed.…I am a dedicated customer support and administrative professional with hands-on experience in delivering real-time customer service across calls, chat, email, and social channels. I excel at managing CRM systems, resolving complex inquiries, and supporting project operations while maintaining high customer satisfaction. I am adaptable, detail-oriented, and comfortable working remotely. I enjoy learning new roles and technologies, and I am committed to clear communication, documentation, and collaborative problem-solving to help teams succeed.

Kafui Koukui Avah

Project Manager, Content Producer, Content Creator, +2

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I am a dedicated customer support and administrative professional with hands-on experience in delivering real-time customer service across calls, chat, email, and social channels. I excel at managing CRM systems, resolving complex inquiries, and supporting project operations while maintaining high customer satisfaction. I am adaptable, detail-oriented, and comfortable working remotely. I enjoy learning new roles and technologies, and I am committed to clear communication, documentation, and collaborative problem-solving to help teams succeed.…I am a dedicated customer support and administrative professional with hands-on experience in delivering real-time customer service across calls, chat, email, and social channels. I excel at managing CRM systems, resolving complex inquiries, and supporting project operations while maintaining high customer satisfaction. I am adaptable, detail-oriented, and comfortable working remotely. I enjoy learning new roles and technologies, and I am committed to clear communication, documentation, and collaborative problem-solving to help teams succeed.

Available to hire

I am a dedicated customer support and administrative professional with hands-on experience in delivering real-time customer service across calls, chat, email, and social channels. I excel at managing CRM systems, resolving complex inquiries, and supporting project operations while maintaining high customer satisfaction. I am adaptable, detail-oriented, and comfortable working remotely. I enjoy learning new roles and technologies, and I am committed to clear communication, documentation, and collaborative problem-solving to help teams succeed.

Skills

Editorial Illustration

Experience Level

Copywriting

Expert

CRM

Expert

Language

English

Fluent

Work Experience

Customer Support Assistant at KMK Entertainment Limited

November 4, 2024 - Present

Provide real-time customer support via calls, chat, WhatsApp, email, and in-shop interactions. Resolve inquiries related to account issues, payments, promotions, and general betting queries. Maintain high First Contact Resolution (FCR) rates and ensure customer satisfaction. Process and verify customer withdrawal requests according to company policies. Support customers in retail shops with account setup and troubleshooting. Ensure compliance with responsible gaming guidelines and company security protocols. Document customer interactions and complaints accurately in the CRM system.

Project Assistant (National Service) at International Organization for Migration (IOM)

November 20, 2023 - October 31, 2024

Supported migrant return and reintegration operations through coordination and communication. Drafted correspondence, organized files, and maintained project databases. Assisted with project planning, scheduling, and delivery of milestones. Monitored project timelines and budgets; reported progress to supervisors. Prepared documentation, updated deliverables, and ensured compliance with quality standards. Collaborated with team members to strengthen project management processes.

Customer Support Officer at Ghana Water Company Limited

October 3, 2022 - December 30, 2022

Responded to client inquiries and provided updates on tariffs and services. Recorded new service requests, separations, and fault complaints. Prepared legal documents and handled confidential customer information. Processed payments and maintained financial accuracy at cashier checkpoints.